SUMMARY:

• 17+ years of experience with technology strategy and delivery management:
• Extensive experience in managing project delivery in supply chain management, e - commerce, Point of Sale, services, order management areas of Retail industry
• Excellent customer focus with a proven ability to interact with senior client management
• Experience with large-scale program/capability delivery in the retail, healthcare, BioInformatics scientific services
• Proficiency in IT strategy, product roadmaps, budget planning, project planning, forecasting and planning of resources, schedule/cost control, change control processes
• Experience with multiple SDLC models: Agile, Iterative, waterfall, RUP, Scrum, Test driven development
• Extensive experience in managing global delivery teams in a cross-functional matrix organization
• MBA in General Management from Top business school
• PMI certified Project Management Professional (PMP), ProSci change management certificate
• Experience with Project management tools like MS Project, ITG, Niku, Clarity, ACE
• Experience with Technology platforms such as Java, .NET, Portals, Web 2.0, POS, Middleware, Databases

PROFESSIONAL EXPERIENCE:

Confidential

Sr Product Capability manager/Program director

Responsibilities:

• Managed delivery of multiple projects in the Geeksquad Online portfolio and Multi-channel Order Management
• Created program charters, program governance, program milestones, staffing plans, stakeholders status reports, change management, communication plans.
• Worked with sponsors to create product roadmap, prioritize requirements, releases, business communication, change management
• Managed the project financials, project budgets, and demand forecasting
• Prepared and delivered presentations to management at all levels of the organization on project updates, and roadmap
• Defined the delivery methodology using Agile delivery concepts
• Led the project teams in all aspects of the program - initiation, architecture, story elaboration, design, development, testing, user acceptance, pilot, implementation and support
• Managed delivery with multiple service providers (vendors) located across multiple geographies
• Contributed to delivery management strategy for Bestbuy PMO - agile delivery framework, delivery metrics, lessons learned, stagegate processes

Confidential

Sr Project Manager

Responsibilities:

• Managed multiple projects for strategic initiatives such as Vision Into Action and Business Transformation for the BioInformatics and Scientific Services, Conceptual design, Quick Wins for network partners, Regulatory compliance
• Managed projects using Agile methodology, Waterfall, RUP methodology
• Created product roadmap, charter, project plans, resource plans, team charter, quality management plans, processes, business continuity plan
• Developed business case and worked with sponsors to prioritize requirements, releases, IT budgets and demand forecasting
• Prepared and delivered presentations to management at all levels of the organization on project updates, and roadmap
• Interfaced with business stakeholders and executive sponsors for budget presentations, status reporting, requirement gathering and prioritization
• Worked in matrix environment with various resource groups within the company to select right staff for the projects
• Created standards and processes for project execution, quality management, release management, issue and risk management

Confidential

IT Capability manager

Responsibilities:

• Managed end to end delivery of multiple projects running simultaneously for Retail, Online, International channels with combined budget over $5Million and team size greater than 40
• Managed multiple projects/programs using Agile methodology to deliver the IT capability of Mobile Guided Selling solution to the Bestbuy Mobile business
• Managed a competency center for Guided Selling system for Bestbuy Mobile providing a suite of project execution processes, quality standards, estimation templates and frameworks of reusable components
• Created product roadmap, charter, project plans, resource plans, team charter, quality management plans, processes, business continuity plan
• Developed business case and worked with sponsors to prioritize requirements, releases, IT budgets and demand forecasting
• Prepared and delivered presentations to management at all levels of the organization on project updates, project cycle, and expected results.
• Interfaced with business stakeholders and executive sponsors for budget presentations, status reporting, requirement gathering and prioritization
• Worked in matrix environment with various practice groups within the company to select right staff for the projects
• Managed teams of 3rd party vendor, independent contractors, Wipro located across different geographies - USA, UK, India by giving technical work direction, setting priorities, quality control and improvement
• Managed the vendor relationship and vendor deliverables, SLA, SOW for product customized for the guided selling capability
• Created standards and processes for project execution, quality management, release management, PMO, risk and issue management

Program Manager

Confidential

Responsibilities:

• Led the end to end delivery of multiple projects simultaneously for e-business functions of Retail industry in Supply chain, Dot Com, Human resource with combined budget of over $3 Million and team size of 40
• Created project charters, project plans, forecasting, resource plans, quality management plans, risk mitigation and issue management to successfully deliver the projects on schedule and budget
• Led the end to end system development and implementation for Online campaign management system, Supply chain Order management vendor production schedule system
• Created implementation plans for the IT services by collaborating with infrastructure services
• Coached and mentored my team by providing multiple levels of interaction with the peers, management; and providing and managing their personal development plans
• Developed business case and worked with sponsors to prioritize requirements, releases, IT budgets and demand forecasting
• Managed the expectations of the business clients by having regular touch base to get regular feedback and alter the delivery approach to exceed the customer expectations
• Developed RFI/RFP for prospective projects at various Retail clients
• Created a quality review framework which was an innovative idea to provide third party quality assurance service to the clients and by way of doing that, increasing my employer’s footprint in the clients’ IT space

Project manager

Confidential

Responsibilities:

• Managed multiple projects/releases under a large multi-year, multi million dollar program for a Retailer in the area of Point of Sale
• Partnered with the third party vendor to manage the schedule, execution, risks for the product implementation
• Managed the schedule, cost, quality, risks, issues, resources for the projects having team size of 30 and budget of $1.5 million
• Worked with the business teams to help prepare business case by conducting market tests and performing technical feasibility study
• Presented different alternatives for project execution with pros and cons and discussed with the stakeholders to select the right execution approach

Application Architect

Confidential

Responsibilities:

• Led the technical architecture team for web based Profit Margin Analysis System
• Formulated architecture guiding principles to serve as reference standard for the technical solution for the application
• Performed product evaluations and feasibility study in order to make Build Vs Buy decisions
• Partnered with third party product/solution vendors to ensure the technical needs of the applications are being addressed sufficiently
• Mitigated the risk of introducing new technologies by performing Proof of Concepts in the initial phases of the projects

Application Architect

Confidential

Responsibilities:

• Designed the architecture of web based multi tier complex applications for Retailers
• Formulated architecture guiding principles to serve as reference standard for the technical solution for the application
• Coached and mentored the technical team of 25 team members spread across multiple geographies
• Prepared an approach for performance testing and tuning of the applications - resulting in gaining a scalability of 300% during the holiday peak seasons
• Consolidated and re-platformed applications resulting in retiring one mainframe based system saving of $800K per year in the support and maintenance cost
• Prepared frameworks for J2EE applications which reduced the development effort by 25%

Technical Project Manager

Confidential

Responsibilities:

• Led the development and support teams of 3 customer facing applications for leading Retailer client
• Won the first project in the client organization to be delivered using the global delivery model (offshore)
• Instituted the estimation technique and resource planning approach tailored for the client’s specific needs
• Managed a redesign of the system to business which resulted in reduction of checkout time at the point of sale registers by about 200%
• Increased the offshore leverage from 40% to 70% by moving the testing lab to offshore delivery center
• Instituted the practice of using checklists and automated review tools to provide quality assurance at less cost