SUMMARY:

• I am an accomplished product manager and project management professional who has successfully delivered operational management solutions and projects ranging from software development to marketing events, with ongoing success measurement through metrics capture and analysis, I am a natural problem solver and I thrive on finding and implementing positive and effective solutions to any type of problem while contributing to a great work environment.
• I have a kind, energetic nature and a good sense of humor, and I bring a lot to my roles.
• My background has been largely focused on delivery of projects and management of programs that resolve an existing business problem for my customers.
• I am experienced in agile and waterfall methodologies, and have created and managed multiple projects and programs that aid in providing a superior customer experience and in meeting sales initiatives.
• I have built strong working relationships with teams and individuals in my current and previous roles, and have a well - honed ability to resolve conflict and remove product and project delivery obstacles.
• I am a person who gets results because I am focused, diligent, and an excellent communicator.

SKILL:

• Roadmap planning and execution
• Customer and stakeholder relationship management
• Release management
• Risk management
• Contract management and procurement
• Consensus building
• Monitoring and evaluation and project performance metrics
• Detail oriented
• Budgeting and scheduling
• Conflict resolution

EXPERIENCE:

Confidential

Senior Project Manager

Responsibilities:

• Development and management of large project and program milestone schedules
• Client stakeholder relationship management
• Management of high-volume O365 releases leveraging both VSO and CMS tools for product launch moments and ROB releases.
• Maintenance of BOM and other key internal inventories/assets
• Documentation of best practices and learnings
• Web production team management and communication

Digital Project Manager/Product Manager

Responsibilities:

• Managed multiple simultaneous projects that support mobile applications product stability for superior customer experience. Projects included B2B ecommerce initiatives in support of mobile applications, CRM solution that provides notification of service impacting events and sends personalized product on boarding collateral and on boarding training
• Member of product team that launched the industry’s first 3G/LTE/Wi-Fi carrier Push-To-Talk solution, driving the fastest-growing Confidential &T business Mobile Application launch ever with hundreds of thousands of subscribers in under a year.
• Managed relationship and creative output of digital media vendor. Completed projects include product road show marketing and registration website and ongoing production of product marketing collateral.
• Managed multiple customer advocacy campaigns. Served as liaison between product engineering, business and marketing teams to drive functionality, look & feel and brand messaging for the product for a superior customer experience.
• Served as subject matter expert on current and planned product offering to aid sales organization in meeting product sales target of 300,000 new customers within two years of product launch.
• Analyzed customer and market data and competitive landscape to understand product sales opportunity and potential value. Findings from analysis resulted in improvements in product training request UI portal and in dispatch tool UI and increased product value add which aided sales organization in meeting quarterly sales target for three consecutive quarters

Project Manager/Product Manager

Responsibilities:

• Managed eCommerce and other UI application project initiatives for Confidential. Accomplishments include implementation of project to build and launch external customer-facing credit card updates and mobile device returns and exchanges portals in support of customer migration initiative.
• Led medium to large software development projects from initiation through implementation, using Scrum principles. Accomplishments include management of a project to successfully migrate approximately 1.4 million subscribers to a large wireless carrier network through the order gateway system.
• Provided ongoing visibility into scheduled releases to leadership and stakeholders.
• Drove software release project timelines to completion within estimated scope, budget and established production Go-Live dates. .

Business Systems Analyst

Responsibilities:

• Integral part of highly flexible cross-functional development team. Wrote business and functional requirements for incremental changes occurring every 2-4 weeks.
• Performed business analytics and solution design for integrated development of systems including trouble ticketing system, IVR, billing system, online web portal for consumer ordering and account maintenance for leading wireless provider initiative.
• Successfully designed and implemented monthly incremental UI usability enhancements to B2B eCommerce site ticketing tool. Enhancements included process, user, and data flow updates.

Senior Business Analyst

Responsibilities:

• Business analyst for successfully implemented enterprise-wide self-service knowledge management tool initiative for 30,000 employees.
• Documented functional and user interface requirements, data categorization, and information management guidelines for ongoing knowledge management tool enhancements.
• Designed, coordinated and conducted training classes and mentoring workshops for over 300 knowledgebase authors, approvers and viewers.
• Served as liaison between vendor/development team and business units for tool enhancements and change requests.
• Performed ongoing troubleshooting and resolution of bugs / functional issues in knowledge system