SUMMARY:

• Passionate, target driven, excellent problem solving and interpersonal skills. Highly dedicated with proven abilities to work under pressure and to tight deadlines. Comfortable working independently as well as part of a team. High drive, energy and enthusiasm. Excellent communication skills. High commitment to excel in a challenging environment. Thrives in complex and changing environments. Always giving the extra mile to achieve objectives and results, extremely passionate about driving organizations towards excellence, bringing shareholder value and enterprise effectiveness trough promoting change and improving processes.
• Experienced Project Management support within the Prince 2, PMI, Waterfall, SDLC, Governance for Railway Investment Projects (GRIP) methodology for leading industry sectors (IT, Telecoms, Infrastructure, Rail, Construction, Oil and Gas, Insurance, Digital & Media)
• Project Governance; Project Planning; Resource Management; RAID Management; Stakeholder Management; Business Analysis; Process Improvement; Change Management; Data Analysis and Quality Assurance.
• End - to-End Project Lifecycle Experience.
• Organized and methodical, with strong attention to details.
• Strong Analytical skills.
• Excellent MI Reporting and Presentation skills.
• Sound Ability to work under pressure and deliver within a high performance and diverse disciplined team.
• Willing and able to use initiative in completing own tasks and team tasks.
• Flexible and adaptable to changing demands and environments.
• Software Competencies: Advanced user of MS Word, Excel (pivot tables), PowerPoint, MS Project, SharePoint (building site collections and pages), Visio, Outlook and Lync.
• Well adept at learning new tools/software’s and quickly becoming a proficient user.
• Ability to work independently and as a team member
• Reliable, honest, trustworthy and professional at all times

TECHNICAL SKILLS:

Microsoft Applications: MS Word, MS Excel, MS PowerPoint, MS Project, MS Visio, MS Share Point

Business Applications: Obtree (Web Content Management System), Oracle, iprocurement, Oracle projects, Niku and Clarity, Live Link, ePIF and Liberty X32 (Company bespoke Databases), 4 Projects & Projectwise (Document management systems), CCMS 1&2, ARM (Risk management system), Central Desktop, HP Quality Center, SAP, Lync

PROFESSIONAL EXPERIENCE:

Confidential

Project Coordinator

Responsibilities:

• Assist the PMO Manager with the daily governance of IT Infrastructure Telecom Portfolio projects and administration of the PMO.
• Scheduling and coordinating IT Governance meetings, booking meeting rooms, collating meeting documentation, communicating agendas, taking minutes and following up actions.
• Assist Project Managers, Project Engineers and project team members by providing them an up-to-date view of progress against milestones, risks and issues, and dependencies as directed by the Programme Manager
• Monitoring and reporting on active projects, following up and reporting progress; preparing reports to be submitted to IT Portfolio Management Board, addressing any areas of concern, or quality issues.
• Creating and maintaining project plans and the IT Portfolio master plan, tracking and monitoring key milestones and dependencies.
• Tracking project timelines and financials, ensuring adherence to planned schedules, and reporting budget variance and timeline slippage to the IT Portfolio Management Board.
• Manage two small cap budget ($2M) and financial tracking for projects ranging between $13M-$30M
• Perform variance review, financial reporting and analysis for applicable budget
• Assist in researching and providing explanations during month-end for any large month-end variances vs. financial plan
• Induction and orientation of new PM and PMO personnel.
• Training PMs and PMO personnel on PM tools. (e.g. MS Project and SharePoint)
• Collaborating with various Business teams (e.g. Finance, IT Architecture, Solutions Design, IT Operational Technology deliver teams
• Assisting the PMO Manager in shaping and defining new governance processes; Managing and recommending required improvements to all project methodologies.
• SharePoint administration - redesigning the IT Portfolio PMO site and all project portfolio sites.
• Records Management of the PMO site and all project sites.
• Providing support to all IT Portfolio Management staff
• Tracking all procurement activities for all projects, by logging and issuing purchase orders, entering invoices and tracking payments using SAP Financial

Confidential

Project Management Office Lead

Responsibilities:

• Ensure the portfolio of projects is kept up-to-date to support the delivery of projects by the Platform Delivery Department.
• Maintain an accurate and up to date resource management tracker using MS Excel, informing management of key changes, and lead project managers of upcoming events on required resource movement
• Obtain and maintain a central repository of status reports for all projects to ensure a clear audit is maintained and available on demand
• Critically review portfolio on baselines, schedules, effort and actuals vs. budget. Ensure business context behind any material variances is fully understood and communicated to the PMO & Platform Delivery management team
• Support technology management and Head of Digital to critically evaluate the portfolio of projects scrutinizing key milestone deliverables, delivery dates and resource constraints
• Tracked and reported on projects using Studio Design Traffic system and Jira ticket tracking system
• Be fully familiar of projects on the portfolio and provide timely information to the Lead Project Manager on resource allocation, issues, conflicts, etc.
• Provide input to presentation material including project KPI reports for project/programme steering or executive meetings
• Monitor the project document repositories providing QA across key project documentation to ensure adherence to standards defined by PMO
• Created and Support a gated governance process for all project initiatives and providing project templates and packs at appropriate events
• Improved and maintained internal processes in the areas of project management, contract management, facilities management and communications
• Handled project finances including accruals, invoice tracking, financial reports to accounts payable department, invoice approval for project in Oracle and created all necessary presentations and documentation.
• Develop and maintain Digital Road Map with the use of MS Project and PowerPoint
• In addition to the above responsibility also assigned to Project Manage small to mid-sized projects as and when necessary

Confidential

Project coordinator / Project support Analyst

Responsibilities:

• Bi-Weekly status reports / communication - collation of work stream input, working with delivery manager to produce final report
• Assisted and coordinated projects to ensure that they are delivered to time, cost and quality
• Act as point of contact with clients/ customers at all stages of assigned projects
• Ensured appropriate governance is applied across all activities within area of responsibility ensuring all quality procedures and systems are adhered to
• Monitored, managed and developed upstream/downstream project schedules
• Worked with the upstream/downstream project managers to develop corrective actions to keep multiple projects on schedule
• Ensured that all aspects of the project plan/risk and issues log are captured, compiled and managed and that cost, schedule and HSE risks are minimized.
• Managed the PMO share point process, procedures, communication and engagement
• Assisted with the preparation of PowerPoint presentations to clients, assisted with creation and circulation of Board packs and minutes
• Supported the PMO and project management with administration and office systems support
• To “meet and greet” visitors and set-up meeting rooms
• To be the IT point of contact, liaising with outsourced IT support company
• Maintained and monitored contacts directory, office equipment and stationery
• Extensive diary management

Confidential

Project Support Analyst

Responsibilities:

• Weekly status reports / communication - collation of work stream input, working with PMO manager / delivery manager to produce final report
• Operating Committee and Programme Team Meeting - collation and preparation of weekly meeting packs, organizing the onsite/offsite meeting logistics (room bookings / printing materials) and taking/distributing timely minutes and action
• Weekly and monthly reporting to Senior Management
• Facilitate the onboarding / leavers and pipeline resources process
• Prepare contract renewals - work with work stream leads to facilitate their Resourcing requirements and liaise with Group Operation resource function to ensure consistency / accuracy of resource data
• Review progress of project against agreed timescales challenge milestones, dependencies and resource clashes with Project Managers against programme plan
• Managing risks, issues and dependencies to ensure they are accurate, up to date and being progressed by the appropriate owner
• Generate, update and improve project processes and standards and ensure programme team follow and adhere to these
• Providing support to Programme management team and other programme team members as required
• Vendor Management - develop/maintain vendor relationships, preparation of meeting materials and filing of vendor correspondence and financials
• Financial tracking / Invoice management - validate invoices against work order, reconcile against projections. Manipulation of financial data for input into various meeting packs, provide variance reporting
• Involvement with ad hoc financial department assistance and finance projects activities
• Manage Central Desktop filing system, administration of user access, maintenance/updating and ensuring proper storage of all project documentation both for full audit trail purposes and for secure and easy future access.
• Project managed the decommissioning and migration of Central desktop
• Management / maintenance of programme Intranet site
• Planning and managing floor moves / layouts

Confidential

Project Management Assistant

Responsibilities:

• Provided Project Management support based on the Governance for Railway Investment Projects (GRIP) methodology
• Performed document control functions in accordance with Confidential policy and procedures
• Set up meetings/conference calls, minute taking and action chasing
• Preparing status reports and presenting to upper management
• Responsible for creating, updating and collating weekly and monthly tracking documents
• Perform additional assignments and responsibilities as assumed or requested by Senior Management Team.
• Ad Hoc support to other department including Senior management team, Document control office and Tender Team
• Maintain and update the internal library (CCMS) and index, including administration of images, private & confidential documents and Tender documents
• Ensure that all project files are kept up to date and distributed to project staff on a regular basis

Confidential

Document Controller

Responsibilities:

• Monitor and control electronic document management system, (4Projects) troubleshoot technical and non-technical issues, set up user training / manuals
• Managed system configuration / system settings processes to ensure fulfillment of business requirements and application requirements
• Provide ad hoc data analysis to management
• Liaise with Designers, Construction Manager, Engineers, Legal, Vendor, Client and Site Personnel
• Inputting Drawings into system and issuing transmittal letters and receipts out to sub-contractors, design team and site teams
• Issuing transmittal letters and receipts concerning the documents in circulation,
• Produce Work Packages Approved for Construction register on a weekly basis for Teams

Confidential

EA / Project Coordinator

Responsibilities:

• Maintained office operations and office management. This includes managing relationships with external suppliers, tracking office management spend, and effective budget management
• Maintained smooth running of office infrastructure and support functions such as IT/printers/phones/post/cleaning/maintenance
• Greeting visitors and being the face of the company. Embodying the Trap values by constantly striving to create a welcoming friendly office atmosphere
• Supported two Programme directors and other senior staff by providing ad hoc assistance such as booking flights, dealing with diary management, filing out expenses, and other administrative tasks
• Responsible for co-ordination of visiting members of senior management to the London office (flights, accommodation, diary management etc.)
• E-mail and telephone management including extensive liaison with internal and external clients
• Maintaining good relationships with Business Partners, onshore/offshore senior executives, operations and support staff
• Handling highly confidential files and records, including correspondence, budgets and Staff documentation

Confidential

Responsibilities:

• Working in Prince 2 Methodology environment
• Tracked and monitored project activities (budget authorizations, initiation documents, budget sources, resource alignment and resource time recording) using Oracle project and iprocurement.
• Ensured project documents were complete, current, and stored appropriately.
• Identified resources required and assigned individuals/teams responsible for implementation.
• Liaised and managed the relationships between all impacted departments (i.e. Finance, Design team, Operations team and other Project Management Offices) to ensure proper communications and reporting practices.
• Compiled reports using the Oracle/Clarity software tool based on project spend, actual and accruals.
• Able to understand, learn and apply principles of the relevant services and business requirements, to the extent required in order to effectively operate key change and reporting processes.
• Maintained the contents and templates of the Project Management Office intranet site.
• Analysed and identified process improvements.
• Preformed UAT and other acceptance testing, raising, tracking and retesting defects working alongside business analyst and teams in a range of different environments and projects
• Provided project manager’s support with the PMO’s bespoke project/reporting tools.
• Provided access and training for new starters
• Coordinated Project Management related training courses; control of training documents and CBT's (Computer Based Training Packages)
• Managed office and the Supervision of team.
• Managed the PMO inbox and calls

Confidential

Travel claims Negotiator

Responsibilities:

• Responsible for assessing Insurance claims from notification through to settlement in accordance with the applicable policy terms of each contract.
• Responsible for call handling in relation to claims notification, customer service, and providing technical claims advice in accordance with the appropriate policy terms of each contract.
• Escalated complaints to the correct channels arising from processed claims.
• Registered and issued certificate of insurance to customers.
• Ensured the company’s claims system data was accurate and up to date at all times.
• Corresponded with third parties to discuss liability and identify negligenceHisham O. JoResolved Customer dispute

Confidential

Project Co-coordinator/Personal Assistant

Responsibilities:

• Managed the installation of a new office, responsible for selecting technical equipment required. Implemented and controlled office procedures.
• Drafted correspondence for high profile clients and Associates.
• Managed office and the Supervision of team.
• Liaised with Sports Personalities, Local Education Authorities and local schools to either promote the Company or prepare for major events.
• Managed the marketing of the company’s various other projects to clients. Facilitated bookings, indoor and outdoor events to be held at requested locations.
• Personal assistance provided to high profile director; organised meeting rooms, business/family trips, school fees, social gatherings and press conferences

Confidential

Senior Sales Assistant

Responsibilities:

• Customer awareness and providing a high standard of customer service, whilst resolving customer queries and complaints
• Extensive product knowledge throughout mens/womenswear children’s wear and homewear departments
• Drawing up daily planner including staff lunches/breaks, staff cover and ensuring a steady flow of manpower