SUMMARY:

• Experience in providing project management services in PMO team across multiple projects in a dynamic and challenging environment that includes implementing business requirements and processes, implementing and supporting processes, planning new releases and projects within an Agile Environment.
• Experience in creating project plan, resource plan and execute on a daily/weekly basis.
• Work with the project teams on BRD’s (Business Requirement Document) and FSD (Functional Specification Document) on implementing the requirements.
• Experience managing large project teams in dynamic and challenging environment to ensure successful and smooth delivery of projects on time, on budget and with expected level of quality and functionality.
• Responsible for all phases of development and implementation process including: requirements analysis, ROI analysis, design, development, testing, rollout and support.
• Develop and manage project plans including risk analysis and mitigation plans.
• Problem Solving Project Management Using IPECC (Initiate, Plan, Execute, Control and Closure) Techniques Written and Interpersonal Communications Training.
• Participate in negotiations and management of all aspects of projects and strategies related to vendor engagement and management.
• Experience working with global project stakeholder team and communicate effectively with all levels of management.
• Experience working closely with multiple teams that involve IT development, quality assurance, product management, technical support and other business to define, drive and execute support strategy for project release.
• Business strategist, plan and manage multimillion - dollar projects aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains.
• Excellent communicator, leverage technical, business and financial acumen to communicate effectively with client executives and their respective teams.
• Software Experience: Use of Microsoft Project, Microsoft Visio, MS Office, Microsoft Share point, Google share drive, Visual Studio, Remedy, Propel, JIRA ticket system, Crystal Reports, Project Management tools (Daptive and Innotas), PM Central, HP Project and Portfolio Management (Scout), Numera Foot Prints, network architecture, JDEdwards, Avaya Technology, IVR, Screen pop, Hardware design and technical support.

TECHNICAL SKILLS:

PROJECT MANAGEMENT: Broad based experience building, moving and integrating IT infrastructure (Database, Networking, Hosting, Storage, Cloud ) managing the implementation of large (over $50 million) IT infrastructure projects that includes domestic and international project teams. Well versed in ITIL, SDLC, IPECC, Waterfall and Agile project management methodologies implementing PMBOK principles.

IT PROJECT LIFECYCLE: Requirements Analysis, ROI Analysis and Project Scheduling Testing/QA/Rollout/Support.

RELEASE MANAGEMENT: Experience at a large technology vendor (Cisco).

VALUE-ADDED LEADERSHIP: Cross-Functional Supervision, Team Building and Mentoring, Client Relations and Presentations, Business and IT Planning, Vendor Management.

PROFESSIONAL EXPERIENCE:

Confidential, San Jose, CA

Senior Infrastructure Project/Program manager

Responsibilities:

• Direct and monitor all activities for highly complex, high risk, strategic technology-based projects from initiation to delivery.
• Coordinate, assist and support Information Security Compliance projects; PCI, Identity, etc
• Manage large, cross-functional and complex infrastructure deployment such as data center migration and large-scale infrastructure deployment for applications.
• Work with business partners to develop technology concepts, requirements, design alternatives, project schedules.
• Manage the migration of Marketplaces apps on to the platform.
• Coordinate required server security updates and other security related tasks, managing the installs/engineering resources during the installs of updates.
• Produce project plans in conjunction with management with milestones, tracks, and deliverables and get drive for cross functional sign off
• Clarify and confirm roles and responsibilities on projects, and drive accountability and transparency in execution
• Work with product management to understand requirements, dependencies, risks and assumptions
• Work with Resource Managers to insure resources for project team are secured
• Coordinate communication plans, project status dashboards, and periodic status reports and facilitates weekly track status and executive level readouts for projects across all stakeholders, both within IT and throughout the enterprise
• Coordinate with other program managers on other dependent tracks to align milestones, call out dependencies and create mitigation plans for risks
• Proactively assess risks, anticipate bottlenecks, provide escalation management, make tradeoffs, and balance business needs versus technical constraints
• Escalate issues and identify and manage project risks to appropriate stakeholders and create mitigation plans
• Conduct iterative check-ins to ensure deadlines are being met and the project is kept on target
• Interface between onshore and offshore teams for project implementation, delivery timelines & deliverables

Senior IT Project Manager

Responsibilities:

• Created and maintained project scope, issues, constraints, risk, assumption, and schedule throughout the project life cycle for multiple high profile projects simultaneously
• Managed and directed implementation of new infrastructure which includes Wireless upgrade, Deployed Windows VM Servers in Data Center, Implemented Cyber Security Framework, SCCM, Exchange 2013 upgrade and Office 365 roll out projects
• Drove planning and implementation of storage, network, network security, monitoring, back up recovery requirements for on-time and quality delivery while adhering to company and SDLC governance, lifecycles, processes and procedures.
• Developed and maintained the progress of the project team, which includes programmers, System administrators, Cyber security engineers, and IT architects
• Worked closely with the IT Ops/ Infrastructure, Change Management and Business resources to deliver IT and Cyber Security projects and manage critical path items
• Identified the potential risks in advance, propose mitigation plans and secure management sign off
• Conducted project closure activities to formalize and improved internal project management processes, identified gaps relative to overall continuous improvement.
• Provided recommendations to management- schedules, prioritization & resource allocation with input from team
• Managed project schedule and resources assigned to ensure on-time delivery of assigned tasks
• Interfaced between onshore and offshore teams for project implementation, delivery timelines & deliverables
• Reported on key project metrics and work directly with the business sponsor on Change Control as needed
• Held daily and weekly project communication to stake holders and all involved business and IT Partners including status of risk register and project related issues
• Managed vendors SOW contracts, support and set expectations for project
• Effectively communicated and collaborated with internal/external customers for project deliverables include managing expectations, presenting and interfacing with sponsors

Senior IT Project Manager

Responsibilities:

• Worked with infrastructure Teams (including DBA, Storage, Network, hosting) and Application Release Teams for planning, managing and implementation of releases
• Managed the large-scale projects deliverables across-functional business units as Project Manager for application development and Implementation.
• Created and maintained project plans, responsible for project tracking and analysis, lead project team meeting across teams located in United States and India.
• Worked with infrastructure teams closely to identify, develop and implement processes to efficiency manage and enhance the release co-ordination processes
• Involved in the analysis of requirements and specifications for various environments and implementation of new architectural standards within the team
• Developed and maintained project artifacts such as, the project plan, and communication and risk mitigation strategies plan.
• Provided issue tracking and management for entire project team ensuring business readiness at all levels.
• Migrated over 1200 hosts (800 physical + 400 virtual) from Data Center
• Completed 50 Projects on schedule, as part of Host migrations
• Serviced Critical Project migrations including, Voice and Video, Remedy, Connected Backup and Net Backup on schedule per planned change requests
• Effectively interfaced with senior management and key stakeholders regarding project deliverables, project status and identification of issues
• Scheduled review meeting for Business Requirement documents, Functional documents, and technical documents with team members
• Provided direction and guidance to lesser-experienced project management staff to assist them in their role.
• Provided technical and analytical guidance to project team
• Reviewed work distribution to team, generating schedules, project documentation and reports
• Managed projects to replace and update VM servers and Cloud Management for Production and Development systems
• Created and submitted Change requests as well as review cross track change requests
• Coordinated the delivery of multiple projects, developing cost benefit analysis for the program
• Created and reported program status utilizing a dashboard, allocating resources across the multiple projects

Senior IT Project Manager/IT Vendor Manager

Responsibilities:

• Lead, Execute, Monitor and manage day-to-day IT infrastructure migration deployment and environment provisioning activities with operations team
• Ensured requirements for internal technology projects align to operational standards
• Worked with System architects and site services to create IDMs for each deployment
• Support operations infrastructure staff resource planning and allocation for datacenter migrations activities and database and application implementation within GSF data centers
• Worked with facilities to coordinate space and power planning, infrastructure racking and cablings
• Developed business requirements, conduct risk assessment, analysis and mitigation plans based on various risk threads such as labor, and vendor availability, data center space/power requirements to ensure project goals are achieved
• Planed and coordinated all aspects of technical projects from initiation through delivery
• Developed, defined and executed project plans, project scope, activities, schedule, budgets and deliverables
• Identified needed resources for projects, define and assign major project roles
• Identified project management coordination process gaps or areas for improvement, recommend and implement solutions
• Coordinated activities and tasks among project team members, other internal departments and client or vendor/subcontractor organization as needed to meet project goals and ensure project completion is on schedule, within budget constraints and of the appropriate quality standards for the project scope
• Tracked project activities and expenditures against plans, develop and manage project status documentation and communications on a weekly basis
• Effectively interfaced with senior management and key stakeholders regarding project deliverables, project status, and identification of issues
• Assigned and monitored work of project team provided technical and analytical support and direction. Interfaced with external clients or field-based employees on technical matters as needed.
• Served as liaison between technical and non-technical teams, in internal organizations as well as in client and vendor/subcontractor organizations, to ensure all project targets and requirements are met
• Delivered informational and decision-seeking presentations to technical and business groups in IS Management team and/or in client organizations
• Conducted project closure activities to formalize and communicated the project acceptance, handover documentation and ongoing activities to responsible teams and completed a post-implementation review to identified areas of improvement

Senior Project Manager/IT Vendor Management

Responsibilities:

• Responsible for multiple capital projects involved in updating and consolidating and functionality in various systems simultaneously
• Developed and managed work breakdown structure (WBS) in collaboration with Information Technologies team members.
• Implemented successful ICD10 and CMS 1500 in the environment.
• Decommissioned more than 200 foundational devices (including networking devices) from Data Center.
• Decommissioned over 400 storage devices including storage filers (physical and virtual), storage switches and EMC devices, which served almost 1000 hosts, as per program milestone
• Developed and updated project plans, which identify key issues, problems, approaches, performance metrics and resources required
• Primary liaison for multiple large IT vendors providing hardware, software and infrastructure services including IBM (on shore/off shore), EMC and SunGard etc
• Reviewed and maintenance of vendor contracts, SOWs, SLA’s and monitoring deliverables
• Lead and provided technical leadership to projects and set strategic direction of projects
• Established team membership and negotiated time commitments and resource allocation
• Heavily involved with facilitating recurring status meetings, fielding questions and handling issues that arise from the business and IT partners
• Anticipated issues and act proactively to address potential risks and issues.
• Managed project execution of deliverables and corresponding project documentation to ensure adherence to budget, schedule, scope, quality and benefit
• Designed research plans for data gathering and analysis
• Actively participated in analyzing data and developing recommendations and action plans.
• Facilitated contingency plans and schedules
• Accountable for the development of project documentation for senior executives and other key clients to facilitate sharing of project outcomes and best practices
• Motivated team members and facilitates team meetings, leading the team through roadblocks, or assist the team when there is difficulty making decisions or providing direction
• Effectively interfaced with senior management and key stakeholders regarding project deliverables, project status and identification of issues
• Met all project requirements as specified, on time and on budget
• Determined appropriate project team structures, facilitate the formation and ongoing management of project teams under resource-constrained circumstances
• Utilized organizational resources appropriately.

IT Infrastructure Project Manager

Responsibilities:

• Managed project teams up to 20 people, spanning multiple locations and up to 5 interdependent work tracks
• Responsible for all phases of the system development and implementation process including analysis, design, development, testing and ongoing support for the client area application systems in an environment of diverse development platforms, computing environment, host based, distributed systems, client server, software, hardware, technology and tools.
• Developed and managed project plans, which include risk analysis and mitigation plans
• Developed and implemented project communications plan
• Ensured cross-track dependencies were identified and managed
• Consult with clients in the analysis of short and long range business requirements and recommended innovations that anticipated the future impact of changing business requirements
• Implemented change management mechanism to effectively manage project scope.
• Coordinated with other project managers to identify cross-project dependencies and leverage best practice.
• Participated in negotiations and management of all vendor involvement associated with Projects and strategies
• Produced regular project status reporting for internal review and project stakeholders.
• Organized, analyzed and control the activities of the project team consisting of system architects, developers and testers, also establish development standards and processes.
• Assigned personnel to the various projects to ensure adequate resources were available and delivery commitments were met
• Managed and escalade program/project issues.
• Prepared activity and dashboard reports reflecting enterprise executive level, regional leadership and project manager level view
• Coordinated and ensured delivery of services and support from IT for applications and initiatives
• Responsible for detailed planning for development schedule, staffing and approach
• Tracked and report development status (schedule, milestones, metrics, key events, risks and issues) to appropriate management

IT Infrastructure Project Manager

Responsibilities:

• Coordinated between 6 different IT teams to get the project delivered to clients. Each team has approximately 20 members
• Managed a project team which was responsible for all phases of the system development, implementation and support business goals in collaboration with senior management and stakeholders
• Effectively communicated and managed project expectations to team members and stakeholders in a timely and clear fashion on an ongoing basis.
• Plan, scheduled project timelines, track project milestones and deliverables
• Determined the frequency and content of status reports from the project team, analyze results and troubleshot problem areas
• Defined project success criteria and disseminated them to involved parties throughout project life cycle
• Conducted project post mortems and created a recommendations report in order to identify successful and unsuccessful project elements
• Estimated the resources and participants needed to achieve project goals
• Negotiated with other department managers for the acquisition of required Personnel from within the company, where required
• Developed full-scale project plans and associated communications documents.
• Identified and resolved issues and conflicts within the project team
• Identified and managed project dependencies and critical path
• Developed and delivered progress reports, proposals, requirement documentation and presentations

IT Project Manager

Responsibilities:

• Coordinated between 6 different IT teams to get the project delivered to clients. Each team had approximately 20 members. Budget for projects ranged from 20k to 100k
• Conducted tests or test planning sessions, provided input for feasibility and prepared user/technical documentation and follow-up evaluation
• Evaluated information gathered from multiple sources, reconciled conflicts, and decomposed high-level information into details
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis and task and workflow analysis
• Communicated and collaborated with customers to analyze information needs and functional requirements and delivered the artifacts as needed
• Act as the liaison among stakeholders to encourage innovation for process improvements and system enhancements that result in increased automation, productivity and satisfaction and data consistency
• Participated in the development of processes and procedures to facilitate enhancements and workflow with internal users

IT Project Manager

Responsibilities:

• Managed between cross-functional teams of approximately 50 people responsible for all phases of the system development implementation process including analysis, design, development, and testing
• Consulted with clients in the analysis of short and long-range business requirements and recommended innovations, which anticipate the future impact of changing business requirements
• Organized, analyzed and directed the activities of the project team
• Prepared activity and progress reports. Led cross-functional team projects and provided information technology consulting services
• Responsible for detailed planning and development of schedule, budget and approach
• Tracked and reported development status (schedule, budget, milestones, metrics, key events, risks and issues) to appropriate director. Established development standards and processes Ensured that all personnel are trained on processes and standards
• Ensured documentation of process improvements and business requirements for system enhancements are completed and proper approvals are obtained