SUMMARY:

• Excellence in Agile/Scrum/LeanBan.
• Manager of information systems with twenty - four years experience accelerating performance by aligning business requirements with innovative, benefits-driven solutions.

PROFESSIONAL EXPERIENCE:

Scrum Master

Confidential, Jersey City, NJ

• Spearheaded adoption of emergent Agile techniques (mobbing, BDD) that elevated teams to high performing status.
• Drove "outcome over output" mindset, resulting in decreased cycle time and increased tempo release of high business value code into production, increasing delivery of shippable product by 83% over seven sprints.
• Critical success factors: “team room” co-location; calibrated information radiators; fostering self-organization; encouraging team play/morale; “pulling work” (slight undercommit velocity, define stretch stories); emphasis on sprint goal maintained focus on key deliverables; disciplined meeting management; encourage innovation and incremental practice improvement (kaizen); “Definition of Ready”, “Definition of Done” and “Team Agreement” as living documents, authored and incremented by the team; effective backlog refinement with skilled and committed Product Owner; fostering cross-functional team through pair programming and guilding.

Scrum Master/Coach (Agile)

Confidential, Rocky Hill, CT

• Incubated and delivered pilot installation of Hadoop/MapR “big data”, instantiating capabilities including; high velocity intake of structured and unstructured data; DQ and governance; data enrichment; batch and NRT provisioning. Executed follow on projects to intake SOT repository data, delivering on platform ROI projections.
• Authored and delivered ePMO training program for Agile/scrum project management, defining and promulgating best practices to ensure consistent and successful project/program delivery.
• Initiated medical data reporting program that bootstrapped reporting system upgrade (MicroStrategy 9.2.1) - via effective stakeholder management, converted a purely technical upgrade into a needs-driven solution platform.
• Managed project to create data warehouse housing medical insurance normative data, transforming a time-consuming and expensive manual process to an automated one using ETL to create benchmark data.
• Collaborated with stakeholders from Business, Compliance and Legal to create de-identified sales database, enabling access to PHI and PII for offshore testing resources, reducing testing costs by a factor of three.

Program Manager/Senior Project Manager

Confidential Hartford, CT

• Managed implementation of Ab Initio Metadata Hub product, consolidated physical, logical and metadata labels and terms to single repository, resulting transparency of data assets across enterprise for business benefit.
• Instituted metadata governance process to ensure items added to the metadata repository be accurate, rationalized, consistent and maintainable.
• Successfully managed matrixed and geographically-dispersed teams to achieve program objectives ahead of schedule and under budget.
• Leveraged lessons learned to effect change in migration methodology and resourcing model; resulted in elimination of production defect leakage, achieving strategic BI savings.

Program Manager/Senior Project Manager

Confidential Windsor, CT

• Managed award-winning implementation of project to replace antiquated trading and pricing system, decreasing cycle time and increasing workforce productivity.
• Planned and executed upgrade to 1990’s-era workflow and imaging platform: hardware, software and downstream applications; achieved version currency, addressed persistent operational support challenges.
• Effected upgrade of scanning and indexing client for key document control areas, increasing coding accuracy.
• Completed project to achieve efficiencies identified in Business Process Improvement (BPI) programs, exceeding ROI projects by 35%
• Spearheaded risk management and “lessons learned” programs for PMO, emphasizing consistent and effective “critical controls” methodology
• Member of Hartford Retail Extended Leadership Team; Project Management Capabilities Team

Program Lead

Confidential, Groton, CT

• Conducted business process discovery and needs analysis with key business unit stakeholders, matched to existing and emergent technologies; produced technology roadmap to achieve ROI/payback relating to M&A activities.
• Authored operations model for target architecture, decreasing time-in-queue for incidents by 11%
• Developed plan for performance and capacity management for target architecture; defined toolsets, standard operating procedures, work instructions, and checklists. This allowed for more efficient use of computer resources and fewer performance-related trouble tickets.
• Authored project plan for disciplines such as target services architecture, services migration, and target operations.
• Managed activities of over seventy individuals in capacity as program lead for Application Hosting Services.

Director

Confidential, Norwich, CT

• Organizational: instituted a task-based operational model in which all "business as usual" tasks were mapped to specific primary and secondary assignees - ensured consistent delivery against SLA.
• Operational: championed a rigorous change control/change management infrastructure, leading to 90% fewer change-related system down events
• Security: initiated and managed security audits. Conducted point and system-wide security remediation, instituted program of periodic security review, reducing risk for internal and external system compromise.
• Monitoring: instituted real-time monitoring in all sites: hardware monitoring; out of band monitoring and remote management; services-based monitoring, network bandwidth and configuration monitoring; internet and proxy log processing; application monitoring. This increased system uptime by 7%.

Chief Technology Officer

Confidential Princeton, NJ

• Responsible for evaluation and recommendation of new technologies.
• Programmed and executed training and certification of engineers.
• Developed incentive system/compensation plan for engineering staff.
• Coordinated and participated in sales calls, helping to close more than $5MM in new business.
• Executed enterprise planning sessions. Designed system architecture for Windows 2000.

Technical Support Analyst

Confidential, New York, NY

• Responsibilities included: installation, configuration, support and troubleshooting of desktop and server applications.
• Processed incoming problem calls associated with hardware and software.
• Analysis and field repair of desktop systems.