PROFILE SUMMARY

Experience expands over 10 years in areas of project management, business analysis, software development, software testing and quality assurance, Unix and SQL database design and support, Peoplesoft testing, SQR design and production support, Siebel testing, development and interface development (EIM), AGILE process methodology, functional and technical analysis and design. Strong oral and written communication, interpersonal and organizational skills have also been developed.

EXPERIENCE

Confidential, January 2003 to October 2008

Confidential,Atlanta, GA February 2008 to October 2008
Project Coordinator/Test Project Coordinator, End to End Conversion Test Coordination

• Coordinated all Test activities and provided project management expertise through design, development, and implementation.
• Ensured Test Approach and Plan deliverables met or complied with corporate needs
• Conducted Test Stage reviews (Exit/Entrance criteria) prior to execution of next stage
• Conducted recurring status meetings with Test Team/Group Managers and the customer to resolve issues, coordinate and facilitate decisions
• Collected and reported process and project metrics. Managed Requests for Proposals (RFP’s and CR’s)
• Monitored defects and performed the first phase of defect triage
• Performed Backend testing using SQL and Unix
• Managed change requests and impact assessments
• Provided assessments of risks and provided support to delegated risk owners

Confidential,Atlanta, GA August 2007 to December 2007
Project Manager/Test Lead, Websphere ePortal Test Coordination

• Created test strategies, test plan, testing coordination for test script writing.
• Tracked project goals, tasks, timelines, and deadlines.
• Tracked client information and provided clarity on objectives of current project
• Implemented requirements mapping
• Coordinated and facilitated knowledge transfer for Mercury Test Director QA tool.
• Lead junior team members in test script writing, peer reviews and test execution.

Data Manager, Websphere ePortal Data Management

• Coordinated accurate and approved data among several backend systems using Unix and SQL
• Provided complete data for all passes of Integration testing
• Provided data also to the Assembly test and User acceptance test teams

Confidential,Atlanta, GA March 2004 to December 2006
Project Manager/Test Manager, Testing Center of Excellence IPrt
August 2005 to December 2006

• Led the Offshore (India) team in Integrated Testing efforts through 3 software releases.
• Created the Test Approach, Test Strategy, Test Plan Workbook, Test Data Requirements, Test Schedule, High Level Test Scenarios and Test Case deliverables
• Coordinated data mining and integrated testing between several back end systems outside of the IPrT team.
• Participated in Design Reviews and Solution Deep Dives during the Planning and Analysis Phase prior to testing
• Maintained team metrics for Test Execution Status
• Loaded and maintained Test scenarios/Test Cases within Mercury Test Director tool
• Used Mercury Test Director to create reports for management and manage defects.

Business/Systems Analyst, Confidential,
March 2005 to August 2005

• Led the first phase of analysis of the client’s current Oracle CRM system
• Facilitated Business Rule and Business Requirement working sessions with Business subject matter experts and other IT members.
• Gathered and analyzed the current CRM systems\' technical requirements and business rules.
• Applied use case methodology in identifying missing or incomplete requirements and potential test cases for the CRM and Billing systems.
• Designed Siebel Product Configurator for Broadband, Mobile and Landline products based on system requirements.
• Created proof of concept designs for the Siebel product model and other product configuration.
• Performed candidate research and interviews for other positions within the Product Domain team.
• Created Functional Design Templates for Product Configuration
• Performed Peer Reviews for Customization and Solution Deliverables
• Maintained team metrics for system requirement deliverables

Siebel Interface Developer, Confidential,
March 2004 to March 2005

• Completed technical design document for several JAVA based EIM interfaces.
• Designed and developed 4 EIM interfaces between a legacy system and Siebel CRM and Mobile Marketing software.
• Assisted with development and testing of Workflows and Web services.
• Designed and developed automated UNIX shell scripts to execute the interface process.

Siebel Interface Developer, Confidential,

• Helped develop General Implementation Plan
• Created Deployment Checklist for production data, employees, go live decision points, and open tasks for each development team

Siebel Interface Developer, Confidential,

• Tested and performed troubleshooting for the Computer Telephony Integration (CTI) using Genesis CCPulse and Testphone tools
• Maintained CTI troubleshooting documentation
• Loaded CTI users and Telesets configuration using EIM

Confidential, Atlanta, GA October 2003 to January 2004
Peoplesoft Developer, Incentive Reimbursement Development December 2003 to January 2004

• Created an SQR interface for the Reimbursement process to calculate the Incentive Reimbursements.
• Performed unit testing.
• Created test plans and testing scripts.

Peoplesoft Developer, Confidential,
October 2003 to November 2003

• Used SQR to create an outbound interface between Peoplesoft and Unicru
• Updated existing Views and Search records
• Created new Peopletools Page, Component and Menu Items
• Created PeopleCode for new records
• Performed unit testing, system testing and performance testing on both outbound and inbound interfaces
• Created table indexes for performance improvement within Peoplesof

• Created and modified SQR\'s to replace Peoplesoft queries.
• Supported AR functional and configuration issues
• Created SQL scripts to troubleshoot transaction data
• Monitored Daily, Weekly and Monthly batch jobs
• Assisted with month end reconciliation using the AR sub ledgers
• Modified AR Reports by updating run controls
• Created new AR functionality using PeopleTools, PeopleCode and Security Administrator
• Researched and troubleshoot transactions using Application Engine Log and Trace files
• Troubleshooting Cobol item and customer interfaces used to pull data into Peoplesoft

Confidential, March 1999 to March 2002

Confidential, Atlanta GA
Peoplesoft Developer, Accounts Receivables

• Monitor Daily, Weekly and Monthly Peoplesoft AR & Inventory batch jobs
• Create and modify SQR\'s for AR and Inventory reconciliation
• Troubleshooting AR and Inventory functional and technical issues
• Create SQL scripts to troubleshoot transaction data
• Assist with month end reconciliation using the AR sub ledgers and Inventory reports
• Create new Inventory functionality using Peopletools, Peoplecode and Security Administrator
• Research and troubleshoot transactions using Application Engine Log and Trace files
• Troubleshoot Cobol interfaces used to move data into Peoplesoft database
• Assist DBA with performance improvement in existing Application Engine processes
• Train AR and Inventory users on module functionality
• Perform Unit and System testing for AP, HR and GL modules

Confidential,January 1996 to March 1999

Confidential, Richmond, VA
Quality Assurance Analyst, Peoplesoft Financials Implementation

• Quality assurance testing, database testing, script development
• Utilize SQA Manager, SQA Robot and SQA Load to perform, unit, system and performance testing
• QA Liaison between Peoplesoft 6.0 development team and Peoplesoft users during implementation and testing
• Participated in AR functionality design and development

Confidential,August 1995 to January 1996

Confidential,Richmond, VA
Systems Analyst, Technology Support

• Provided Client/Server support to in-house end users on WAN using Netware 3.12
• Provided support for Windows and DOS applications.
• Provide mail administration and support for Lotus Notes, and CC:mail.
• Performed troubleshooting on TCP/IP, 3270 emulator (EXTRA 4.2), gateways and routers

Confidential, September 1994 to August 1995

Confidential,Research Triangle Park, NC
Systems Consultant, Support Center

• Assisted Customers with installation setup, user operation, configuration requirements, migration and performance techniques
• Provided technical support for ThinkPad, PS/2, OS/2, DOS, LAN server, Novell, TCP/IP, VM and MVS
• Supported mainframe tools

Confidential, February 1993 to July 1994

Confidential, Research Triangle Park, NC
IT Intern

• Performed analysis of COBOL and TSO/ISPF applications accessed for financial duties.
• Performed quality assurance techniques for PowerBuilder, Visual Basic, FoxPro and MS Access.
• Performed team project management duties using MS Project, Visio and PowerPoint.
• Performed troubleshooting and installation of hardware and software

Confidential, Summer 1992
Confidential,Research Triangle Park, NC
Biological Aide (Economics) GS4

• Performed basic statistical summaries of data for analysis using spreadsheets, database software and statistical software.
• Performed troubleshooting tasks for Forestry Economics group

PUBLICATION
“Forest and Logging Equipment Machine Rate Cost Analysis, 1992 Prices”,
American Pulpwood Association Inc., Technical Release 93-R-18, Feb. 1993

EDUCATION
B.B.A., Business Administration/Management Information Systems

TRAINING/CONTINUING EDUCATION
Course Company/Vendor Date Taken

Peoplesoft Receivables Peoplesoft December 1998
PeopleTools I & II Peoplesoft October 2000
Ethics and Compliance Accenture January 2003
Accenture Delivery Suite Accenture February 2004
Peoplesoft 8.01: HR Overview Peoplesoft March 2004
PeopleSoft 8.4: PeopleCode 7.5 to 8.4 Delta PeopleSoft March 2004
Siebel 7 Overview Siebel March 2004
Navigating Siebel 7 Applications Siebel March 2004
Problem-solving and Decision-making for Business Accenture April 2004

PROFESSIONAL SOCIETIES/CERTIFICATIONS

Professional Society/Certification Member Since/Date Certified
SQA Certification 9 /1996