SUMMARY:

• Senior Project Manager and Business Analyst adhering to ITIL and PMBOK methodologies in all phases of the software/product development life cycle.
• Ensure the highest quality output that meets the business’s strategic plan.
• Exceed at large scale projects with numerous internal and external stakeholders, vendors and large cross functional teams.
• Innovative with strong analytical, strategic, problem solving, design and technology skills.
• Gather, define and analyze business and technical requirements, build functional requirements and design documents, create systems requirements models, specifications, diagrams and charts to provide direction to developers, create Project Management Plan, manage project execution, monitor and control risk, create use and test cases, coordinate and perform User Acceptance Training and integration change control, define performance gaps, assist in the development and delivery of training and business and technical documentation, perform project closure activities, obtain deliverables acceptance, assist with post implementation support and maintenance.
• Excellent team building, coaching, interpersonal, presentation, oral and written skills.
• Promote Organizational Development with a positive working environment, spirit of cooperation, communication and transparency.
• High degree of integrity, ethics and dedication to the company’s mission.

PROFESSIONAL EXPERIENCE:

Confidential, Pensacola, FL

IT Project Manager

Responsibilities:

• Spearheaded the adoption and development of a Change Management system in SharePoint
• SOx Compliance Officer managing the first year the Company is publicly traded. Prepared all SOx Control workflows and documentation, generated and remediated evidence for the corporate Risk and Control Office, Crowe and Price Waterhouse. Train applicable users on SOx Controls and compliance requirements. Included systems; Kentico, Dynamics SL, BI360, BI360 Data Warehouse and Sage FAS.
• Created a Mobile device Usage policy for iPhones and Mi - Fi’s reducing yearly expenses by $43,000. Performed twice a month usage audits, identified excessive usage users, placed users in applicable Plan Types and added Plan features such as the International Travel Pass to reduce roaming charges.
• Other projects of note: Migration of the Web Servers to Microsoft (MS) Azure Cloud, integrating and migrating Studer Education TeacherReady databases to Salesforce, upgrades to the Fire Starter Publishing and MS CRM applications.
• Other applications of note: MS Office 365,Ultipro and Learning Enterprise Management System (LEM)

Confidential

FHA Mortgage Refinance Processor

Responsibilities:

• Spoke with members gathering information relative to their loan applications, determined their loan purpose and worked with members throughout the entire loan process
• Ensured Disclosure Documents and other required documents were ordered, received, reviewed for accuracy and processed
• Mitigated risks; validated lien position
• Prepared other documents required by FHA guidelines. Researched, interpreted and applied FHA rules and regulations.
• Prepared daily and monthly Production Reports

Confidential, Ada, MI

Project Manager (Contractor)

Responsibilities:

• Gained and sustained support from sponsors, resource managers, vendors, end users and senior management needed to drive a project to successful implementation using the Clarity Project Management System
• Performed all Project Management activities that led to all of my projects being under budget with no schedule overruns
• Project portfolio management experience contributing to the pipeline management (demand management) of projects by performing project estimations
• Facilitated and drove identification, organization, and resolution of risks and issues
• Lead project team members located in multiple countries
• Responsible for effectively managing 12+ projects at one time

Confidential, Wyoming, MI

Project Manager

Responsibilities:

• Performed all Project Manager and Business Analyst activities primarily for the IS Infrastructure domain; Application Services, Middleware Services, Production Services, Network, Telecommunications, and Help Desk
• Managed the Oracle Real Application Cluster (RAC) multi phase project. The Companies eCommerce initiative required the improvement of the Information System (IS) high availability (HA) architecture; reliability, recoverability, timely error detection and continuous operation. Oracle RAC was chosen as the application to improve the HA architecture. Phase 1 was completed under budget and received 100% of the possible objectives scoring. The Oracle RAC foundation which provides the defined 24x7 database HA and scalability requirements was implemented and integrated with other infrastructure components, such as, Disaster Recovery, monitoring and backup/recovery systems. Phase 2 was also completed a head of schedule and under budget. Production (PRD) was deployed to the fully operational RAC PRD environment. Standard Operating Procedures were formally defined to provide optimized, repeatable and reliable PRD support coverage.
• The Home Office Telephone System Refresh was also a multi phase project and all phases were completed on schedule and below budget. The first phase of this project was a software and hardware upgrade to the NEC 2400 Telephone System. The upgrades supported Session Initiation Protocol (SIP)/Internet Protocol (IP) telephone sets. The second phase was the replacement of the current telephones to IP telephones used as the network connection for each employee's personal computer instead of running an extra network cable to each desk. The third phase increased the VM (voice mail) numbers and internal extension numbers from 4 digits to 5 digits. All Gordon Food Service VM numbers and internal extension numbers in the United States were affected by the change and over 70,000 new numbers were added.

Confidential

Project Manager/Business Analyst

Responsibilities:

• Produced from cradle to successful implementation 50+ Enterprise, Shared Departmental and Departmental Projects
• As Chairman of the Website Committee governed and headed the software development of the transformation of the City’s 1000 + pages web presence; elicited requirements, designed, developed, testing, user acceptance, training programs and material, best practices, technical documentation, support, data analytics, marketing and materials of new releases to Production. The strategic goal was to promote a consistent image to the citizens. Used multiple forms of media for the training and marketing programs.
• Managed the move of the Parking Services servers, switches, fiber, routers, PC’s, etc. off the City’s network to a SCADA network with a Firewall hole to still be able to access the City’s email and other enterprise applications. Performed Business and Impact Analysis, gathered business requirements,
• Created Network Diagrams, executed hardware purchases, fostered vendor relationships, tested and coordinated the final cutover.
• Implemented ITIL standards developing a Configuration Management Database System (CMDB).
• Gathered business and technical requirements, built processes and databases to align the City’s IT assets and configuration items with its business strategy and transformation. Created Dependency Diagrams using Visio and automated CMDB data collection leveraging Altiris software application.
• Spearheaded the creation of a Change Management Board, wrote best practices and designed a web-based Change Management Request form and a CMDB to hold all the forms data, e-signatures, attachments, etc. Setup maintenance schedules and developed mandatory processes to update the databases using filters, triggers, and generating Exception Reports.
• Oversaw and contributed to the presentation of Requests for Proposals and the ROI to the City Commission for approval for projects costing 5 million +.

Confidential, Grand Rapids, MI

IT Administrator

Responsibilities:

• Business system included several modules; Accounting, Billing, Claims, Policy, Agency, Systems Administration and Statistical Reporting
• In charge of business analysis, application development, quality assurance, purchasing, network and servers, PC support, Help Desk, backups, upgrades and maintenance, testing, training, business and technical documentation and Change Management
• Rolled out a Microsoft Exchange and Citrix Server to the Company’s 160 Agents to access billing and claims information reducing call volume by 33%. Set up Active Directory accounts, email distribution groups, created user documentation and conducted training classes using multiple forms of media.
• Directed the strategic decision, business analysis, application design, development, testing, integration, and migration of all the Company’s applications from an outsourced vendor to an internally created system saving the Company an average of $60,000 per year in outsourcing fees.
• Managed the company’s first website design and development which included vendor selection, project scopes, work stages, page design, content management, web services, artwork and color scheme selection, navigation, report and form creation, testing, and user acceptance.