SUMMARY:

An Information Technology Professional with over 20 years experience in diverse business processes, with a proven track record directing both managers and individual contributors. Recognized in the following areas:

• Project Management Office
• Business Analysis/Design
• Global SAP Deployment
• Budget/Forecast Control
• Process Reengineering
• Global Help Desk Support

TECHNICAL SKILLS:

• Project Management Office
• Budgeting/Forecasting
• Project Methodology
• SAP Basis
• SAP ABAP Development Management
• Microsoft Office; Expert Level
• SharePoint; Expert Level
• Primavera; Expert Level
• .Net Development Management

PROFESSIONAL EXPERIENCE:

Confidential

Project Manager

Responsibilities:

• Responsible for developing, standardizing and improving business processes varying from the routine task (such as inspection of safety and fire equipment) to complex processes that involve calibration and replacement of critical equipment (e.g. changing out gearboxes, pumps, motors)
• Identified opportunities to streamline business processes using the DuPont implementation of the SAP Plant Maintenance (PM) module
• Facilitated communications across various professions that includes reliability engineers, managers, operators, mechanics, first line supervisors, inspectors, and Safety & Fire personnel
• Ensured processes were documented completely and accurately
• Facilitated the formal review and approval of each process
• Designed, developed and deployed SharePoint site solutions for the La Porte facility
• Collect equipment related documents and conduct audits to ensure adherence to guidelines. Digitized all documents and provided quick availability to this information on SharePoint.

Confidential, Houston, TX

Project Manager

Responsibilities:

• Project Manager for critical Surface Technologies transformation initiative designed to optimize and standardize the SAP deployment globally
• Responsible for the definition of the project governance model
• Led initiative to define and document the SAP core solution
• Responsible for planning the deployment to 20+ locations globally
• Successfully deployed the core solution to the first site in Mexico; 10 consultants with a $1.5M budget
• Provided project guidance to the deployment for the US and Canada entities. Scheduled go - live in Aug-2016. Effort included a team of 15 consultants with a $1.7M budget
• Managed the clean start deployments of 6 additional entities Western Region Development Manager (Scrum Master)
• Managed 8 full time resources and as many as 10 contractors
• Responsible for multimillion dollar budget
• Responsible for managing all SAP support for the Western Region, as well as all project activities
• Responsible for release planning to align support and project deliverables into a monthly release package (sprint)
• Acted in a similar capacity to a Scrum Master by ensuring daily development team meetings were conducted to review progress and removed all barriers facing the development team. Changes to the scope of the release package (sprint) were negotiated with the business and required justification.
• Enforced adherence to project lifecycle methodologies
• Ensured on time delivery of all projects
• Created and monitored support metrics

Confidential

PMO/Project Manager

Responsibilities:

• Responsible for overseeing all project activities in the Western Region portfolio
• Mentored Western Region resources on project methodology
• Provided management metrics on movement of projects through the methodology
• Managed the more complex initiatives and acted as a mentor to other resources on smaller initiative
• Key participant in the resource management initiative utilizing Primavera

Confidential, Houston, TX

Agency Owner

Responsibilities:

• Builds strong relationships with referral sources in community and with caregivers.
• Spearheads the effort to get the CareMinders® Home Care name into the community and regarded as the best in the business
• Educates the community, clients and families on services available
• Create and maintain business referral sources throughout the community
• Responsible for profitability and financial improvement.
• Coordinates and develops relationships with caregivers for a total sales approach
• Accountable for all accounting functions
• Worked cooperatively with other CareMinders® Home Care franchise offices
• Performs job duties in compliance with Federal, State and local Rules and Regulations and Company and Franchisor standards, policies and procedures.
• Maintains confidentiality of client information in compliance with State and Federal law including HIPAA
• Protects the confidential nature of brand specific information

Confidential, Houston, TX

Systems and Project Manager

Responsibilities:

• Responsible for IT applications and infrastructure
• Responsible for all IT related contracts and service agreements to support ongoing operations.
• Project manager for an ERP implementation including Microsoft Dynamics AX 2009, Microsoft CRM and Hitachi Consulting’s Field Services module
• Led a mobilization initiative of the transportation fleet consisting of 350+ route trucks. This initiative had a projected ROI of over $1M in the first year.
• Experience in testing cloud based solutions with integration to peripheral devices
• Migrated existing network to MPLS
• Outsourced 1st level IT support to a 3rd party provider

Confidential, Sugar Land, TX

Systems and Project Manager

Responsibilities:

• Responsible for IT systems, contracts, service agreements and other support activities necessary for ongoing operations and continuous improvement.
• Work closely with site leadership and decision makers in other departments to identify, recommend, develop, implement and support cost-effective IT solutions.
• Provide key input and direction to help develop, align and grow key business processes.
• Responsible for improvements, maintenance integration and security of all site IT systems including business systems support (ERP, CRM, BI), network, telecom and wireless.
• Lead IT policy adoption, improving process documentation, procedures and best practices.
• Responsible for developing, maintaining and working to site IT budgetary goals.
• Provide supervision for regular IT activities including backups, user maintenance, IT helpdesk, IT controls, network maintenance, hardware configuration, reports

Confidential, Houston, TX

Portfolio Analyst

• Responsible for identifying and documenting pan-IT resource planning processes leveraging Mercury product.
• Ensured accurate identification and classification of all IT projects.
• Ensured ROI and all other information required to prioritize and rank all IT projects is documented within system of record.
• Assisted with cross-organizational ranking and staffing of IT projects.
• Managed the upgrade of HP’s implementation of Primavera from 4.0 to 5.0, which impacted all IT projects.
• Manager, SAP - Internal Process Engineering ponsible for upgrade of production environment to HP Superdome platform, as well as its move from Boise data center to Houston data center.
• Managed an SAP team focused on supporting the logistics platform for the Americas region.
• Responsible for the planning and testing of the migration of the database platform from Informix to Oracle.
• Responsible for overall stability of production environment including managing the Basis support resources for the environment and escalation manager for all production issues.
• Implemented an enhanced support model.
• Implemented a formal release management process as per the documented pan HP standards.
• Implemented four tier path-to-production model as per HP standards. Environment consisted of platforms for development, integration test, quality assurance and production. Environment was created with appropriate check points to adhere to audit requirements.
• Implemented a formal service request tracking process.
• Managed the training and testing needs for all major releases.
• Provided post implementation support for major release via a duty manager process.
• Managed all audits of the platform, which included internal and external audits, as well as Sarbanes-Oxley audits.
• Manager, SAP Enhancements and Internet Development
• Managed an organization of 4 managers and 45 developers. The organization was responsible for the development and deployment of all SAP enhancements as well as providing custom Web solutions.
• The web solutions included:an application providing functionality to vendors, without EDI capability, to communicate to Compaq/HP order and shipping informationa simple mechanism for the consulting team to enter timesheet information, which could then be imported into the SAP system of record.
• Project Manager, SAP Manufacturing - Corporate Enhancements
• Project manager for a team of employees and consultants to develop, test, and implement corporate level enhancements within SAP.
• Responsible for a $4 million budget.
• Project Manager, Shop Floor Data Manager (SFDM)
• Responsible for gathering user requirements from the factory managers located in all of Compaq's manufacturing sites world wide and consolidating them into one cohesive specification.
• Responsible for consolidating the enhancement requirements into a scheduled upgrade.
• Worked with the SFDM vendor to staff, design, develop, and deliver the enhancements.
• Responsible testing the enhancements from a corporate perspective.
• Responsible for providing the upgrade to the manufacturing sites and supporting their testing and installation of the upgrade.
• Project Manager, Commissions and Customer Returns
• Project manager for a team of Compaq employees and consultants responsible for migration Compaq's commission system from the legacy HP environment to a client-server application utilizing PowerBuilder.
• Project manager for a team of Compaq employees and consultants responsible for implementing Compaq's Customer Returns process to the Oracle Financial Application.
• Project Manager, Soft Dollar Management
• Project manager for Compaq’s custom solution designed to manage their Soft Market Dollar Funds.
• The application provided functionality to allocate funds to a reseller channel based upon their purchases of Compaq products. Based upon certain types of marketing activities and providing proof via the submission of a claims form, Compaq reimbursed the reseller’s expense from the reseller’s allocated funds.
• Responsibilities included leading and scheduling activities for a team of 5 developers, as well as participating on the project as a developer, ensuring user acceptance and implementation.