SUMMARY:

• 10+ years of Information Technology/consulting experience as Project Manager/Senior Business Analyst in Financial, Communication, Healthcare, Banking, and Retail industries.
• Analytical Problem - solver, able to anticipate issues, resolve risks and improve efficiency.
• Strong in building excellent rapport with clients and team members.
• Able to see big picture delegate effectively and motivate team members to achieve on-time project completion.
• Worked as Team Lead teams and as SME for clients and cross functional teams
• Skilled in Project Planning, Task Allocation and Task Monitoring, analysis assessments.
• Strong Knowledge and experience in SDLC, Agile and RUP methodology and supported small to large size of projects.
• Project experience includes good knowledge in Project Management methodologies and leadership responsibilities.
• Strong abilities in relationship management and appropriate communication with all levels of the organization.

TECHNICAL SKILLS:

• Experience supporting web-enable applications that used Java programs, stored procedures, and DB2, SQL or Oracle back-ends.
• Documentation tools-ACT Sales database, SharePoint, MS Office suite (MS Word, Excel, PowerPoint, Project), VISIO, Adobe Frame maker, Acrobat PDF Writer.
• TFS, Rational Rose
• Proficiency in JAVA programming,XML, C, C++,HTML, SQL, COBOL
• Experience with ASC X12 EDI HIPAA regulated healthcare formats for exchanging claims data (HIPAA 4010) (837, 824, 277, 997)
• Experience with managed mental healthcare applications and industry for clinical case management, customer service, provider networks, claims, benefits, finance, and member eligibility.
• Experience with data mapping for claims, provider, authorization, shared accumulator extracts and imports.
• Familiar with new HIPAA mandated NPI (National Provider Identification) requirements.
• Familiar with Development Methodology, Middleware, IDE and Testing Tools, Statistical and ERP packages.
• Familiar with Database Tools - Informatica, COGNOS, Crystal Reports 8, MS Access, Oracle 9i,Oracle 10i,Oracle 11i, SQL Server 2000.

PROFESSIONAL EXPERIENCE:

Confidential, Herndon, VA

Project Manager/Senior Business Analyst

Responsibilities:

• Worked with distributor clients to customize the AnnuityNET platform according to the needs of the client with the best possible designing and solution
• Performed new clients implementation, migration from legacy system to new system
• Documented New client Implementation documentation, Software requirement specifications (SRS) and take part in review of Software Design Document (SDD) for the technical development team
• As a Subject Matter Expert (SME), worked with Business user to gather and write Business requirements, prepared and designed Business rules for each segments of requirements
• Coordinated and facilitated meetings with Product Owner to gather and document User Stories and provided solutions.
• Facilitated Sprint planning meeting, created Sprint backlogs, multiple user stories from a larger user stories for the team to plan and work-on
• Created Webpage mock-ups, UI Prototypes, VISIO Workflow diagrams for the development team and testing team in the software design document
• Organized daily Scrum meetings and weekly status meetings with customers and internal team members to provide status to the management team
• Used Agile methodology for the project life cycle
• Interacted with internal testers and end user testers. Developed testing scenarios/scripts.
• Conducted testing for development initiatives while documenting testing results
• TFS (Team Foundation Server) tool was used for project management, to run adhoc reports for billing, project status report
• Used Microsoft word for documentation and Excel for budgeting, billing and SharePoint for documents management
• Performed complex data mappings for the migration and complex implementation
• As a Project Manager, collaborated with senior management, sales manager and development managers to plan business and technology initiatives.
• As a PM role, worked directly with client on the cost and budgeting for the work proposal. Identify and resolve project issues and manage project risk.
• Deliver total business solution on time and within budget
• Used MS-Project for determining Task Priorities, Milestone and Deliverables for each phase of the project
• Designed and developed access database that was used to:
• Track the project statuses and multi tasks on various projects
• Provide management reports
• Prioritize and track development efforts.
• Created Use Cases for business end user.
• Supported production support team on various critical issues
• Implemented an enhancement in support of FINRA Rule 2330 that will allow clients to track how long a trade has been waiting for OSJ review.
• Worked on Java, XML and .NET technologies, TFS,JIRA, SharePoint, Microsoft word, excel, VISIO

Sr. Business Analyst

Responsibilities:

• Managed sales operations team that administered business, government sales continuity planning, and diversity vendor procurement.
• Key player in the development of mobile strategy and policies. Designed and implemented corporate program for the use of sales team members.
• Used Salesforce.com portal to track sales activity, forecast data and marketing done by each zonal sales manager and their teams
• Run and generate Ad-Hoc Reports to identify and provide suggestions based on Sales Channel data needs
• Developed and designed online sales ordering forms for the government account managers to submit the orders
• Performed Financial Analysis for sales manager and sales team.

Senior Business Analyst (Healthcare)

Responsibilities:

• Worked with Business user to gather and write Business requirements, Functional requirements, Software Design Document (SDD)
• Performed complex Analytical Analysis to identify and solve the problem for the project success.
• Experience in Claims, Provider, and Authorization extract process.
• Developed and designed HIPAA X12 EDI claims data process for major clients.
• Performed Financial Analysis for Complex Claims Extracts and financial extracts.
• Worked on Payments, Check Runs, Designed on Financial funding/budgeting reports, check run reports.
• Performed the requirement analysis and documented the requirements.
• Extensive Knowledge in Performing Gap Analysis. Conducts process and data analysis that identifies current state business process and process improvement opportunities.
• Served as primary liaison in supporting regional service centers in IT enhancement projects, system development initiatives and new client IT implementations.
• Effectively utilized resources while establishing positive working relationships with regional contacts, management, programming leads and co-workers.
• Managed and coordinated IT enhancement and development requests throughout the project life cycle.
• Analyzed business requests and requirements to determine and differentiate between user training issues, enhancement initiatives, and implementation projects.
• Gathered, defined and documented business requirements, functional specifications and technical specifications. This documentation guides the programming teams in the development and enhancement of corporate applications.
• Key role in the design, development and documentation of Business Support procedures and protocols.
• Performed and managed Implementation on various kinds of projects.
• Used SDLC Methodology development Life Cycle process.
• Created VISIO diagrams and Use Cases.
• Developed Test cases for Testing Purpose.
• Involved in Integration Testing, System Testing, Regression Testing and User Acceptance Testing.
• Involved in test plans and test cases to perform system and user acceptance testing. Coordinated and driven end-user testing.

Business Systems Analyst (Consultant)

Responsibilities:

• Performed Stakeholder Analysis to identify the key players for project success.
• Worked with end user in gathering requirements, business rules and documentation of software applications.
• Performed the requirement analysis and documented the requirements using Rational Requisite Pro Suite.
• Involved in designing High Level design, Low Level Design, Interface Design, Data Design using MS-Visio.
• Used RUP methodology for the project life cycle.
• Created Use Cases using UML and managed the entire functional requirements life cycle using Rational Unified Process, Requisite Pro Suite
• Developed Use Case UML diagrams using Rational Rose and MS-Visio.
• Identified Use Cases from the requirements. Created UML Diagrams including Use Cases
• Communicated with Development and QA teams on business requirements.
• Diagrams, Activity Diagrams / State Chart Diagrams, Sequence Diagrams, Collaboration Diagrams and Deployment Diagrams, Data Flow Diagrams (DFDs), ER Diagrams and Web Page Mock-Ups using Rational Rose and MS-Visio thus defining the Business Process Model and Data Process Model
• Using Requisite Pro, monitored change requests and documented requirements, integrating them with Use Cases.
• Using Rational Clear Quest and Rational Clear Case, tracked Defects and Monitored software change Requirements.
• Executed test cases and scenarios for the system, documented issues, collaborated with development and other team members
• Involved in compatibility testing with other software programs, hardware, Operating systems and network environments.

Confidential, Milford, Massachusetts

Business Analyst / Project Manager

Responsibilities:

• Performed Stakeholder Interviews for gathering Requirements and marketing analysis
• Leaded Requirement Gathering Session related to the project.
• Played an integral part in analyzing the scope, design, development and execution of the project.
• Worked with end users to define requirements and coordinated user management and developer expectations
• Initiated Use Case Analysis using UML, responsible for implementing the end user review
• Involved in Project Management activities, like project planning, development and execution.
• Provided project leadership like Budget control, production Timetable, Status reporting, client/project team coordination and quality assurance.
• Performed Project Manager Responsibilities and hugely responsible for allocation of works amongst team members.
• Used Extensively MS-Project for determining Task Priorities, Milestone and Deliverables.
• Prepared Weekly status report and discussing the issues that need escalation.
• Used Agile Methodology for project Life Cycle.
• Provided management with timely, accurate and informative reports from the system using multiple BI tools such as Cognos Impromptu, Cognos PowerPlay and Cognos ReportNet.
• Designed and implemented Business Objects concepts like data extraction, cleansing, feeding processes and modules to populate the data warehouse.
• Successfully conducted JAD sessions, which helped synchronize the different stakeholders on their objectives and helped the developers to have a clear-cut picture of the project.
• Maintained proper communication with the developers ensuring that the modifications and Requirements were addressed and also monitored these revisions.
• Involved in compatibility testing with other software programs, hardware, Operating systems and network environments.