SUMMARY:

Highly self - motivated senior project manager and successful professional committed to quality, and accountability to ensure the best opportunity for company’s success. Holds an excellent Executive and Team communication skills, interpersonal skills, and the ability to converse effectively with all levels of the company’s work force. Direct oversight of global teams ranging from 10 to 15 + resources; managed budgets up to $10M, and delivered products with operational efficiency and provided additional revenue. A quick learner to understand the corporate goals, the strategic vision of executive level leadership, and effectively act by creating a plan securing these goals. Strong influencing capability and holds an expert level in understanding the business functional areas, business process management issues, and the IT organizations systems and capabilities. Holds 15+ years’ experience in Information Technology and project leadership experience leading a global teams of operations and system specialists across multiple platforms and technologies. Directed several key sensitive projects in different enterprise environments (Health Care, Retail, Financial, Insurance, Software). Excellent strong understandings and management experience of the entire SDLC.

AREAS OF STRENGTH:

• Project Management / Portfolio Management / Product Management Professional Services, Asset Management Electronic Data Capture (EDC), Security Compliance Management, Fire-Wall, SalesForce
• Health Data / Data Mitigation / Data Warehouse/ Data Capture Data Management / Big Data / Data Analysis / Hadoop
• Vendor Management, Implementation / Service Level Requests(SLR), (Recovery Time Objective (RTO), (Recovery Time Actual (RTA),(Request For Proposal(RFP), (Enterprise Resource Planning) ERP, Omni Channel, Digital Marketing, Risk Management, SOX & Dodd Frank Compliance, HIPAA compliance, HHS
• Retail Systems / Point of Sale System / Inventory System
• Omni Channel / E-Commerce / Supply Chain / OCC Reports,
• (Office of the Comptroller of the Currency) /Human Resource
• Expert in Enterprise Architecture Development Process improvement, Business Requirements Good Anything Practice GXP / Functional & Non-Functional Requirements /) / SOP / CCB / RACI Matrix / Regulatory Compliance / PMO / EPMO /SOW Statement Of Work, RFP/ Oracle Business Intelligence OBI
• Retail business hands on experience in parallel to Executive
• Career. Strong Knowledge in Architectural design, Business process design, and UX Development BPM Process Model design

TECHNICAL SKILLS:

Languages: HTML, XML, PHP, PL/SQL, Java, Natural, Cobol, VB, C/C++, ASP, Shell Scripting, JCL, PII and PCI compliance, SSL EncryptionApplication Servers: WebLogic (v 7.x to 11g), WebSphere 5.x, Tomcat, SunOne /iPlanet, Apache, Microsoft IIS

Operating Systems: Linux (Red Hat, CentOS, SuSE), Sun Solaris (v 8,9,10), MS Windows (v 7, Vista, XP Pro,Server 2003, Server 2000, NT), AIXDatabases: Oracle(v 11.2), MS SQL Server, DB2, TOAD, MS ACCESS, MySQL 4/5 OLTP, OLAP BPM, OLTP Data Marts, Data Warehouse

Marketing Tools & Platforms: Google AdWords, Bing AdCenter, Search Metrics, Hootsuite, Paid-Search Marketing, ADP Wokforce, Salesforce, SEO Profiler, SEOMoz, AHrefs, IBP, Enterprise Marketing Management (social media, traditional, mobile, customer experience, CRM)

Management: Microsoft SharePoint 2010/2013, Oracle Cloud/OCM, DB2, Oracle/SOA, CITRIX, Supply Chain Management, Electronic Payment Systems, SAP

Hardware: HP BL460c G1 Blade Servers, IBM x3500 Tower Servers, Dell PowerEdge T620 & R720, HP 6800 Desktops (Linux workstations)

Software / Tools: MS Project 2010, MS Visio, MS Visual Studio, Excel, MS STACK, MS EPM, MS TFS Team Foundation Server, Open Workbench, Borland Caliber, IBM Cognos, MS Office/Access, Toad, Toad, Google Apps, Drop Box, MQ Series, Informatica, Adobe Creative Suite 5, VPN(Virtual Private Network), AWS (Amzon Web Services), WebSphere Studio, Oracle Web Center, App Developer (WSAD), WorkFront

PROFESSIONAL EXPERIENCE:

Confidential, Quincy, MA

Project Manager

Responsibilities:

• Responsible for managing the delivery of the Enterprise SOX Information Technology General Controls project.
• Reviewed Statement Of work submitted by the third party vendor and outlined required documents and scope of delivery
• Discussed in details, the findings of a third party narratives, and worked with system owners and senior management in putting a road map in modifying old processes, setting up a new quality processes / procedures, and apply the new IT controls.
• Worked with system owners to modify systems and created tasks to be PII compliance, PCI compliance, and Sox compliance.
• Used Workfront as the project management tool in keeping track of all tasks assigned and in updating team and stakeholders.

Confidential, Woonsocket, RI

Senior Program Manager / Project manager

Responsibilities:

• Responsible for managing a number of programs and large projects within the enterprise. (Reduction of Inventory by 50 million), (Securing IT Retail Applications by applying Data Governance rules & Security controls), (Increase of on-line revenue by 50 Mil)
• Responsible for performance excellence strategy and building the road map for the delivery of many Software Implementation projects using proven PM Methodology’s (PMBOK Waterfall / Agile Scrum) and GXP standards and processes.
• Reviewed Business cases and business service requests (200 +) from submission by the different business groups (Financial, Pharmacy, Retail, Logistics, others.) And validated projects against programs objectives and goals.
• Monitored the development of approved projects from initiation till deployment taking full responsibility over project managers, risks, issues, and the overall time line and Budgets. Reported progress on all these programs to senior management and CXO
• Provided support and facelifted the delivery of these projects by removing impediments and obstacles. Projects varied from (Infrastructure, Logistics, Security, Compliance and Software developments). Size in hours (S <= 500, M <= 2000, L > 2000).
• Lead the redesign efforts for Enterprise Business Processes in coordination efforts with Business departments by reviewing Oracle Business Intelligence reports, Existing BPM, and created new processes to reflect the enhanced work flow modules.
• Managed the addition of an online portal to the enterprise e-commerce, Buy On-line, Pick-up in the Store, to meet enterprise program objectives in increasing On-line revenue by 50 million for the year 2016.
• Monitored and enhanced the GXP in all projects including the processes, standards, compliance validations, documents, and metrics to be followed by all Company project leads in establishing Project Charter, Business Requirements, Functional & Non-Functional Requirements, Contingency plans, Risks, Risk Mitigation Plans, Resource Planning, Meeting Minutes, Change Control, Testing and validations, Budget Management, Deployment, Regulatory Compliance, Issues, Security, SLAs and all other project artifacts. Managed third party work engagement based on Statement Of Work and Supply Chain Optimization.
• Managed the migration, Integration and upgrade of the entire corporation Retail Data Warehouse 35 TB to a newly supported UNIX server in support of a new ERP and data governance platform. Heavy usage of Spread sheets, PowerPoint, and Share point.
• Managed the Installation, configuration, & Upgrade of the Master Data Management 9.7.1to 10.1 w latest Hot Fix on WebLogic Application Server for the Linux & Windows environments. Managed SalesForce configuration to match business requirements.
• Managed many data extractions from legacy systems (DB2 / Adabas using Natural) into a centralized Data warehouse by unifying the ETL process and managing all the steps related to migration with Network team, Online-Offshore support, Database, Storage, Stakeholders, and Application owners (15+) resulting in huge success & min interruption to business (100+ applications / Tools)
• Worked on the pill scale project using third party clinical data and managed the deployment of this scale in all pharmacy locations nationwide. Reviewed the different Pharmaceutical distribution models available and selected the best model that met this project.
• Used the Scrum Methodology to Manage the delivery of more than one project such as “Order on-line pick up in the store” Responsible for Scrum Owner’s functions in delivering business projects including the no-line payment system (PCI Compliance)
• Acting as Scrum Master in different projects, I was responsible for managing Sprint Planning, Standup Meeting, Sprint Review, Retrospective meeting, Backlog, User stories validations, and Deployment.
• Proactively Lead a team of IT software engineers and SMEs in deploying the Oracle ERP rollout and organizing the business process, unified data records by eliminating redundancy between systems, and enforced good data governance usage & reliability.
• Worked with all the BA team members and application’s owners to complete the Security Request Discovery documents for all applications & tools which resulted in outlining vulnerabilities / Gaps, and then enforcing corporate security compliance rules.
• Managed the installation of firewall into the Print shop w/ huge coordination efforts with all teams involved (Network, Security, business, third party supply chain vendors, other business users resulting in minimum interruption to the business operations.
• Updated stake holders via presentations and other communication methods on the status of all projects, and access to documentations. Worked w/ Stakeholders on improving “SOP”, Standard Operating Process & “SBP”, Standard Business Process and advised senior management regarding application trends and potential opportunities.
• Enhanced system control documents, RFPs, Information Governance Definitions, GXP, and enforced these definitions to be applied in all applications & systems, such as Authentication Mechanism, Authentication Realm, Audit logs, and Change Control
• Managed the Distribution Center Undelivered project from inception to deployment, including discovery, scope, design, testing and deployment. This involved coordination efforts with IT teams from both store systems & logistics systems.
• Have used the UX development Business Processes model by creating the old work flow and then streamlining the new work flow process and systems impacted following best practices in the BPM Process Model design.

Confidential

Technical Project Manager

Responsibilities:

• Responsible for the planning, budgeting, managing, training, and the release of new Health Insurance products into the market.
• Managed the entire product lifecycle by coordinating all efforts with the business and stake holders in understanding the scope of the project, Business process, time line for the deliverables, budget and deployment plan of the product for successful launches.
• Worked with Sales team BA and performed detailed analysis of business and technical requirements and designed the solution by customizing various objects of SalesForce.com (SFDC). Worked with Salesforce Admin in retrieving embedded data in Qualtrics.
• Worked with the Business Sales teams in understanding their requirements against the Salesforce different functions (Web Lead, Response mapping, Trigger and Email Survey, Qualtrics on the App exchange).
• Served as the Scrum Master lead facilitator on development teams, ensuring all Agile ceremonies and activities were championed throughout the process
• Partnered with the Asset Management, Application Management, Architects and the SME’s in identifying necessary CRM application enhancements based on current business model BPM, Business Intelligence reports / Cognos, and solutions to meeting the processing capacity and stability needs for the Manulife Financial systems.
• Involved in the process of designing new plans for building a centralized Data warehouse by decommissioning old legacy systems and integrating data into new process using ODI and other ETL tools and allocating the appropriate storage needs. Heavy usage of Excel Spread sheets, PowerPoint, SharePoint, Informatica as tools to expedite the ETL process.
• Consolidated 7 DBMS, 15 Excel-based macro apps into one centralized data warehouse. Supervised third party vendor’s work and managed their tasks for the MDM project and data migration from the legacy systems into new Data Ware house.

Confidential, Cranston, RI

Project Manager / Java Developer

Responsibilities:

• Worked on creating a new reporting system application to meet the Dodd Frank regulations where responsibilities included the design, testing and management of the entire process, and Delivery of the product to its final production stage.
• Led cross-departmental efforts in assessing accounting impacts on all financial projects within Citizen’s Bank and ensuring all financial risks/impacts are properly mitigated for. Principal project was the migration of 5 data centers to the cloud, which benefits the company $500M over the next 5 years.
• Updated existing test cases and had written new ones that matched business requirements and application functionality.
• Logged all testing results in Quality Center, and kept track of all defect statuses after doing second phase of testing.

Confidential, Providence, RI

IT Project Manager & QA Manager

Responsibilities:

• Managed a variety of different IT projects related to Federal and State compliance regulations including PCI and PII.
• Worked with Excel and Tableau to model BOA Credit Card data in scenario planning, as well as financial statement analysis.
• Developed multiple scenarios showing effects of business decisions on Bank’s credit card efficiency ratio and provided guardrails for senior leadership.
• Managed the design and executions plans, and “Use cases” for a Web based application designed to track Comm. R.E. loans and Salesforce Channels.
• Automated Office of the Comptroller of the Currency, “OCC”, Regulatory reporting saving the company over 20M Annually.
• Worked with senior management in developing Commercial Bank Life Cycle Analytics Program (CBLCAP).
• Managed the creation of 2 Data warehouses, 9 Data Marts (SQL / Oracle), and assisted end users with access tools such as Oracle BI tool, Talend Studio, SSIS, and Information Power Center.
• Hands on coding Java, Managing SAP BO & BW integration projects leading teams of Developers, Testers and QA.

Confidential, Wayland, MA

Program Manager / Development Manager / Professional Services HRMS Manager

Responsibilities:

• Worked with the IT team, Business team, and stakeholders to define the Client Requirements, the scope and boundaries of the Human Resources project, and modify the product to meet the client’s purchased product.
• Reviewed the existing business model BPM and designed new robust business model that reflected easier process and advantages using Oracle SOA.
• Managed the enhancement modifications to Confidential home grown ERP system, so it complies w client business requirements

Confidential

Project Manager / Business Analyst / System Analyst

Responsibilities:

• Managed several projects applying the Agile SD methodologies, supervised a team of 2 BA and 5 engineers.
• Managed all the efforts related to the creation of B2B Investors Portal from initiation, planning of functional designs and product interfaces, and coordinated all resources and development schedules for creating the Real-estate management application.
• Responsible for trouble shooting of Web Services & SAP BW services and WebLogic Server on MDM platform.
• Revised the BPM model to reflect larger scope of business practices and modifying Company’s Asset Management systems

Confidential, Framingham / Massachusetts

IT Project Manager / BA / Quality Assurance

Responsibilities:

• Responsible for managing all the ERP integrations and data migrations from old systems into the new system (End-to-End)
• Responsible for project budget, Resource management, and Installation and integration of different off the shelve software.
• Extracted data from different data sources like DB2, AS400, SQL Server, Oracle, Flat files and performed all the transformations and load of data into Data Warehouse daily and monthly using the automated tool UC4
• Hands on experience in validating, testing, and writing SQL code statement, PLSQL procedures to meet functional requirements.