SUMMARY:

• IT professional with 12 years of progressive roles in nation’s leading industries.
• Pragmatic professional with exceptional record of delivering effective, high performance technology solutions to meet challenging business demands.
• Successfully partner with competitors and maintained relationships with industry experts.
• Designed, created and implemented eLearning and blended - learning deliverables per adult learning methodology by applying ADDIE Model.

TECHNICAL SKILLS:

• Content Management System (CMS)
• Digital Measures (Data Management Higher Ed)
• PeopleSoft (Oracle) campus solutions
• JIRA Dashboard
• Learning Management System (SAP SuccessFactors)
• SCORM course packages (Database)
• Software Confidential Life Cycle (SDLC)
• HTML coding intermediate level
• Business Intelligence Portal (BIP)
• SPSS (Statistical Package for the Social Science)
• Enterprise Resource Planning (SAP)
• Customer Resource Management (CRM)
• SharePoint Admin
• Teamsite CMS Admin
• Photoshop, Illustrator, InDesign, Visio, Project, Articulate & Captivate, StoryLine, Dream weaver
• Salesforce Administration
• Adobe Experience Manager (AEM & CQ)
• Oracle database

PROFESSIONAL EXPERIENCE:

Confidential,TX

Lead IT- Project Manager

Responsibilities:

• Maintained information gathering based on marketing and business need
• Working closely with Epsilon team to analye ongoing projects
• Managed business intelligence portal to create customized reports to facilitate leadership
• Prepared benchmarking QA implementation information with business insights
• Managed SDLC for process improvements and workflow visibility
• Serving as a lead for software application support (JIRA, LMS SuccessFactor, SharePoint, CRM)
• Implemented eLearning and blended-learning deliverables tools and functions for JIRA dashboard
• Working with Confidential offshore teams to better serve the business need
• Aligning Procurement and IT systems to update vendor management database
• Managing QuickBase Oracle database to project forecasts for accuracy

Confidential,TX

Content Implementation Manager

Responsibilities:

• Adobe Experience Manager (AEM & CQ) leading digital experience management
• Migrating TeamSite assets and content for new products (iPhone)
• Marketing New Products to build (iPhone and accessories) brand awareness
• Digital Lab Experience by replacing images across the web, mobile and apps
• Played a key role as a SharePoint Admin by supporting database for clients
• Managing JIRA dashboard and workflow process with SLA regulations
• Designed standard operating procedures (SOPs) for current and new initiatives
• Maintained assets in content management system (CMS) for digital imaging
• Developed Team Site content and implementation tracking in CMS by following workflows

Confidential,TX

Training and Confidential Manager

• Developed training material for Confidential agents, staff and new hires
• Strategically moved concepts through formal business approvals by involving all levels of management
• Gather data from multiple sources to understand financial forecasting and modelling
• Maintained LMS database for course management for ongoing business needs
• Applied competency based education model for Confidential and national clients
• Promoted ADDIE Model for national and Confidential agents training initiatives
• Maintained compliance training initiatives for national and Confidential agents
• Align SCORM course packages content per client’s request for US and Confidential agents
• Successfully navigating complex project life cycles by applying agile methodology

Confidential,TX

Business Analyst

• Data analytics reporting, information gathering and translates into system functions
• Conducted workshops, presentations, design validation and technical decisions
• Maintained reports, forms, interfaces, conversions, initiatives for BI dashboards
• Created reporting definitions and ongoing coding for SQL queries for end-user needs
• Managed dashboard and reporting data analytics to support client’s need
• Led planning meetings, mentor training and test inspections throughout project life cycle
• Budgeting and strengthening broad based business leadership relationship for clients
• Proposed strategic planning and implementation to develop long-term strategies
• Excellent skills in translating complex ideas into sound solution oriented processes.
• Designed standard operating procedures (SOPs) from an idea to solid documentation
• Cut project management staff turnover by 10% while improving project profitability 7%

Confidential,TX

Educational Consultant

• Supporting technology lab for K-12 to update instructional modules
• Managed K-12 courses as an Instructional Support specialist for various subjects
• Academic coaching for high school seniors by using online training modules
• Managed LMS database to align with K-12 graduation standards via PAAS
• Applying ADDIE Model for learners and collecting feedback for future improvements
• Technical expertise to maintain LMS application (Blackboard, Canvas & Moodle)
• Coaching learners to understand online learning delivery modules
• Online training and Confidential initiatives for new users (students, staff and new hires)
• SharePoint Admin to maintain school tracking system for K-12 students

Confidential,MN

Project Coordinator

• Dedicated coordinator of data visualization, mining, collection, gathering and reporting for 4,000 + faculty who helped 56,000 registered learners in multiple disciplines
• Managed day-to-day business operations per standard operating procedures (SOPs)
• Managed storyboards, benchmarking, testing scripts, execution and QA implementation
• Analyzed End of Quarterly Evaluation data to identify areas of opportunity
• Developed user training materials process for enhanced user end experience
• Provided Enterprise Resource Planning (ERP) support for system implementation
• Worked in improved ERP built-in tools functionality to enhance user experience
• Document management system (DMS) in Digital Measures
• Streamlined PeopleSoft ERP built-in tools for portal functionality
• Managed LMS platform for Confidential clients to promote new products

Confidential,MN

Instructional Support Associate

• Coordinated instructional technology updates by applying ADDIE Model
• Created scenario-based training with eLearning management to identify critical scenarios
• Authoring, managing and administrating course Confidential cycle in Adobe Experience Manager
• Delivered training modules to improve faculty leadership training materials
• Prepared qualitative and quantitative reports for leadership for planning and effectiveness
• Collected and reported assessment data to improve the in-role training material
• Developed online instructor-led training materials for web based training
• Managed new learning content by providing self-directed tutorials and job aides
• Developed e-learning portal guides, internal websites and visual aid presentations
• Consistently maintained SCORM course packages for school based requirements

Confidential,MN

Course Analytics Reporter

• Maintained information gathering and quarterly analysis for ongoing projects
• Analysed raw data from Business Intelligence Portal (BIP) and created customized reports
• Provided analytical reporting as a Course Analytics Reporter for leadership management
• Streamlined PeopleSoft data to provide accurate reports per daily inquiries
• Secured content management system (CMS) that allowed design flexibility for data analyses
• Served as a first-line business support by documenting CRM tickets regarding user issues
• Established procedures in compliance training with FERPA regulations
• Managed client facing PeopleSoft Oracle database SAAS