SUMMARY:

• position in which I can utilize my various training, communication, customer relations and project management skills while continually growing and learning more as an asset to my employer.

SKILL:

• Microsoft: Word, PowerPoint, FrontPage, Excel, Project, Outlook, Access
• Internet, Windows, AS/400, Mainframe, Macintosh, Client - server environments, HTML
• Adobe: Acrobat, FrameMaker, PhotoShop, Illustrator, Visio, Contribute
• Macromedia Dreamweaver, Flash, Captivate, Camtasia, Snag-it; RoboHELP, Remedy, Clear Quest
• Publish use cases, test cases, change requests, BRD’s, FRD’s, white papers, SOP’s, end-user guides, online help, training manuals, installation guides, hardware manuals, proposals, presentations, technical reports, internet, extranet, and intranet web sites and content, procedure manuals, newsletters, brochures, web graphics
• Develops and sustains projects from start to finish, maintaining a professional, harmonious rapport will all partied involved
• Works productively with little or no supervision, exceeding expectations and meeting all goals and deadlines associated
• Executes all projects plans, meeting will all clients to determine needs and expectations and verifying with the client, that those needs have been met after the completion of the project
• Designs, writes, and revises printed publications for diverse products
• Oral and written communications to convey any message or process in an effective manner
• Advance customer, client relation skills to adapt to any situation and build a professional rapport with all parties involved
• Industries: Ecommerce, Inventory Management, Banking and Financial Services, Supply Chain and Shipments, Healthcare, Pharmaceuticals
• Designs attractive, easy-to-read pages, manual and communication materials
• Defines projects and publications from concept to completion

PROFESSIONAL EXPERIENCE:

Confidential, Memphis, TN

Senior Project Manager

Responsibilities:

• Direct and manages projects from beginning to end
• Develop labor estimates, cost estimates, schedules, milestones, deliverables, and overall plans for projects. Determines human resources - roles and sills - required to achieve project goals. Works with other departmental managers for the acquisition of required personnel to staff the project.
• Provide leadership in forming the appropriate project team in order to meet the project objectives
• Ensure that project and product interdependencies within a program of multiple projects (and across other business lines and programs) are considered and are tracked as projects are planned and executed
• Conduct comprehensive project status reviews of programs and related projects and their interdependencies
• Effectively communicates project expectations to team members and stakeholders
• Proactively identify risks and develops contingency plans
• Monitor overall project progress and manages any changes in project scope.
• Develop and execute complete project deployment communication plans.
• Deliver status reports on schedule and adapts their frequency and content to the needs of the business as well as IT requirements.
• Build, develop, and grow business and IT relationships important to the success of the project.
• Facilitate project post-closure reviews and create a recommendations report in order to identify successful and unsuccessful project elements

Program/ Project Manager

Responsibilities:

• Manage all assigned Security application projects throughout the SDLC including development and implementation
• Manager all development, implementation and testing resources to ensure budgets and time are not over allocated or used
• Provide weekly reports on projects health and status including any critical paths foreseen issues
• Supervise, train and evaluate subordinate staff in compliance with applicable Authority personnel and labor relations policies, procedures, security regulations and agreements.
• Define program management processes, tools and templates as required for the program, and with comprehensive program management experience.
• Write procedural documentation, business analytics papers, training guides and SOP’s to bridge current process gaps
• Maintain all project timelines, project plans, Gant charts, resource and service allocations, work flow diagrams and billed hours in readable reports
• Communicate all changes, upgrades and announcements to field and end users

Program Manager

Responsibilities:

• Manage all IT projects throughout the SDLC including development and implementation
• Provide weekly reports on projects health and status including any critical paths foreseen issues
• Maintain all project timelines, project plans, Gant charts, resource and service allocations, work flow diagrams and billed hours in readable reports
• Supervise all resource/ team member progress and work schedule, report any issues discovered and/or make assignment changes if necessary
• Handle all daily operations of the enterprise application development group of the IT department
• Manage all project aspects, including time and costs, reporting any changes in communicated timelines and/ or charges
• Meet with each one of my seven teams weekly and discussing work statuses
• Assign enhancement and project work and managing the timelines

Project Manager/ Business Analyst (Contractor)

Responsibilities:

• Manage all technical, operational and technical projects throughout the SDLC including development and implementation
• Manage all tasks for planning, design, building, testing, support, and training phases of each project
• Gather project specifications and needs, and perform gap analysis when necessary
• Create and distribute statistical data reports
• Manage training project assignment, timelines, developments and resolutions
• Training documentation and facilitation, including, development training videos, use cases, test cases, BRD updates, formal change requests, SOP’s, training manuals, user guides, facilitator guides, job aids, work instructions and other white papers
• Coordinate project development with QA, Project Management and Software
• Perform and analyze gap analysis
• Meet with subject matter experts and determine to determine project needs the assigned audience
• Provide testing and QA support when necessary and report any issues to QA or relative Tech Lead

Project Manager

Responsibilities:

• Communication, liaison support between the client and the IT Department
• Manage all aspects of test and project plans, interviewing the relatives clients to determine the training and software needs
• Manage all IT projects throughout the SDLC including development and implementation
• Manage all technical, operational and technical projects throughout the SDLC including development and implementation
• Manage all tasks for planning, design, building, testing, support, and training phases of each project
• Plan, organize, write, and edit documentation for internal and external software product users; include SOP’s, use cases, test cases, BRD updates, training manuals, user guides, facilitator guides, job aids, work instructions and other white papers

Other work experience include: Contract PM at First Tennessee Bank, Project Coordinator Consultant at ServiceMaster, System Analyst Contractor at Autozone Corporation