SUMMARY:

• Confidential Citizen capable of obtaining security clearance and suitable for Defense and Federal jobs
• PMP certified Program/Project Manager with more than 9 years of experience managing and leading cross - organizational project teams as Program Manager Application Development Project Manager, Implementation Manager, PMO Project Manager and Hardware/Software Migration Project Manager, creating project plans, project budgets, project work breakdown structures, risk management plans, change management procedures, project governance decisions, defining project scope and project schedules
• More than 9 years of experience generating and implementing communication plans, risk management plans, procurement plans, quality assurance plans and human resources management plans
• More than 5 years of experience working in infrastructure-related projects including hardware migrations, server replacements, data center implementation, security perimeter building and Storage Area Network allocation
• Solid experience as a project planner defining roles, timetables, work breakdown structures, activity definition, activity duration, resource schedules, activity cost estimates and project budgets
• Waterfall, RUP and Agile trained senior project manager
• Requirements trainer with expertise in project scope definition, User Requirements Gathering, Requirement Analysis and JAD Sessions
• More than 7 years of experience working in BI/DW and Big Data projects gathering experience in a wide array of technologies such as Oracle, Netezza, SQL Sever, Sybase, Hadoop (Big Data), SSIS, SSRS, SSAS, Biz Talk, Melissa Data, Teradata, Microstrategy, Tableau, Qlikview, BO, Datameer, Karma Sphere and more
• Extensive experience with business processes modeling, process re-engineering and reverse engineering of systems and applications
• More than 6 years of experience training and coaching teams of BAs, QAs and Developers in UML, Design Techniques, Pseudo-code, Use Cases and Object-Oriented concepts for SDLC.
• Extensive expertise managing RFIs, RFPs, RFQs, RFTs, third party vendors, OTS products and third party applications implementation.
• Data Center Architecture, application mapping and Server (Hardware) Deployment diagram experience. N+1 and 1+1 Redundancy, resilience, high-availability clusters, virtualization, back up and fail over architecture implementation experience.

TOOLS & TECHNOLOGIES:

Quality Standards: CMMI, ISO 9001, RUP, IEEE-829, Six-Sigma, DMAIC, DMADV, 5-WHYs

CASE Tools: Rational Suite, Caliber RM, Serena Change Manager

Analysis Tools: MS-Excel, MS-Word, MS Visio

SQA Exposure: HP Mercury Quality Center, Load Runner, Rational ClearQuest, TFS (Team Foundation Services)

Languages: Exposed to C, C++, C#, Java, SQL, HTML, XML

Databases: Oracle, Netezza, Hadoop, SQL Server, Sybase

Project Management Tools: MS Project, Viper Management System, Clarity, PMP Body of Knowledge

PROFESSIONAL EXPERIENCE:

Confidential San Ramon, CA

Senior Program Manager

Responsibilities:

• Host daily program meeting
• Administer resources across projects and tasks
• Evaluate program members performance
• Participate in capacity planning meetings for the PMO
• Member of technical steering committee for Solutions Delivery
• Liaison role with corporate, business and external vendors

Confidential Silicon Valley, CA

Senior Program Manager

Responsibilities:

• Data Warehouse and BI Layer Project management and Operations tracking
• Resource Management
• Strategic Approach and scope definition to project
• Requirements management
• Sales Force, Qlikview and SAP dependencies (upstream & downstream)
• Clarity tool project management
• Work Breakdown Structure and activities estimates for time and resources
• Process Re-Engineering
• Reporting at VP level

Confidential

Senior Project Manager

Responsibilities:

• Retail Industry
• Vendor Management
• Hardware Management
• Infrastructure related project
• Knowledge-Based Management
• Service Desk supervision
• Hardware migration overview
• Agile methodology
• Software provisioning supervision.
• Agile methodology, daily scrums.
• Software OS upgrade.

Confidential

Senior Project Manager, Charlotte, NC

Responsibilities:

• Program Management (4 different projects)
• Implementation of PMO best practices
• Software development implementation project
• SDLC QA and release manager
• Release Management (Architecture Review Board, Design Review, Code Review)
• Oracle to Netezza migration (large amounts of data in TBs)
• Onsite/Offshore team management

Confidential

BI Hadoop Program Manager Consultant, Phoenix, AZ

Responsibilities:

• PMO direction
• Program management of all projects under construction
• Vendor tools implementation manager
• Daily Project Management of individual projects
• Resource management
• Proof-of-Concept management of Third Party tools
• Server Farm expansion (90 to 180 servers)

Confidential

Tempe AZ

IT Program/Project Manager

Responsibilities:

• Global Migration Team Supervision which included team members from Switzerland, Spain, Germany, England, India, Brazil and Mexico.
• MS Lync 2010 Implementation manager
• Software upgrade from MS OCS 2005 to MS Lync 2010
• Service Desk planning and implementation (Holland, India, Mexico)
• Global planning and implementation of MS Lync demos (Test Drives)
• Demos advertising and communication planning
• Global Communication Planning
• Permanent Risk Assessment and Evaluation
• Pre-Migration patching supervision
• Training Material selection, translation and implementation
• Bandwidth Study support for site Lync implementation (global)
• QA Management support
• Hardware upgrade and network upgrade
• Procurement Management
• Beta & Pilot planning and execution
• Preparation of Training material

Global Service Desk/Migration Project Manager

Confidential Phoenix, AZ

Responsibilities:

• Worldwide provisioning (Implementation) support of the BPOS suite (Live Meeting, Office Communicator, SharePoint, MS Exchange, Blackberry) for over 80,000 users.
• Service Desk management for the BPOS migration project managing a service desk with over 1000 service desk support calls a day in 12 languages.
• Service Desk reporting & performance tracking
• BPOS Service Desk process support for the service desk in Pune (India), Bari (Italy) and Mexico City (Mexico).
• Multi-lingual service desk support with operations in more than 12 languages.
• Hardware process support for the BPOS migration project including deployment and server needs, network support and data flow definition.
• Technical Liaison of sub-contractors such as Microsoft, IBM, Symantec and EMC
• Project Team supervision
• Agile Methodology
• Process Integration Team supervision
• Change Management procedures definition
• Policies & Procedures definition.
• Service Level Agreement definition and implementation.

Business Analyst Team Lead

Confidential, Phoenix AZ

Responsibilities:

• BA Group Management and supervision
• Software upgrade project
• SDLC Implementation
• SOA Integration
• Web Service & Middleware support
• Functional Specification Designs using pseudo-code
• Use Cases
• Role Maps
• Process Modeling
• Team coaching and training
• UML Diagrams
• Pseudo-code use
• Risk Management support
• Change Management support.
• SCRUM Methodology

Confidential

Business Analyst Team Lead, Agoura Hills CA

Responsibilities:

• BA Group Management and supervision
• Process Modeling
• Team coaching and training
• UML Diagrams
• Pseudo-code use
• Risk Management support
• Change Management support.
• SCRUM Methodology

Confidential

PMO Project Manager, Scottsdale AZ

Responsibilities:

• Coordinate PMO effort and project resource allocation
• Application development project management (Implementation)
• Create charter document, scope document and initial budget estimates
• Produced Business Requirements Document (BRD).
• Produced Risk Management Documents for all the different Projects
• Supervise work developing team including BAs, QAs and Developers
• Produce work breakdown structure, resource allocation and task assignment for all the projects in which I have been involved.
• Define development approach and establish and follow all the phases of the SDLC
• As a manager of my group, liaison officer to other IT groups such as Server Management, Network & Infrastructure, Database Management and Data Modeling.
• Commanded Architecture Design diagrams and Data Flow Diagrams effort for all the applications and networks under our jurisdiction.
• Collaborated in the process of gathering, structuring and documenting requirements.
• Defined Test Plan and test criteria as support to the QA team
• Conducted JAD sessions for requirement gathering purposes
• Coach and training of the BA team into requirements gathering techniques and document management practices.
• Implementation of different SDLC processes such as Agile, RUP and Waterfall

Confidential

Project Manager, Louisville KY

Responsibilities:

• Application Development Project Manager with responsibilities in the areas of Project management, Task manager and Process Manager administering resources with the purpose of maximizing efficiency and reducing down time.
• Prepare and administered the Business Requirement Document (BRD) through the initiation and analysis phases.
• Use Case specifications, Test Case specifications, functional and non-functional specifications, design specifications and screen design specifications.
• Gather and develop Business, User and technical requirements for the project using JAD sessions and simulation tools such as iRise 5.0 and MS Visio. Subject Matter Experts interviews, conducting and facilitating sessions as a facilitator.
• Business process modeling and process mapping using Business Use Cases and Data Flow modeling techniques using tools such as Visio and Rational Rose.
• Re-define and re-structure business processes for their future implementation
• Elaboration of Data dictionary and data glossary for future database utilization.
• Project Plan tracking & Development
• BA training and coaching.