SUMMARY:

• A retired Naval Officer and combat veteran, I have extensive global enterprise IT experience.
• I have supervised IT operations covering 600 sites in 45+ countries for over 300 customers and 1.1 million users.
• I am an expert in leading complex, technical development programs and IT operations utilizing Lean methods and process improvement to control enterprise - wide cost, scope and technical performance.

CORE COMPETENCIES:

• Strategy and Policy
• BPM
• Cloud Infrastructure
• Requirements Analysis
• Lean Six Sigma
• Systems Engineering
• Operations
• ITIL, Agile, Kanban
• Enterprise Architecture
• P&L
• TapRoot RCA
• Data Center Hosting/Buildouts
• Budget Management
• Change Management
• IT Infrastructure

PROFESSIONAL EXPERIENCE:

Confidential, DEARBORN, MI

Program Manager

Responsibilities:

• Design and implement a standardized, extensible, two-way, Ford/Dealer data exchange framework that can be used globally.

Confidential, LIVONIA, MI

Director of SaaS Operations

Responsibilities:

• Monitor environments and resolve customer uptime or performance issues
• Develop business process flows using Camunda, Bonita.
• Manage SaaS capacity, including migrating data between storage area networks and Data Centers
• Select, negotiate and build out data center colocation sites
• Manage security posture of infrastructure, applications and firmware
• Manage database & VM backups and restores, including routine test restores
• Performs post mortems and provides root cause analysis
• Manage disaster recovery architecture and operations
• Maintains a high SLA uptime of the SaaS environment
• Manage staff to meet deadlines in a fast moving environment
• Develop and hone processes and procedures used to support customers
• Identify projects and/or collaborate on projects to increase the efficiency of our delivery services, including infrastructure and software changes and enhancements
• Forecast staffing and manage a $10.6 million dollar budget

Confidential

Service Delivery Manager

Responsibilities:

• Facilitates infrastructure build activity from Project inception to Production
• Partners with PMO to manage risk across portfolios
• Facilitates cross-functional engagement of infrastructure work
• Maintains accountability for quality and timeliness of EITS deliverables so projects execute on time and on budget
• The primary point of escalation for project managers and supporting teams for EITS related issues
• Provides guidance to project stakeholders to existing and emerging processes and helps to reduce ambiguity
• Assists in the coordination of infrastructure build activities for server operating systems, storage, networking, security, web/application/database software, virtualization, high availability and disaster recovery
• Ensures appropriate functional lead engagement
• Facilitates and prioritizes resource assignments
• Directly responsible to manage review and approval of design documents and processes to ensure quality
• Assists in Infrastructure estimates for the project request process
• Supports project managers in creation of level of effort (LOE) estimates
• Assists in identifying dependencies across the portfolio
• Engages key vendors related to project specific deliverables

Confidential, Chandler, AZ

Program Manager

Responsibilities:

• Desktops
• Mobile applications and devices
• Security and patch management
• Network monitoring and management
• Application support
• User requests
• Collaborate with 22 DHS components to support the ICE mission. For example, Homeland Security Investigations (HSI), U.S. Customs and Border Protection (CBP), and the U.S. Coast Guard (USCG).
• Monitor and manage all outages on the ICE network.
• Manage servers in the ICE environment disbursed in CONUS and OCONUS.
• Securely monitor and manage all worldwide ICE sites.
• Support over 27,000 users across all ICE locations and missions worldwide.
• Manage and perform security patch updates of all systems across ICE.
• Manage and support Active Directory and Exchange (ADEX) and mobile devices across the ICE network and ensures all systems are secured.
• Manage the Physical security for Enterprise Operations West (EOW).
• Manage a Secured Alternate Facility.

Confidential, Phoenix, AZ

Organizational Policy Architect

Responsibilities:

• In cooperation with the Enterprise Architecture Group, identify, develop, refine, and modify policies, standards and procedures to ensure they align with Arizona Revised Statutes and Federal law.
• Develop and write Arizona statewide policies, standards and procedures (PSPs).
• Analyze current ADOA policies, ascertain relevance and translate statewide policies into a proposed department policies framework
• Develop the department's policies and standards, procedures and subsequently, processes for implementation and monitoring with appropriate documentation including definitions for roles and responsibilities.

Confidential, Scottsdale, AZ

Program Manager & Performance Improvement Senior Lead

Responsibilities:

• Hired specifically to resurrect a program placed on hold.
• Analyzed the current state of the program and identified all issues necessary to bring the service to general availability for the customer.
• Integrated new processes and technology improvements conducting the first MRP4MS disaster recovery test in December 2012.
• Analyzed backup and recovery timelines for areas of improvement in process and staffing efficiency.
• Root Cause Analysis (RCA) of data center tests using Taproot™ methodology.

Confidential, Phoenix, AZ

Program Manager

Responsibilities:

• Development and interface linkages for SACM process and Cloud Services.
• End-to-end development and process improvement of Incident Management, Change management, Release & Deployment Management, SACM and Service Desk.
• Responsible for internal consulting on ITIL best practices in developing and improving processes across Mainframe and Midrange platforms. Working from business strategy, we analyze current IT processes, define the point of arrival (POA) vision, develop an actionable gap analysis and assist internal groups in developing the appropriate ITIL process. System knowledge to include InfoMan, InfoWeb and ChangeMan.
• Responsible for development and implementation of enterprise-wide ITIL v3 processes: Release & Deployment Management Process Flow, Change Management Process Flow and Definitive Media Library (DML) Flow.
• COBIT Controls alignment with Change and Release
• Detailed Roles & Responsibilities coupled with Skills Framework for the Information Age (SFIA) 4.0
• Policy, Procedures and Standards associated with Change and Release.
• Developed ITIL processes: Change Management Process, Release & Deployment, Incident Management and a detailed Definitive Media Library (DML).
• Identified and applied specific COBIT control points for Change and Release Management.
• Advised and recommended corporate Policy, Procedures and Standards associated with Change and Release Management.

Confidential, Mclean, VA

Senior Associate (Director)

Responsibilities:

• Advised the Navy on development of a Service Portfolio Management Process allowing unprecedented level of IT planning and analysis or proposed portfolio changes.
• Advised the Navy on a best practices methodology for the implementation of Service Portfolio Management.

Confidential, Vienna, VA

Senior Program Manager

Responsibilities:

• Created a Business Reference Model (BRM), Services Reference Model (SRM) and Technical Reference Model (TRM).
• Developed Intelligence Community Standards Repository (ICSR) across 16 agencies. Resulted in first ever-centralized standards database for intelligence community.
• Implemented comprehensive IPv6 Address Management Plan for Intelligence Community (IC). Result: Streamlined and more efficient methodology for assigning IP addresses across IC.
• Authored comprehensive Network Transition Strategy for intelligence community. Result: Effective long-range plan for combining top six agency networks into single core.

Confidential, Chantilly, VA

Deputy Division Director

Responsibilities:

• Safely transitioned over 3600 projects to operational environment. Result: Methodical introduction of new technology, which minimized downtime, rework, man hours and cost.
• Minimized costly “Tier II” support by improving less costly “Tier I” services. Result: Processed over 270,000 incidents in 2007 (30% increase over prior year) while improving quality of service and customers’ experience.
• Streamlined security patch process for Information Assurance Vulnerability Alerts (IAVAs) by 62%, which saved $6 million and 2,400 man-hours.
• Supervised five ITL processes to include Change Management, Configuration Management, Incident Management, Service Desk and Release Management.
• Developed and implemented a Release Management Process from the ground up.
• Supervised 25 personnel and four managers. Executed $60 million contract—with $130 million follow-on—for Multi-intelligence fusion Core Program. Managed design Reviews (PDRs, CDRs), testing (DT&E, ST&E) and Operational Evaluation (OPEVAL). Exercised $10M Signature Authority and expertly interpreted Department of Defense acquisition guidelines. Applied Department of Defense Architecture Framework (DoDAF) and JCIDS acquisition principles to delivery of a highly complex intelligence system.
• Delivered first phase of multi-intelligence, fusion-core system (Spiral 1) ahead of schedule. Replaced outdated system, thereby allowing improved applications for fleet intelligence operations.
• Coordinated rapid delivery of advanced experimental technology to battlefield. Result: Improved target resolution and minimal collateral damage. Result: Improved target resolution and minimal collateral damage.

Confidential, MONTEREY, CA

Graduate Student

Responsibilities:

• Completed master’s coursework in satellite and communications, data transmission and control systems for satellites. Payload design experience to include power subsystem (solar panels, batteries and Radioisotope Thermal Generation (RTG)).
• Payload & Bus design using CAD programs such as AutoCad, SolidWorks and Matlab.