SUMMARY:

• PMP Certified and Certified ScrumMaster
• Certified LeSS Practitioner
• Project Manager with Waterfall and Agile methodology experience
• Scrum Coach and Agile Trainer
• Agile Community Leader
• Six Sigma Green Belt Certified
• ITIL Foundation in IT Service Management Certified
• Managed cross functional and diverse project teams
• Managed development teams
• Managed projects using PMI (PMBOK) methodology
• Experience managing various stakeholders
• Strong customer focused deliverables
• Proven ability to continuously improve organizational processes and procedures
• Track record of leadership, project planning and delivery for IT and various projects
• Ability to empower and coach projects to produce successful results
• Conflict management, budget and vendor management
• System design and deployment, strategic planning, leadership and coaching
• Strong written and verbal communications skills
• ScrumMaster using Scrum and Agile Methodologies
• Experience with System Development Methodologies (SDLC and SCRUM)
• Clarify sprint objectives with the product owner and scrum development team
• Telecommunications technologies & standards (WAN/LAN, Internet routing, OSI and load balancing)
• Industry standards, models, and best practices (ISO 9000, IEEE, CMMI, IETF, ITIL, SCRUM, DMAIC)
• Strong Microsoft Office Skills 2007 - 201 3 (Word, Excel, PowerPoint, Visio)
• Windows 2003 and 2008 deployment and migration
• Microsoft Project 2007-201 0
• Microsoft S harePoint 2007-201 0
• System integration using RAD and ITIL methodologies
• Six Sigma quality control using DMIAC methodology

TECHNICAL SKILLS:

Operating Systems: Windows 7, OS X Maverick, OS X Yosemite, Beta tester for OS X Yosemite

Networking: Windows Server 2003- 200 8, Active Directory, Novell, UNIX, JavaScript, JIRA

Hardware: Apple, Compaq, Dell, HP, IBM, Toshiba

Databases: Oracle, PeopleSoft, MS Access

Software: Mac ( Pages, Keynote, Numbers ), Microsoft Office Suite 2007-201 6, Microsoft Visio 2007-201 0, Microsoft Project 2007-201 0, Microsoft S harepoint 2007-201 0, Adobe Creative Suite 6 Design Premium

PROFESSIONAL EXPERIENCE:

ScrumMaster

Confidential, Tualatin, OR

Responsibilities:

• Conducted Sprint Daily Standup meetings, Sprint Planning meetings, Sprint Retrospective meetings, Sprint Backlog Refinement and Sprint Review meetings
• Created Weekly Executive Status Reports for three Scrum teams for the Vice-President s, upper management and the Scrum of Scrums
• Created Sprint Summary Reports for three Scrum teams for the Vice-President s
• Created weekly status reports for my scrum team s for the Scrum of Scrums
• Train ed incoming team members to the Agile and Scrum methodology
• Coach ed Scrum methodology and principles to Product Owners and Development Team members
• Created an Agile community at the company to promote Agile and Scrum methodology
• Removed organizational impediments for scrum team to complete sprints
• Delivered and refined the scope of programs as defined by the business requirements. Helped in planning work breakdown structures and project milestones
• Developed and executed comprehensive project plans, complete with dependencies and milestones based on backlog, story points and velocity to establish targets
• Created and implemented a project communications plan which includes key stakeholders and defines project roles, areas of responsibility and communication requirements
• Created and implemented a risk management plan
• Identified project related risks and triggers; establish risk thresholds and contingency plans
• Using the project plan, refined estimates to create baseline resource plan. Worked in partnership with project team to maximize the utilization of team resources
• Facilitated the development and implementation of key goals, objectives, and success criteria for the program with key stakeholders and core team
• Worked with resource leadership to obtain and assign resources to the project plan
• Identified, documented and managed all major plan changes in scope, approach, and date delivery.
• Obtain ed approvals required by change management process and update relevant project documentation and estimates as appropriate
• Worked with core team and key field resources to develop a deployment plan including the deployment schedule, strategies and tools to support the successful release of programs to operations
• Coordinate d all phases of project development and deployment
• Collaborate d with Requirements Analysis team to review defined project goals and deliverables that support business objectives
• Facilitated project meetings and conference calls as defined in the project communications plan to accomplish project objectives
• Facilitated meeting types include kickoff meetings, sprint planning sessions, stand ups, sync ups, project status meetings among others
• Documented meeting minutes, decisions, next steps and lessons learned
• Manage d ongoing production support and systems enhancements including prioritization, scoping, planning, and delivery activities as needed
• Coordinate d post deployment support, training and documentation as needed to ensure successful transition to the production environment
• Monitored project schedules and team performance to ensure the timely completion of projects and compliance with established quality objectives
• Provided oversight of projects and communicate project status per the approved communications pla n
• Communicate d updates, progress to milestones and issues to all stakeholders
• Identified and managed proposed changes to program parameters and ensure appropriate processes and communications are followed
• Tracked and managed the project schedule and upstream and downstream dependencies.
• Analyzed the actual performance against the plan and make adjustments consistent with plan objectives
• Ensure d milestones are accomplished and ensure overall committed timelines are met.
• Monitored risks and project issues. Escalated issues early to Business Owner and management team to determine when to engage senior leadership
• Owned/managed the SDLC from project inception through release to operations (including all related functions such as Quality Assurance testing, documentation and training)
• Established and maintained strong relationships with business operations, technical operations, engineering, finance, and other functional areas
• Established and maintained strong relationships with BHN partners and vendors of services.
• Collaborate d with various teams to scope projects and estimate resources needed to achieve project objectives
• Understood business processes, product requirements and overall enterprise impacts the project may have on the existing system infrastructure
• Developed and maintained a thorough understanding of business processes within the assigned area
• Identif ied, confirm ed, and obtained participation from required cross-functional teams
• Worked with the other team members and Strategic Business Initiatives to do this effectively
• Worked with leadership and core team members to help identify and assist in making program tradeoffs to balance scope, time, and costs

Project Manager

Confidential, Redondo Beach, CA

Responsibilities:

• Developed project charter and gain formal approval of the charter
• Developed project management plans for all knowledge areas
• Network and infrastructure project for Healing and Hope 4 Homeless
• Managed Scrum team of 7-10 people
• Conducted daily standup meetings
• Conducted sprint planning meetings with Scrum team and Product Owner
• Conducted sprint review meetings
• Conducted backlog refinement meetings
• Conducted sprint retrospectives for lessons learned and continuous improvements
• Removed organizational impediments for scrum team to complete sprints
• Facilitator between product owner and development teams to assure sprint success
• Managed the project according to the project management plans
• Mange project using company existing processes, procedures and historical information for planning, estimating and monitoring and controlling the project
• Managed project using progressive elaboration and lessons learned to continuously improve projects processes and procedures
• Monitor and Control project using Microsoft Project for tracking project status and to show status to upper management
• Managed project using project constraints to control scope, cost, time, schedule,
• Manage project risk by continually monitoring factors that increase project risk and having stakeholders identify risk
• Managed over 45 internal and external stakeholders
• Managed stakeholders expectation by continually communicating with stakeholders
• Saved company 35% in production costs by streamlining inventory tracking process
• Increased profits by 40% over two years period by creating online sales process
• Measure project work against the project management plan and making adjustments for future variance
• Continually monitor project scope to help eliminate project scope creep
• Evaluate the impact, identify options, to get project change request formally approved and customer buy-in of change request to assure customer satisfaction
• Formally closed out projects, updated lessons learned and gain customer sign-off of project deliverables

Project Manager

Confidential, Gardena, CA

Responsibilities:

• Managed Student Resource Center and Classroom Renovation projects
• Managed IT deployment projects Student Resource Center and Smart Classrooms
• Managed IT projects for the University of Phoenix campuses
• Planned and managed projects for the Long Beach, Gardena and Culver City campuses
• Managed systems integration of PeopleSoft and Oracle deployment projects
• Managed IT and Telecom projects using waterfall methodology
• Managed stakeholders and stakeholders expectation
• Sharepoint was used to show workflow progress to avoid duplication of completed tasks
• Managed project constraints to successful bring project within scope, budget, and schedule
• Ensured quality and customer satisfaction by communicating with stakeholders
• Managed project risk, scope, time, quality, cost, resources and customer satisfaction
• Managed project team by creating work breakdown structure and getting team buy-in
• Managed co-located and virtual project teams
• Managed multi-teams working on different projects
• Integrated VoIP telecommunication projects using Cisco and Avaya technologies
• Integrated Cisco routers in cloud based storage and wireless technologies
• Managed NICE telephone recording service
• Planned and managed wireless deployment and remote access VPN projects
• Managed Windows 7 and Office 2007 and 2010 deployment projects across the enterprise
• Managed virtual project teams
• Planned and coordinated and controlled cross-functional projects
• Planned and managed integration projects for PC and Mac platforms
• Managed and coordinated campus systems integration projects
• Provided technical support for projects post-mortem