SUMMARY:

• 20 years’ experience in leadership and management roles across IT, marketing, operations, and business functions within corporate, agency, and start - up environments focused on user-centered design solutions to achieve strategic goals and create engaging customer experiences.

TECHNICAL SKILLS:

Web Development: HTML5/CSS3, JQuery

Visual Design: Adobe Creative Suite including Photoshop, Illustrator, InDesign, Flash, Balsamiq

Motion Graphics and Video: Adobe Creative Suite including After Effects and Premiere Pro, sound and media compression utilities

3D Modeling and Animation: 3D Studio MAX, Maya, ZBrush, SketchUp, Poser

Office: MS Project, Word, Excel, PowerPoint, Publisher, Access, Visio, Outlook, Lync

Collaboration and CRM: ServiceNow, Egnyte, SharePoint, JIRA, Trello, Citrix, Basecamp, SalesForce, SAP, Smartsheet, Autotask, Aprimo

CMS: MOSS, DotNetNuke, Joomla, WordPress

PPC and Social: Google AdWords/Display Network/Analytics, Google+, Adobe SiteCatalyst, HootSuite, LinkedIn, Facebook, Twitter, Tumblr, Vimeo, YouTube, Lyris

PROFESSIONAL EXPERIENCE:

Senior Project Manager

Confidential, Santa Rosa, CA

Responsibilities:

• Resourceful problem solving with practical application of lean and hybrid SDLC and DevOps methodologies for strategic technology platform and application deployments to enhance governance and transform operational models through business process and service management automation.
• End-to-end implementation management of cloud-based SaaS models including ServiceNow (Governance Risk & Compliance, Incident Problem and Change Management, CMDB and Discovery, IT Asset Management, Service Request Fulfillment for IT, Facilities and HR, Vendor Performance Management, Self-Service Portal, and Knowledge Management), Egnyte ECM, and Salesforce general enhancements - among other duties assigned.
• Successful completion of IT move and data center migration (virtual and physical) for HQ and Heartland facilities.
• Maintain audit compliant PMO standards using multiple systems for change management, project planning, resource allocation, communications, reporting, and artifact storage.

UX Program and Project Manager

Confidential, San Francisco, CA

Responsibilities:

• Established Agile project management methodology, serving as scrum master guiding cross functional teams of interaction, visual, motion, and industrial designers, hardware and software engineers, developers, researchers, and usability testing specialists through a design thinking process to ideate user journeys and UX strategies, create interactive prototypes, and conduct iterative user testing for product concepts two to three years in advance of release.
• Consult with Product Owners to refine Product Backlog Items and conduct Pre-Sprint planning to clarify business requirements and define tasks that align within schedule and budgetary constraints.
• Manage lab infrastructure programs involving process design and implementation, resource allocation and utilization, task assignment and tracking, documentation and reporting, asset naming conventions, storage and version control, and administration of collaborative workspaces.

Senior Web Implementation Manager

Confidential, San Francisco, CA

Responsibilities:

• Orchestrated large-scale intranet web programs and platform migration initiatives of over 5,000 content pages with up to 100 primary project stakeholders across corporate lines of business, governance, technology operations, and creative services.
• Led cross-functional implementation teams to successfully deploy enterprise-level HR portal sites reaching over 300,000 domestic and international team members doubling site traffic, enrollment, and compliance while reducing overall call center and communications expense.
• Provided thought-leadership to define project planning and workflow management standards that navigate business partners with confidence through a well-informed development pipeline.

Co-Founder - Operations

Confidential, Petaluma, CA

Responsibilities:

• Co-founded technology start-up for location-based outdoor digital media (DOOH) network from concept, product design and development, marketing and sales, and investor programs to achieve revenues within a 24-month period.
• Established, recruited, and directed in-house advertising sales and creative teams serving local, regional, and national accounts.
• Proposed and awarded 10-year contract with the City of Rohnert Park, CA, as business lead with city council and planning officials to fulfill RFP requirements, complete design review protocols, and obtain a conditional use permit for operating roadside venue with over 250,000 impressions per day.

Director of Marketing

Confidential, Novato, CA

Responsibilities:

• Repositioned cloud computing, managed hosting, colocation, and SaaS products for mid-size data systems company by expanding marketing programs including web optimization, search campaigns, social networks, and webcasts to reverse declining sales and acquire new accounts including Confidential.
• Administrated sales and customer service teams to increase customer retention and new business development from house accounts.
• Conducted internal cost audits and revenue/profit models tied to financial forecasts and sales goals resulting in competitive pricing over San Francisco Bay Area rivals.

Creative Director

Confidential, Novato, CA

Responsibilities:

• Managed interactive design and production team, supervising and contributing to client engagements including websites, online advertising, mini-sites, and stand-alone apps for Pfizer, The Buck Institute on Aging, UCSF Medical Center, Guide Dogs for the Blind, Confidential, Simon Wiesenthal Center, and Norwich University.
• Adapted open source CMS technologies including Joomla and DotNetNuke to accelerate project deployment and satisfy customer demand for an affordable entry-point website platform bundled with hosting services.
• Pioneered development of mobile marketing capability in cooperation with Akira Technologies, responsible for UX design and implementation of mobile app prototypes for clients including Confidential .

Vice President

Confidential, San Francisco, CA

Responsibilities:

• Consulting lead with biotech, life science, and medical device companies to define strategic goals, website business requirements, and recommend targeted online media and application solutions.
• Interpreted client marketing plans to prepare content strategy, creative briefs, information architecture, and functional specifications for visual design and engineering teams that clarified scope of work, milestones, and budgetary constraints.
• Generated annual billings in excess of $2M managing flagship accounts including Gilead Sciences, Celera Genomics, Nektar Therapeutics, Dendreon, Rigel Pharmaceuticals, Epilepsy.com, and BayBio.

Director of Production

Confidential, San Rafael, CA

Responsibilities:

• Scaled production capacity over 200% resulting in revenue growth of $3M within a 12-month period.
• Collaborated with Account Executives and department managers to maintain resource allocation and project scheduling systems providing accurate 90-day forecasts updated on a weekly basis.
• Initiated exact internal routing and external approval protocols with strict quality assurance testing to reduce error, eliminate additional iteration cycles and increase overall client satisfaction.

Senior Manager

Confidential, San Rafael, CA

Responsibilities:

• Consulted with executives, market groups, and external sales channels to conceive, direct, and produce digital media supporting major product releases, tradeshows, conferences and user events, corporate marketing and internal communications resulting in 20% annual revenue growth.
• Supervised 12-member cross-functional team of interactive designers, 3D animators, and adjunct video production crew over six launch seasons to deliver suites of web modules, product demos, corporate videos, digital sales tools, and technical content across product lines, market groups, and global geographies.
• Managed software product development of stereoscopic camera plugin for 3D Studio Max, and developed beta-test imagery, exhibited at SIGGRAPH ’99.