PROFESSIONAL SUMMARY:

• An experienced Project Management Professional with over 14 years of IT work experience, with an emphasis in quality assurance and process analysis, development, and improvement.
• A highly motivated individual with strong effective oral and written communication skills.
• A self - starter who can work with minimum supervision and collaborate well with a team. Has an extensive background in QA, excellent interpersonal abilities, and is able to interface with all levels of management, peers, and customers.
• Professional Scrum Master (PSM) certified.
• ITIL v3 certified and currently pursuing a Lean Six Sigma Green Belt.

TECHNICAL SKILLS:

Operating Systems: Windows, iOS

Applications: MS Access, Project, Visio, InfoPath, MS Visual SourceSafe; Lotus Notes, SharePoint, TFS

Graphics Applications: Adobe Creative Cloud Suite, PageMaker, Freehand

Databases & Tools: MS Access, SQL, Oracle, Lotus Notes, SharePoint, Rational, MediaWiki, Toad

Server Monitoring: ZEKE/ZEBB, Symantec NetBackup

IT Service Management Suite: BMC Remedy, Rational (RTC), HP Application Lifecycle Management - Quality Center, ServiceNow

Project Management Planning: Agile, Scrum, PMI Methodology, Gantt Charts, Critical Path Mapping, PERT Charts, SDLC.

WORK EXPERIENCE:

Confidential, Albany, NY

Systems Engineering Project Manager

• Managed a large-scale Production Data Center migration for the New York State of Health (NYSoH) Project, with a high rate of success.
• Currently assisting with the buildout of a Disaster Recovery site to provide seamless Production backup and transfer capability in the event of a major outage.
• Coordinating Technical Validation, SIT and UAT testing efforts for newly built systems.
• Focused on building and maintaining successful relationships within the cross-functional areas of the organization to promote a stronger level of communication and efficiency.
• Assisting with the implementation of Incident and Problem Management within the organization.

Confidential, Albany, NY

IT Strategic Project Manager

• Managed large-scale, enterprise-wide corporate and IT implementation Projects for new Medicare and Medicaid Programs, with budgets in excess of $1m.
• Worked closely with Account Managers and focused on Business Relationship Management to ensure both business value and customer satisfaction.
• Strongly focused on building and maintaining successful relationships both internally and externally, with IT and Business Teams.
• Active participant and contributor in the transition from traditional waterfall project management to Agile/Scrum.

Confidential, Albany, NY

Senior Project Manager

• Provided Project Management services for .Net Application upgrade for the CAIRS application.
• Responsible for development of test plans for use by the development team as well as testing application changes, such as QA, performance and stress testing.
• Supervises a staff of programmers, including mentoring and delegating assignments.
• Holds twice weekly scrum meetings
• Manages the collection, analyses and documentation, and redesign of clients’ business processes and requirements.
• Responsible for SharePoint administration.

Confidential, Rensselaer, NY

Quality Assurance Analyst

• Provided QA Analysis for New York State of Health contract
• Responsible for SharePoint administration.
• Developed process improvement policies, techniques, and services.
• Managed the collection, analyses and documentation, and redesign of clients’ business processes and requirements.

Confidential, Troy, NY

IT Project Lead

• Responsible for projects including quality control of IT SOX (Sarbanes-Oxley) audit controls and coordination of training programs. Also responsible for special projects as directed by management and performing project management as required.
• Assisted in the development of project plans and contributed to planning and control, testing, debugging and integration of accepted technological solutions. Managed completion of task priorities and communicated status to clients and management. Participated in the ongoing maintenance, support and integration of developed applications.
• Responded to requests from internal and external clients and investigated and solved problems with technological systems, programs, and business systems processes.

Confidential, Latham, NY

Project Manager

• Responsible for managing projects from start to close, including scheduling, coordination of resources, project change control, status reporting, invoicing, and streamlining workflow processes to execute projects efficiently and accurately, while maintaining cost-effectiveness.
• Routinely visited worldwide client sites for project kickoff, software design, status, and closeout meetings.
• Technical knowledge utilized includes MS Project (for project management and workflow analysis), MS Access, SQL and Oracle database management and querying, data migration, software configuration and rule writing, interface functional and technical specification writing, and extensive product knowledge.
• Personally responsible for research and establishment of the company’s first international branch location in Paris, France.
• In this role, I was heavily involved in User Acceptance Testing (UAT), Software Application Training, and Software Quality Assurance Management (QA).

Confidential, Clifton Park, NY

Project Manager

• Responsible for managing projects from start to close, including scheduling, coordination of resources, warehouse inventory control, technician support, specification writing, data and metrics reporting, billing, and streamlining workflow and processes to execute projects efficiently and accurately, while maintaining cost-effectiveness.
• Utilized MS Project to manage projects and performed workflow analysis.
• Routinely met with clients and customers to discuss project kickoffs, pilots, mid-project statuses, project closeouts and data presentation, and maintaining client relations.
• Coordinated/managed COTS hardware installations both remotely and on customer sites, and managed project workflow of these hardware rollouts.
• Personally created and implemented processes for use of new data-capturing device.
• In this role, I was heavily involved in Business Process Reengineering (BPR).

Confidential, Buffalo, NY

Customer Service Representative

• Managed inbound calls for the largest coordinator of home entertainment and satellite installations throughout North America. Coordinated projects for boosting efficiency and time management of the installations, while maintaining customer and client relationships.
• Promoted to supervisor, managing and monitoring employee efficiency, as well as suggesting areas for improvement.
• In this role, I was heavily involved in Business Process Reengineering (BPR).

Confidential, Buffalo, NY

Technical Support Specialist

• Provided technical support and troubleshooting for Sony products.
• Registered products on behalf of the customers into the corporate database.
• Issued and followed up on repairs for defective products.