Qualifications

• Superior Information Technology/Systems (IT/IS) knowledge: MCSE, MCSA, MCP. Over twenty years experience in designing, programming, and implementing computer systems for business, education, and health care activities.
• Forward focused and specializing in Vision Development and Strategic Planning: A clear vision and a strategic IT/IS plan are critical prerequisites for successful implementations. With an established vision, strong emphasis is placed on Team Building and Staff Motivation.
• Solid business background and an experienced supervisor: Very hands on and very team focused. Considerable experience in project management, staff supervision, operations, and facility implementations. Varied management responsibilities including; Directorship of IT/IS Departments, Manager of Operations for IT Consultancy, Directorship of Social Services Function in a Social Service Agency, Proprietorship of a Computer/Accounting Consultation Business, and Management of International Trade and Counter trade Negotiations/Commerce.
• Extensive network knowledge and experience. Accomplished in system analysis and design. Specialize in High Availability/Contingency planning, Virtual Servers, Terminal Service (Citrix) environments, and rely heavily upon Group Policies and Active Directory Structures.
• Solid knowledge and experience in audit, certification, and provision standards. I have successfully planed, prepared, and passed state and federal certification audits (CARF, JCAHO).
• Rigorous focus on cost control and ROI (return on investment).
• Skilled Communicator: Excellent interpersonal and diplomatic skills. Solid in documentation and written communications. Frequent speaker at seminars and workshops.

Work Experience

Sept 2008 – Present: Confidential,Manager of Operations

• Oversee and manage over 200 client organization’s IT operations.
• Provide hands on Design/Architecture/Project Management and implementation.
• Hired as Design Engineer and was promoted to Manager of Operations approximately 1 year after hire. Assumed responsibility for the management of the entire consultancy. . In 2010, year of economic chaos was able to achieve 37% growth in total sales, 24% growth in Net Income.

• Redesigned workflows/helpdesk/accounting procedures. Redesigned in house billing system by utilizing SQL 2008 technologies (Sql / VB). Implemented Autotask (nationally recognized IT support system – (CRM/Helpdesk/Tracking and Ticketing).
• Management of 9 IT professionals and administrative staff.
• Specialize in System Analysis and Design. Provide network design, project management, and implementation services to client organizations. Provided Engineering / Administrator services to client organization.

2004 – June 27, 2008: Confidential,Director of Information Systems/Information Technology.

• Managed a department of 2 IT professionals.
• Member of Directorship board and Strategic Planning committee.
• Assured HIPAA compliance for all IT activities.
• Redesigned and rebuilt current server structure and WAN for higher functionality, lower maintenance requirements, and made all components redundant (Load balanced and clustered). Rebuilt (resized and moved) SQL server hardware to optimize services.
• Project managed the opening of a new headquarters facility. IT/IS services were fully functions 2 weeks prior to the occupancy. Expanded from 60 to 225 workstations during HQ move, putting a workstation on each clinician’s desk. At present 325 workstations. 11 Sites.
• Implemented a Terminal Server/Thin Client environment and allowed for Telecommuting (work from home). Implemented SoftGrid.
• Developed an enterprise monitoring/notification system to warn of any issues with servers, sites, and network.
• Converted existing MS Access database system to MS SQL backend for improved performance and reliability (approximately 30 databases). Currently in the process of re-writing all of the front end databases into a single, comprehensive application (MS Access ADP and MS VB). Project management, life cycle management, training, module testing, and rollout.
• Implemented MS SQL Reporting services (Business Intelligence) to create a centralized/enterprise reporting system.
• Implemented an abundance of scripts (T-SQL, SQL Server, & VB), triggered, and scheduled for data processing, transformation, cleaning, and loading. Automated clinical billing for HIPAA 837, 835.
• Implemented Cardiff Teleform high speed scanning, and Workflow.com / Hyland paperless clinical charting (EMR).
• Developed internal intrAnet for information sharing, collaboration, library etc.

2002 - 2004: Beech Brook – Director of Information Systems/Information Technology.

• Managed a department of 6 IT professionals. Assured HIPAA compliance for all IT activities.
• Designed and implemented a complete systems hardware renovation, moving 90% of all agency users to a Citrix / Terminal Service environment. Replaced majority of all servers and reconstructed WAN.
• Successfully implemented a new clinical information system/billing system that the agency had recently purchased (Psych Consult – Askesis Development Group). ETL from legacy system, Data Structure building, Business workflow analysis and subsequent software logic, billing matrix/logic, project management, raining and rollout with clinicians.
• Developed custom dbase applications (MS SQL , MS Access, VB) for facilities/operations management, Helpdesk, Time management.
• Implemented an internal intranet system as a centralized data repository and data distribution system.
• Implemented new data technologies including; direct clinician entry, and work from home - telecommute technologies.

1999 - 2002: Berea Children’s Home and Family Services– Assistant Director of Information Services.

• Managed a department of 6 IT professionals.
• Implemented a new clinical information system/billing system that the agency had recently purchased (DEFRAN). (Project management, ETL from legacy system, build system structure, workflow, billing logic, training, rollout with clinicians etc.)
• Successfully negotiated a Zero ($0) cost customized redesign of the DEFRAN clinical information system, by working closely with the software developers and the company president.
• Implemented new data entry technologies including; direct clinician entry, high speed bubble scanning, and work from home - telecommute technologies.
• Implemented a decision support Intranet for the automatic processing and distribution of reports and data analysis.
• Currently in the design phase of a new business intelligence distribution project.

1998 - 1999: Jewish Family Services Association – MIS administrator.

• Configured and began implementation of Clinical/Billing information system (ECHO).
• Managed all aspects of agency information systems.
• Provided all network administration, all help desk activities, all training, all database management and reporting.
• Sole support for 250 users at a 3 node WAN.

1994 - 1998: Cuyahoga County Community Mental Health Board, Cleveland Ohio. Project Manager:

• CCCMHB System Design Work group, MIS Oversight Work group, Member of the ODMH MACSIS development team, Project Manager for the newly implemented Centralized Crisis and Enrollment services, Project Manager/ Liaison with all Physical Health HMOs.
• Manager of Auditing: Direct oversight responsibility for all CCCMHB contract provider agencies. Designed and implemented a comprehensive monitoring process for agencies\' clinical and fiscal activities. Provided detailed oral and written correspondence to state and local governing bodies. Developed a systematic auditing and evaluation process (and subsequent software), which includes data collection methodologies, accountability measurement tools, and relevant data reporting procedures.
• Designed and implemented a management decision support system (series of interactive databases) for newly installed LAN. Participated in the implementation of the LAN. Directly taught formal computer education courses for CCCMHB staff.

1993 - 1994 Epilepsy Foundation of Northeast Ohio, Cleveland Ohio. Director of Social Services.

• Managed a social service department of 7 clinicians.
• Responsible for the development, management, and clinical supervision of the Social Service, Mental Health, & Family Programs.
• Designed and implemented the computerization of clinical record keeping and reporting systems. Part of United Way Speakers’ Bureau.

1992 - 1993 Center for Human Services, Cleveland Ohio. Psychiatric Counselor, Case Manager, & Media Therapist.
Alcohol and Drug Dependency Services of Medina, Contract consultant.

1990 - 1992 Glenbeigh Health Services, Puritas Rd. Cleveland Ohio. Case manager Adult Unit, Adolescent Unit & Family

1984 - 1987: Westinghouse Electric Corporation, Westinghouse Trading Co.

• Responsibilities; International negotiations, purchases, sales, trade, counter trade, finance, logistics, and freight. Extensive travel. Extensive business negociations.
• Responsible for $2.85 million in purchases/sales (1986), $9 million (1987). Achieved 28% growth in sales (1986), Estimated growth of 315% when resigned (1987).
• Business Units: Defense Business Unit (8 co\'s), Nuclear Energy Industries, Materials Business Unit (5 co\'s ), & (W) Furniture Systems (2 co\'s).
• Designed and coordinated accounting modules on main frame (Wang) computer system. Designed and maintained computerized vendor quality programs. Developed applications for financial reporting and accounting dept.

Masters of Arts in Counseling (3.9).

Bachelor of Science. Majors in both Marketing