OBJECTIVE:

• Seeking a challenging opportunity in the Technical Program Management fieldwith a growing organization.
• Expertise is leading program execution and software launches for large - scale and business-critical programs and initiatives.
• I’ve overseen Product launches (including Software) for huge product portfolios, coordinated and led complex initiatives.
• Successfully led and launched projects through effective planning, organizing for multiple engineering projects.
• Demonstrated excellence by working closely with Business and IT stakeholders at all levels of an organization, from C-level executives to managers, staff and vendors.

PROFESSIONAL EXPERIENCE:

Confidential, San Jose, CA

Program Manager

• Managing all aspects of software project launch from inception to delivery including business requirements,readiness, technical aspects,risks and mitigation plans for the program.
• Part of Portfolio and Governance team- responsible for managing portfolio of projects and execution timelines for each feature requests. Prioritizing and planning for delivery.
• Planned backwards for launch deliverables (from launch date to readiness), defined milestones, working with stakeholders from engineering, Infrastructure (GIS), Software, Customer service and Supply chain teams.
• Defined launch plans for CSP solutions, hosting status reviews and planning for risks and mitigation plans to improve delivery times
• Managed all facets of program including release planning, milestones, phase gate and presenting in status meetings budgeting and resourcing for projects/programs.
• Liasoned with Infrastructure (GIS) teams for Infra procurements around storage, JVM, VM needs for supporting projects requiring Infra support.
• Planned budget and resources for Infra projects and socialized with stakeholders
• Defined strategy, worked on roadmap and milestones for project launch with stakeholders from Marketing, CS, Business owners for new features and launches.
• Managed CSP and MA programs portfolio, led the integrations strategy and planning for Jasper, App-dynamics amongst others.
• Drafted and Managed the Jive page for GM and marketing domains (cisco.com, CSP) for scoping, budgeting and resource updates.
• Managed the change control and traceability processes for product launch requirements.
• Collaborating with various stakeholder teams such as Engineering functions (dev/test), marketing, Customer service, Supply chain, InfoSecto ensure alignment of requirements with launch schedule
• Identifying and communicating risks, issues and potential solution strategies along with providing status updates to the portfolioand senior leadership.

Confidential, Milpitas, CA

Project Manager

• Led the software rollout for the commerce changes impacting Ordering and pricing platform
• Priortised projects and feature requests as part of PMO initiatives.
• Performed analysis for scope changes impacting the partners and distributors to implement the changes.
• Developed business requirements documents, design features -project plans, feature specifications, test plans.
• Created Use cases, user stories, sprint planning sessions and Retro design for process enhancements to improve on-time delivery of projects by x%.
• Working closely with Release teams from Infrastructure, ERMO (Enterprise Release mgmt. org) and business stakeholders to socialize the changes, review the impacts and assess the risks with scope.
• Working closely with IT teams to lead the project management activities, including reviews of BRD’s, functional specs and milestones related to program delivery.
• Budget management- as part of program management, creating budget requests, resource planning and submitting the same to the management/.business teams

Confidential, San Jose, CA

Analyst

• As Business Analyst responsible for engaging with client/customer needs, review business requirements-provide guidance and mentoring for new process and design solution. Responsible for gathering requirements from the Business teams and suggesting solutions.
• Involved with the scope, design and requirements along with use cases and conditions definitions through analysis and reviews.
• Worked with IT team for getting business requirements into Functional specs, data models and design models.
• Facilitated session follow-up for Project Plan updates, gained consensus for User Acceptance Testing requirements.
• Outlined key Use Cases with the team of BA’s. Facilitated and presented walk through sessions for these key Use Cases with stake holder and end users.
• Provided management reports, presentations for project status, process and new implementations to stakeholders.

Confidential, Schaumburg, IL

Project Management

• Business analysis and Program/Project Management: As part of Project group Analyzed and Defined business requirement for GE Capital portal (B2B/B2C portal) by continually engaging with customer solutions team and business requirements. Involved with Cross functional teams such as Sales, business teams and Engineering group for value addition and revenue boost for the product.
• Defined new process and Methodology for GE Enterprise Customer Solution- BRD Creation use cases, requirements and flowcharts (Visio) for customer portal.
• Defined and Created project plan for multiple projects and follow-ups: involved with daily follow-up on detailed activities of project.
• Involved with testing team and QA activities to ensure proper quality systems are followed and implemented methodologies to attain the goal.
• Participated in design and functional decompositions and high-level process flows using Mercury Kintana (modules) and MS Visio.