SUMMARY:

Experienced IT/Telecom project manager who has managed development of products and applications involving new technologies, with a focus on quality, timeliness, process improvement, and effective people management. He has the ability to dive into new and complex projects with ease, successfully navigating ambiguity and has been part of numerous technology and product launches. His key strengths are offering responsible leadership, taking ownership, and utilizing various soft skills to get things done.

PROFESSIONAL EXPERIENCE:

Confidential, Bellevue, WA

Project Manager

Responsibilities:

• Managed a strategic mobile app project (iOS, Android devices) to improve customer experience and lowering operational cost. Managed dependencies of deliverables from 3 offshore vendors through careful and detailed scheduling of development activity, prompt resolution of constantly changing blocking issues, managing sequencing of functionality to be coded in sprints (Agile methodology), availability of test environments and configuration of test devices. Overall teams being managed consisted of ~50 resources (developers, architects, testers, product owners)
• Liaised with Corporate Business team on feature roadmap and development priorities, vendor roadblocks.
• Managed resolution of defects through efficient defect tracking (in JIRA and QC), triage and logical troubleshooting sessions with engineering, eServices teams and vendors. Managed escalations by assembling a cross - functional team in a WAR Room for immediate root cause analysis and mitigation of complex technical issues.
• Focused on building partnerships with leads to realize process improvements (e.g., documenting test configuration, self- validation of device configuration through tools, minimizing resource-randomization through proactive planning of tasks). Mentored test leads on engaging external test teams to ensure robust test coverage and efficient execution.
• Product development platforms included internal data centers and Cloud servers. Provided inputs during discussions on capacity planning (tps for API calls, and latency in msec), infrastructure limitations, release schedules of code drops from external teams and their impact on project schedule. Proactively engaged external teams to mitigate the impacts of IAM platform upgrades and migrations, changes in product specs, and frequently changing environment end-points.

Confidential, Redmond, WA

Product Realization Manager

Responsibilities:

• Managed portfolio of involving selling telecom products (devices, rate plans, accessories, services) through Premier portal to retail and enterprise customers.
• Managed revenue generating projects from conceptual phase to deployment, ensuring quality, exhaustive User Acceptance Testing (UAT), and on - schedule delivery within the allocated budget, working with IT DEV and QA teams.
• Partnered with Marketing and Business teams in regular review sessions (for wireframes and mockups) for optimal user experience, enhancing revenue generating opportunities, and targeting leadership-set KPIs.
• Managed the definition, feasibility, development, integration and deployment of AT&T s enterprise vehicle-tracking/asset-tracking/fleet management mobility applications, working with partners and cross-functional teams. Teams involved ordering/provisioning/billing and revenue sharing/taxation systems.
• Oversaw device specification process and managed device certification, field testing, platform migration and related efforts on AT&T network. Devices included Samsung Galaxy (Android OS), Blackberry, Motorola, and Apple iOS.

Confidential, Redmond, WA

Programmer Writer

Responsibilities:

• Managed and executed defining content outline, gathering technical content from functional/feature teams, coordinated content review by concerned teams, and delivered end - user documentation.
• Developed technical product documentation (various audiences) for Windows Mobile, Windows Embedded Standard, Confidential s Software Licensing and Protection Services, Mobile Embedded Devices (Smartphones, Pocket PCs/PDAs), and Windows Protocols groups. Documentation included User Guides, Installation Guides, API documentation, and Release Notes.

Confidential, Redmond, WA

Development Manager

Responsibilities:

• Managed 6 developers on Confidential 's Netmon project, to develop NPL parsers in order to develop/validate Confidential 's documentation for data - on-wire associated with various Confidential -proprietary protocols, through comparison of documentation with captured data. Successfully got new documentation on numerous networking protocols.

Confidential, San Diego, CA

Project Manager/Staff Project Engineer, Wireless Telecom Field Engineer

Responsibilities:

• Assisted proposal teams with network dimensioning and performance guarantee issues, directly interfacing with customer during RFP and network rollout phases, assisting customer with network expansion plans.
• Demonstrated expertise as systems engineer on each node involved in the call flow (from MSC to BTS) and mentored customers on CDMA technology and network operation.
• Represented Confidential in discussions with vendors on roadmaps for delivery of network nodes, test equipment, and mobile devices with desired functionality as per contractual obligation.
• Authored and validated system-level feature test plans (ATP), and obtained customer certification of their wireless network performance as per contract. Test plans related to network and handset (e.g., SMS, MMS, OTAPA, mobile data, registration) features.
• Debugged and resolved software and hardware configuration/connectivity issues in labs as well as in live networks. This involved using test equipment, analyzing key performance indicators (KPIs), writing automation scripts etc. Resolved international fax problem in Mauritius Telecom's WLL network, relieving company of an expensive financial liability of $ 3million.
• Managed a number of critical FOA ATPs with extremely aggressive timelines on-site to showcase Confidential ’s key infrastructure improvements (hard handoff, CDMA MSC). Concluded FOA ATP in China in 4 days, meeting early exit criterion and saving approx. $50,000 in extended deployment expenses.