SUMMARY:

• A highly skilled and results - oriented Sr. IT Project Manager with over 15 years of extensive experience which includes:
• Proficient in MS Project
• Proficient in Agile and Waterfall
• Managed multi-million dollar projects across different countries
• Managed and trained teams with a minimum of five (5) members

TECHNICAL SKILLS:

• Network+
• CompTIA
• 2005
• Agile Methodology
• Sr. Project Manager
• Sr. Business Analyst
• Product Manager
• Managed Internal Projects
• Proficient in Microsoft Office 2016 including Excel
• Project
• PowerPoint
• Word
• Visio
• Process Improvement
• NetSuite
• Rally
• Quality Center
• SharePoint
• MS Project
• Outlook
• Lifesize and Lync.

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Project Manager

Responsibilities:

• Sr. Project Manager for various software enhancement programs for engineering applications
• Maintain SharePoint site with project documentation such as Meeting Minutes, Project Plans, Schedules, OneNote, Status Updates for each Project
• Project and Schedule Planning for assigned projects
• Re-organizing and expanding SharePoint site for PMO group by migrating data from other sources and creating new
• Participating in Release Management project and documenting all processes
• Reporting Performance metrics for Release Management updates daily to assist team in achieving goals and objectives set for project
• Assist with presenting to Steering Committee and Core Project teams and creating presentations
• Managing 5 projects in 2 - 3 week Iterations utilizing Agile methodology
• Lead daily standup meetings for all 5 projects while tracking status and maintain project documents in Rally, Quality Center, and SharePoint

Confidential

Sr. Project Manager and Sr. Business Analyst

Responsibilities:

• Project Manager and Business Analyst for various projects within the different entities of the GroupeStahl Companies
• Participated in ERP implementation project with Dynamics AX for 3 separate legal entities across multiple states and Nicaragua
• Create presentations and present for Steering Committee Meetings
• Gather business requirements from various legal entities for Dynamics AX implementation
• Participate in Research, Planning, Implementation, and Executing
• Maintain SharePoint site with project documentation such as Meeting Minutes, Project Plan, Schedules, Status Updates, Project Status Blog
• Utilize Visual Studio for tasks and project documents
• Administrator for Customer Source for Microsoft eLearning

Confidential

Sr. IT Systems Business Analyst

Responsibilities:

• Participate as IT Business Analyst and Project Manager for the Accounting and Finance group
• Participate on a multi-year project which includes implementing a new application to replace their mainframe
• Keep meeting documentation such as Meeting Minutes, Project Plan, Calendars, and Status Updates on SharePoint site
• Facilitate Status Updates and Project Team Meetings
• Utilize VersionOne for project documentation, issues, tasks, and requirements
• Create and update project plan with MS Project
• Gather business requirements from Finance and Accounting group for ALFA (CHP) implementation
• Participate in Research & Discovery, Scoping Process, Budgeting, Planning, Executing, and Wrap-Up

Confidential

IT Project Manager

Responsibilities:

• Participate as Project Manager for Data Migration from Oracle R11 to NetSuite for ERP System upgrade project for 30 different countries
• Utilize NetSuite for project documentation, reporting, and assignment of tasks
• Distribute meeting minutes, agendas, project plan, and status reports to Confidential Project Team
• Working with NetSuite (vendor) for duration of project
• Coordinating meetings and scheduling with Confidential Project Team and NetSuite
• Participate as Project Manager for Mainframe Split project
• Facilitate daily Scrum meeting for 10 team members
• Keep meeting documentation such as Meeting Minutes, Project Plan, and Status Updates on SharePoint site
• Facilitate Status Update to Upper Level Management
• Facilitate Project Team Meetings

Confidential

IT Project Manager and Coordinator

Responsibilities:

• Project Management work in Design and Build of $34 million Project to update their ERP systems across the entire company world wide to Oracle R12
• Utilize SharePoint for all project documentation
• Distribute meeting minutes, agendas, project plan, and status reports to project team as well as post in SharePoint site
• Gather metrics for testing phases such as SIT (System Integration Testing)
• Utilize Daptiv project management tool to record all project information as well as assign tasks to project team members
• Worked with 3 different vendors for duration of project
• Coordinated meetings and scheduling with project team and multiple vendors
• Participated in daily Scrum Meetings as facilitator and participant
• Plans team building events by coordinating events working with vendors and venues as well as coming up with ideas on what to plan

Confidential

Sr. IT Project Manager

Responsibilities:

• Manages multiple projects at once while staying on target with deliverables and tasks
• Participates in Research and Discovery, Planning, Executing, and Wrap-Up milestones of the project
• Communicates project objectives with Project Team by reviewing the plan and assigning and scheduling tasks
• Utilize SharePoint for all project documentation
• Distribute meeting minutes, agendas, project plan, and status updates to project team as well as publish in SharePoint site
• Utilizes AtTask project management tool to record all project information as well as assign tasks to project team members and create Gantt charts
• Publishes ‘Go Live’ announcements to project team and business units affected by application or enhancement being released
• Works under strict deadlines
• Understands the sense of urgency and prioritize work accordingly
• Leads vendor negotiations with Contracts, Statement of Work and Addendums
• Negotiates appropriate terms between vendor (technical service providers) and business clients working with legal and vendor contract specialists
• Leads project team members to complete work accurately and on time
• Plans team building events by coordinating events working with vendors and venues as well as coming up with ideas on what to plan
• Participates in the hiring and managing of contractors to work on projects
• Delivered Process Management Desktop (a software application from Black Knight Financial Services which helps manage bankruptcy and foreclosure files for clients to attorneys more efficiently) software application before the suggested timeframe and within budget
• Delivered Suspense Processing automated enhancement from Black Knight Financial Services successfully

Confidential

Sr IT Business Analyst

Responsibilities:

• Gathered business requirements from Business Units for various IT projects to enhance mortgage software applications
• Participated in Research & Discovery, Scoping Process, Budgeting, Planning, Executing, and Wrap-Up
• Developed Lessons Learned documents throughout the project
• Posted all project documentation in Lotus Notes Database
• Worked in an Agile environment utilizing 3 week Sprints
• Led Daily Scrum Meeting for Project Team
• Conducted demos every 3 weeks to business units
• Worked closely with business units and software engineers and developers to stay on target for project deadlines
• Published and distributed meeting minutes, agendas, project plan updates, status updates, and change control updates to business units and IT project team
• Participated in QA and Staging testing phases
• Wrote test cases and went thru test scenarios utilizing tools such as Quality Center
• Conducted Research and Discovery sessions with business units
• Led effective meetings as a facilitator
• Liaison between operations, IT, and business clients

Confidential

IT Business Analyst

Responsibilities:

• Gathered business requirements from Business Units for various IT projects to enhance software applications and create new applications
• Defined business rules
• Acted as liaison between business clients and IT
• Led projects for software development
• Participated in daily Scrum meeting with Project Team
• Provided application support and business analysis for financial applications
• Communicated with clients, business unit, and vendor using project management methodologies
• Worked in the Information Services Department and participate in IS strategy meetings
• Distributed Agendas, Meeting Minutes, Issue Logs, Project Plans, Task Lists, Status Reports
• Negotiated Statement of Work with vendor and business units
• Created Scope Document according to terms of the project
• Understands the needs of the business units and provide effective solutions
• Worked with the business units and vendors to research and resolve problems, identify improvements, implement new functionality, perform maintenance and upgrades, as well as evaluate new products
• Documented processes and procedures for IT
• Expert in software applications such as Microsoft Office 2010 (Outlook, Lync, Word, Excel, MS Project, Visio, Adobe Writer, Access)
• Provided working knowledge of SQL Server

Confidential

Project Manager/Product Manager/Relationship Manager

Responsibilities:

• Formulated and defined process scope and objectives based on both user needs and applicable business systems
• Kept vendor, client, and business unit informed of changes by using project management methodologies
• Managed multiple projects for product enhancement and new product setups
• Participated in monthly meetings at the Senior Management level to present status of projects
• Worked with high profile projects which include Government Information where confidentiality is of the essence
• Kept vendor relationships and cardholder data confidential
• Agendas/Minutes/Issue Logs/Action Plans/Task Lists/Lessons Learned for projects
• Liaison between Operations group and Program Manager (Vendor) and Technical Group
• Setup new programs and participate in program testing and launch
• Defined roles and responsibilities for processes for Government Card and Payroll Card Setups
• Wrote Procedure and Processes for Group
• Effective meeting facilitator
• Managed projects for software application enhancements of a technical nature, acting as liaison between client, vendor, and technical staff
• Automated manual processes such as utilizing existing technologies and applications available
• Created Document Publishing database and uploaded all scanned critical documents which enabled them to be searchable and fulfilled Business Continuity Requirements
• Completed projects to enhance existing Government Debit Card setups

Confidential

Complex Project Coordinator/Project Manager

Responsibilities:

• Responsible for Procedures and Processes/Standards
• Maintained Action Plans/Agendas/Minutes/Issue Logs/Task Lists/Project Plan updates and Lessons Learned
• Maintained Prioritization of Requests for enhancements from clients in the whole bank
• Managed dependencies
• Led project to obtain information from Server Engineers for Procedures and Processes/Standards
• Provided Tracking Metrics and led presentations to Senior Vice President level
• Worked with project management tools to manage milestones and deliverables
• Defined roles and responsibilities for technical documentation coordination support
• Worked with the various teams to get these changes implemented and prioritized correctly
• Resolved an outstanding Audit Issue by producing technical documents needed for the processes, standards, and procedures for Server Engineering Builds
• Facilitated Brain Storm sessions with Server Engineers to improve processes and document them

Assistant Vice President, Business Relationship/Enterprise Service Manager/Project Manager

Confidential

Responsibilities:

• Managed and defined a product strategy and roadmap for Comerica’s collaboration network of products (Lotus Notes, Sametime (Instant Messaging and Web Conferencing), Swing Document Publisher, Alerts, and eStatements)
• Maintained the Records Management project which includes document storage and imaging and workflow processes within the bank to drive efficiency and cost savings
• Planned product execution throughout various product lifecycles
• Developed technical documents and implement governance, policies, standards, procedures, processes, documentation and best practices
• Tracked Metrics and presenting them to Senior Vice President level
• Gathered and prioritized product and customer requirements, defining product vision, and working closely with client and development areas to ensure user satisfaction
• Visited various company sites to train employees in efficient Lotus Notes usage
• Conducted training for Executive Admins
• Acted as “voice of the client” for all telecommunication network products
• Executed beta and pilot programs with early-stage products, samples, and prototypes
• Ensured each product supports overall corporate strategies and goals
• Ensured training and licensing was sufficient for all of the users
• Prepared users for enhancements and launches
• Coordinated internal campaign to increase employee awareness of severe Lotus Notes server space shortages and educate employees in how to reduce their mail file sizes. Resulted in widespread employee acknowledgment and acceptance of the issues and prevention of unexpected server crashes and network downtime
• Collaborated with the appropriated teams to consolidate 59 servers into 48 resulting in license fee cost avoidance
• Communicated server outages, mail file moves, and mail file archives to all employees across the corporation keeping them aware of critical changes in the environment. Effort increased the ability of those impacted to plan contingencies and avoid potential interruptions in vital services
• Communicated tips and tricks through the corporate-wide News Online medium to inform and educate employees in Lotus Notes usage. Effort resulted in an improved Notes experience and reduction in employee phone calls and complaints
• Prepared and administered employee surveys to obtain feedback about Lotus Notes usage. Increased communication and resulted in improvements to the application
• Collaborated with Domino administrators, engineers, and developers to implement server-side archiving to improve email efficiencies.
• Led projects as related to Lotus Notes software enhancements

Confidential

Product Developer

Responsibilities:

• Tested, developed, and implemented new Treasury Management software products
• Maintained and continuously improved existing Treasury Management software products (Cash Management software, Lockbox, Positive Pay, CheckVision)
• Wrote and revised technical procedural documents to accompany software products
• Built Cash Position application spreadsheets for customers
• Wrote Release Notes
• Resolved conflicts with vendor software issues
• Provided expert level SQL Database experience
• Trained customers to configure their payroll files for transfer using File Transfer Protocol (FTP) thus allowing a smoother movement of files from their company to the bank

Confidential

Technology Manager

Responsibilities:

• Administered a Novell Network for 100+ people and maintaining system responsiveness
• Installed Treasury Management software products
• Trained customers in efficient software usage and administration
• Wrote and revised technical procedural documents and technical manuals for the department.
• Worked with Treasury Management area and vendors to research and resolve problems, identified improvements, implemented new functionality, performed maintenance and upgrades, as well as evaluated new products and/or applications
• Provided Tier 3 support and maintenance for banking applications
• Visited external customers to install software and assisting with sales calls to answer technical questions
• Provided SQL Database experience
• Traveled with Treasury Management salespeople on sales calls as a technical advisor to answer specific customer questions regarding our software products. Resulted in time efficiency gains and increased customer trust by resolving issues immediately as opposed to hours later.

Confidential

Lead/Supervisor

Responsibilities:

• Represented Comerica / Manufacturers Bank in the processing of commercial loans and related products to business customers and prospects
• Successfully developed and implemented a new process for rating employee performance in loan processing resulting in improved employee morale and productivity.
• Cultivated a qualified profitable business relationship for Comerica / Manufacturers Bank
• Acted as a resource in all aspects of loan processing, including working closely with loan officers and customers to insure information accuracy
• Developed and maintained a working knowledge of commercial loans and services
• Monitored periodic activity and providing status reports for management
• Supervised a staff of 8 loan processors to input and verify loan information
• Conducted performance reviews for staff