SUMMARY:

• Over 7 years of experience as a Business Analyst with extensive knowledge across project life cycle in Software Development(SDLC)/Test Life Cycles(STLC). A professional with solid understanding of Business and Functional Requirement gathering, Business analysis and Software Quality Assurance.
• Highly proficient in working with users and stakeholders to gather requirements analyze them and subsequently use design tools to model the requirements.
• Experience in Business Process Flow, Process Modeling and Reporting., involved in all phases of development from requirements gathering, business case development, maintenance, developing Requirements Traceability Matrix and defining strategic solutions for business needs.
• Proficient in conducting Joint Requirement Planning (JRP) and Joint Application Development (JAD) sessions with end - users, development and QA team for project meetings, walkthroughs and customer interviews.
• Implemented different SDLC methodologies including Waterfall and Agile; proficient in SCRUM framework, artefacts, SPRINT planning and review.
• Proficient in creating and executing UAT test cases, developing test plan, managing defect tracking, assisting Quality Assurance team.
• Highly analytical in developing the methods and measures to meet requirements and solve any issues that arise during the course of project.
• Optimum use of documentation to avoid any form of miscommunication or misinterpretation during the entire software development process.
• Excellent skills in writing Business Requirement Documents, Functional Requirement Documents, Systems Design Specification, Workflows and skills for drawing UML diagrams such as State diagrams and Class diagrams, managing defect tracking, assisting Quality Assurance team.
• Experienced in interfacing and communicating with various Cross Functional Teams through analysis, design, development and testing phases of the project. Proficient in conducting GAP analysis using AS-IS and TO-BE business, Impact analysis, Risk analysis.
• Experience in developing surveys and interview questionnaires for interviewees and selecting the target population segment.

TECHNICAL SKILLS:

Project Management framework/ Methodology: SDLC, Waterfall, Iterative, Agile-

Project Management Tools: MS Project, Clarity, RALLY, SharePoint Server.

Requirements Management Tools: Enterprise Architect, Quality Center, RequisitePro, Excel, JIRA Issue Tracking, SharePoint, Rally

Business Modeling Tools: Enterprise Architect, Rational Rose, MS Visio, UML

Operating System: Windows 98/NT/2000/XP/ Window7/8

Other: SQL, XML, HTML, ASP,UML, JSP

Languages: SQL, C++, Java, XML

Databases: Oracle, Confidential, SQL Server, MS Access

Web Technologies: ASP.NET, HTML, JSP, ASP, Java Script, WebSphere, SharePoint Designer

Software/Applications: MS Project Server, FIM, Geneva, Adobe Photoshop

PROFESSIONAL EXPERIENCE:

Confidential, Plymouth, MI

Project Manager

Responsibilities:

• Worked as a Project Manager in Access Manager team
• Proficient with user flows for Account owner, Account Manager, Member profiles and Pre-login and post login authentication checkpoints.
• Collaborate with Product owner and scrum team on tasks related to the planning, scheduling and coordination of project activities. Balance business requirements with technical feasibility and set expectations on new projects. Recommend changes in development, maintenance and system standards. Determine resources and timeline
• Used internal tools to modify account information, generate test data, verify erroneous flows and Worked on various security issues including addressing loopholes in code base, Identity access management Gathered business requirements from Business teams and SMEs to write BRD, approach documents
• Collected suggested updates on User Interface (UI) of the existing flows and created Change requests
• Developed Use Case Diagrams using Visio, developed high level requirements using HP Quality Center.
• Strong knowledge of Project management skills such as time estimation, task identification, and scope management.
• Articulated business requirements from user interviews and then translate requirements into functional and technical specifications.
• Interacted with Subject Matter Experts (SMEs) of different divisions (Information Technology, Security and Operations) and established a business analysis and design methodology around the RUP (Rational Unified Process).
• Developed periodic status reports for weekly updates for team and business users
• Prepared High Level Logical Data Models and BRD supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the actors to analyze and document business data requirements
• Involved in Joint Application Development (JAD) sessions with the IT Group.
• Worked closely with the UI team to model the screens, which met business defined requirements, organizational and regulatory standards.
• Designed customizations and configurations of SFDC objects, page layouts, workflows, document templates, data fields, reports and dashboards according to the business need.
• Held group meetings, walkthroughs and supervised, trained other analysts, QAs
• Performed System and Integration Testing along with testers. Conducted User Acceptance testing with the business.
• Assisted with Test Cases and developed Approach document for developers and Quality Assurance group to test changes efficiently responded to client inquiries and resolved discrepancies. Identified, prioritized, tested and proved essential business functions to assure compliance with vendor and internal auditing.
• Collaborated with Quality Assurance Analyst in Quality Center to track defects and used Confluence to maintain consistency in the builds
• Assisted in developing the test plans for GUI, Functional Testing, System Testing and UAT
• Involved in creating Periodic Status Reports and Release Notes. Lead a team of 6 in creating a new application that would be widely used by all the internal customers
• Documented Product defects and sort resolutions that could be integrated in the application
• Provided data analysis through the use of statistics forecasting and trending techniques
• Interacting with the development and testing teams to improve overall quality of the Application
• Own the maintenance of ongoing project metrics, reports, tracked from project scope to production using tools like Cognos, Clarity, Tableau
• Analyzing the Approach/ Requirements Document (BRD) with the help of internal requirement document and Quality Center
• Documenting the scrum’s day-to-day activities, procedures, policies and their limitations, to understand the existing process and find out the gaps through Version One
• Utilized Agile/ SCRUM methodologies to monitor, steer and develop project objectives
• Facilitated Backlog grooming sessions adding/ removing user stories for the next sprint cycle

Environment: Quality Center, Clarity, MS Project, MS Excel, Visio, Clarity, JIRA, Tableau, Cognos, Oracle DB OAAM, SQL, Windows, Android, IOS, Waterfall, PowerPoint, SharePoint

Confidential, Livonia, MI

Business Analyst

Responsibilities:

• Defined Project Scope and Served as the primary point of contact between business and technical staff at all levels
• Conducted user interviews, gathered requirements and analyzed the requirements in RUP framework.
• Using Rational tools such as Rational Rose to model requirements and Rational Requisite Pro to manage the requirements.
• Conducted JAD session with Stakeholders, users, vendor and SME’s, Project Directors for open and pending issues to develop specifications.
• Documented High Level Logical Data Models and BRD supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the actors to analyze and document business data requirements.
• Assisted Project Management in developing Scope/ Vision Documentation and Project Plan, tracking project process
• Created Use-Case diagrams, Sequence Diagrams and Activity Diagrams after accessing the scope of the Project and understanding the business processes.
• Worked closely with the UI team to model the screens, which met user defined requirements, organizational and regulatory standards.
• Create tasks and update tasks in the MS Project and Project Management Directory for the senior management reviews.
• Worked with IT group to ensure changes that are configured to support business processes
• Organized and facilitated project planning, daily stand-up meetings, reviews, retrospectives, sprint and release planning, demos and other SCRUM-related meetings
• Reviewed test cases with QA team and made changes for better execution of test cases, used Quick Test Pro.
• Documented Requirement Traceability matrix in Requisite Pro for traceability of requirements through test cases.
• Coordinated with the PMO group in defining timelines & schedules for the project.
• Proficiency in MS Project and Clarity project plan tools, knowledge in Clarity application, configuration and database queries
• Communicated status of efforts to management and business partners on a regular basis to ensure that all stakeholders have accurate and current information throughout the process.
• Conducted User Acceptance Testing (UAT) with the stakeholders and business users, fixed the discovered errors and verified it through regression testing
• Assisted end users and IT staff in the use of data to satisfy informational and reporting requirements
• Facilitated application development sessions and walkthroughs between technical and regulatory teams for meeting requirements as well as solving problems on a daily basis such as, but not limited to, classifying and documenting new change requirements, dealing with multiple product teams, researching delays, documenting errors and incorporating software enhancements into design documents.

Environment: Rational SharePoint 2007, Microsoft SP2010, MSOffice Suite, HP Quality Center, Enterprise Architect, SAP CRM, MS Dynamics, Scrum, MS Project, UML, Visio, Cognos Reporting

Confidential, Southfield, MI

Business Analyst

Responsibilities:

• Responsible for coordinating internal and external groups for projects that included development, testing, implementation, status reporting to PMO, release management, change management and control of project.
• Scheduling tasks and assigning tasks to the developers and task managers as per the project plan.
• Collecting, understanding, and transmitting the business requirements for the project, and translating these into functional specifications and detailed test plans.
• Supported site owners, end users and other content managers to ensure they have the materials and support for utilizing the functionality of the SharePoint environment
• Conducted proof-of-concept workshop drafted Use-cases, process workflows and designed the framework for match and merge.
• Facilitated Backlog grooming sessions adding/ removing user stories for the next sprint cycle
• Established and analyzed business requirements and determined if they map to SharePoint agile methodology for the project execution.
• Ability to assist clients with business requirements for their SharePoint and Office System based solutions and create the appropriate information architecture and solution approach
• Involved in writing Test Cases, procedures, reports and approval of software release.
• Created test cases and scenarios for Unit, Regression, Integration as well as Back-end, GUI and System testing.
• Responsible for creating diagrams and work flow processes using RUP and Rational Rose. Also created Swim lanes diagrams.
• Conduct annual Gap Analysis to determine the effectiveness and deficiencies in existing PMO process.
• Worked on JAD (Joint Application Design) as per the technical specifications of the application.

Environment: MS Word, MS Excel, MS Visio, MS Project, Agile, SQL, Rational Requisite Pro, Web 2.0, Oracle, Business Objects, Salesforce CRM

Confidential, Detroit, MI

Business Analyst

Responsibilities:

• Facilitated application development sessions and walkthroughs between technical and regulatory teams for meeting requirements as well as solving problems on a daily basis such as, but not limited to, classifying and documenting new change requirements, dealing with multiple product teams, researching delays, documenting errors and incorporating software enhancements into design documents.
• Part of company’s new software product that enables Arisaph to easily comply with the FDA's new Structured Product Label (SPL) XML requirement for prescription package inserts. SPL is XML based standard that defines the semantics and structure for the regulatory requirement and content for product labeling.
• Created “As is” and “To be” system documents to show the current and proposed functionalities
• Used MS Project for Project scheduling during the entire life cycle.
• Developed Use Case Diagrams using Visio, developed high level requirements using HP Quality Center and/or Requisite Pro.
• Assisted in developing the test plans for GUI, Functional Testing, System Testing and UAT.
• Involved in creating Periodic Status Reports tracking tools in support of client’s needs
• Documented Product defects and sort resolutions that could be integrated in the application.
• Provided data analysis through the use of statistics forecasting and trending techniques
• Collecting Input layouts for the scalability measurements for each application from the business and responsible for preparing the Requirement Specification Document.
• Analyzing the Program Requirements Document (PRD) with the help of Value-Function and Quality.
• Documenting the scrum’s day-to-day activities, procedures, policies and their limitations, to understand the existing process and find out the gaps through Version One.
• Utilized Agile/ SCRUM and PMI methodologies to monitor, steer and develop project objectives.
• Developed strong relations with existing and prospective customers and external vendors.

Confidential, Novi, MI

Business Analyst

Responsibilities:

• Established operational objectives and work plans, administered, overlooked the marketing campaign and coordinated the trade show ( Confidential 2011)
• Coordinated trade shows, organized sales promotions and worked closely with clients to identify their needs and challenges and provide solutions-oriented campaign themes
• Administered, analyzed campaign requirements and coordinated trade show ( Confidential ) for Confidential - Confidential
• Drove supplier manufacturing process development in accordance with the distributor business plans
• Responsible for Analyzing and evaluating the criticality of issues and making decisions as to the appropriate level of escalation
• Lead logistics activities and worked on Analyzing historical logistics costs to identify opportunities, create budgets and forecasts
• Develop logistics solutions to streamline processes and drive implementation across functional areas and supply chain partners
• Evaluated existing processes and Identified areas of improvement to increase accuracy
• Used various analytical platforms and built reporting/tools using Tableau
• Implemented Lean and Six Sigma processes to improvise operations
• Supported market analysis initiatives and translated research into specifications for product enhancements and new product development
• Gathered, synthesized, and prioritized business reporting needs from multiple stakeholders
• Conducted user interviews to determine business requirements for data, and user functionality
• Analyzed business requirements and Document Functional requirements in the form of System use cases and user stories
• Maintained requirements traceability from Business requirements to User Stories
• Worked closely with Sales, Marketing to determine current and future business insight processes and developed Gap analysis for effective reports for key business data
• Synthesized and interpret data from multiple systems and perform analysis on a broad spectrum of operational and financial metrics.
• Proposed functional, high-level technical solutions to solve our business challenges, with consideration of technical complexity and addressed clients’ needs
• Developed strong relations with existing and prospective customers and external vendors.