SUMMARY:

• Sr. Project Manager with 15+ years of international working experiences in managing & delivering marketing and selling IT products, driving and improving operation efficiency, managing vendors and overseeing outsourcing
• Extensive experience in scope definition, risk mitigation, budgeting, forecasting and project financials, development of project plans, timelines, deliverables, change management and vendor management.
• Experience following an aligned SDLC methodology to deliver projects. Hands on experience in Waterfall and Agile development process.
• Experience in production support by managing resources onsite; offshore and 3rd party vendors
• Budget Management of $5M and extensive experience with MS Project.
• Experience of scrum master and product owner in Agile methodology
• Proficient in Chinese (native) and Japanese (Level 1 certification)
• Immediate availability

TECHNICAL SKILLS:

• International working experience
• Managing/delivering IT products
• Driving and improving operation efficiency
• Managing vendors
• Overseeing outsourcing
• Mapping out corporate IT
• Building strategic partnerships
• Guiding IT organizations
• SQL & Performance tuning
• Vendor negotiations
• Budget Management
• Risk Management
• Resource Allocation
• MS Project
• Agile/Waterfall Methodologies
• M&A, Data Conversion
• Data conversion
• Release Management

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Project Manager/ America Project Delivery Manager

Responsibilities:

• Led an onsite and offshore development team for developing a full suite of systems include underwriting, claims, and finance and data warehouse for US clients.
• Managed customer relationships by maintaining an effective partnership with the clients, 3rd party vendors and internal technical support personnel.
• Led agile development team and played the role of scrum master.
• Managed client’s system consolidation and data conversion in supporting their merger or acquisition activities
• Negotiated with clients in providing optimal models to the clients while maintaining a good benefit margin for the company.
• Coordinated release planning, schedule and changes by working closely together with clients, change management team, QA and infrastructure teams. Managed release risks and issues.
• Assisted clients in building production supporting models and products standardization.
• Worked with pre - sales and sales team in identifying new business opportunities in North and South America regions.
• Trained and mentored internal project managers and delivery mangers.

Confidential

Sr. Project Manager

Responsibilities:

• A Senior Executive with Confidential, a Fortune 100 St. Louis based Pharmacy Benefit Management Company, responsible for setting IT and operational strategy for the newly established China business operations.
• Established IT and operational strategies for delivering products to the market.
• Ensured a robust, secure and compliant business operations and technology infrastructure.
• Recruited and built a strong IT and operational team in Beijing as well as other areas in China.
• Negotiated and built strategic relationships with IT vendors and service providers.

Confidential

Consultant

Responsibilities:

• Based in Shanghai and reported directly to the regional CIO in Singapore
• Reengineered a mission critical project which was jointly managed with Chubb’s preferred vendor.
• Provided consulting services to the IT and Operation departments in setting the service delivery strategies to increase distributions and decrease expense.
• Played Product Owner role in the daily scrum meetings.
• Worked with a vendor in developing an underwriting system for multi business lines; and successfully passed the Chinese government’s inspection for insurance license.
• Provided services to China’s business expansion project and set up operations with TPA (third party administrators) in delivering Accident & Health products

Confidential

Project Manager

Responsibilities:

• Planned and executed Confidential Asia consolidation project: set up offshore center; consolidated all Confidential Asian operations to offshore center in Shanghai China to reduce cost and standardize the system operations; and provided production support
• Built the Shanghai offshore center from scratch: secured and negotiated the office space; recruited staffs; registered the company etc.
• Developed and improved the vendor relationship from a mere service provider to a strategic partner. This enabled vendors to proactively offer comprehensive system solutions to Confidential companies.
• Assured compliance with local regulatory requirements and Confidential internal rules by actively working with internal auditing department and vendors’ compliance departments in setting operation procedures; verifications and on-site investigations
• Constantly assisted vendors in successfully securing project opportunities by closing communicating and interfacing with Confidential internal stakeholders and mapping out system plans. Successfully built a strong key technology (Pega etc.) base enter in Shanghai.
• Executed the plan, control, report and delivery of offshore projects, through liaison with various developments, vendors.

Operation Director

Confidential

Responsibilities:

• Led a team from Confidential ’s Manila technology center and Indian company in developing a web-based online system for Confidential ’s marine cargo business in the SEA regions. The system was trademarked in China and a pioneering system in the region and is copied by other insurance companies for their marine operations.
• Reported to New York O&S office and regional Marine executive.
• Reengineered workflow processes to optimize operation efficiency and reduce response time, by working closely with customers, brokers and agents.
• Full life cycle project development (SDLC) of the mission critical web system, which reduced the direct cost by 30% and increased productivity by 15%.
• Marketed the system by visiting brokers, agents.
• Conducted the sales presentation to users, internal marketing department, agents etc. Reached an impressive of 70% of usage rate by the first year of the introduction of the system.
• Presented and demonstrated the system to the major banks in China, Confidential, Taiwan and Singapore the new system to assure that the banks would accept the insurance certificate printed out from the web-based system.
• Examined and scrutinized regional operations to ensure corporate policy compliance.
• Led marketing initiatives in capture new market share, increase customer retention.

System Project Manager

Confidential, New York

Responsibilities:

• Lead a team of 12 staff from four US locations and five offshore locations (consultants), with a budget of approximately US $5 million per year in order to manage the IT support for Confidential ’s US and Canada operations
• Responsible for all defect reduction activities as well as vendor management and outsourcing contracts. Reported to Division system director.
• Managed several full life cycle projects (SDLC) in defining requirements, capacity planning, developing, testing and production supporting.
• Delivered the thin-client Internet development and implementation program for Property and Causality insurance division.
• Managed system operations in supporting multinational accounts to achieve process efficiency.
• Assisted in the management of Confidential to CMM Level 3 and the development of key process area processes.
• Recruited, trained and administrated key staffs

Program Manager

Confidential

Responsibilities:

• Led a small team of 3 staff members to coordinate Japan with other Confidential regions and New York headquarter in introducing automated system to replace manual claims process.
• Responsible for all system support as well as call center database creation for direct auto insurance sales, the first foreign company licensed by the Japanese government.
• Developed project plans, allocated resources and ensures that schedules, cost objectives and milestones are achieved.
• Defined system architecture; managed system configuration and methodology development, and benchmarks.
• Developed strategic planning documents outlining issues, actions, benefits, feasibility, cost and plans for short and long term initiatives.
• Re-engineered the call center to accommodate 24 by 7 claim service and instant personal accident claims report.