PROFESSIONAL SUMMARY

• Certified Project Manager and Salesforce Admin with over 10 years of experience in managing and developing projects utilizing Agile Methodology, Planning, Risk Assessment, Resource Management, Estimating and Monitoring Cost, Scheduling, Assessing Customer Requirements, Identifying Dependencies and Gaps and developing Responsive Plans.
• Highly skilled Salesforce certified administrator (ADM 201) with knowledge in sales, marketing, service, and community cloud.
• Experience in working with nonprofits using Salesforce for implementing fundraising campaigns, donation portals, educational services and community services.
• Strong background in planning and execution of full Software Development Lifecycle for Application Development, Enterprise Networks, Cloud Implementation, Virtualization and Salesforce Integration.
• Experience in administering and verifying departmental policies, procedures, processes and improvements with collaboration of senior leaders to develop sound business cases for strategic priorities and initiatives.
• Strong proficiency with task sequencing, dependencies, third party vendor responsibilities, communications, expectations in a multi - vendor hybrid environment.
• Ability to manage large, cross divisional programs and teams in a complex environment and drive results.
• Excellent client-facing, customer service orientation, communication, critical thinking, multi-tasking, problem solving, self-starter, time management and analytical skills.
• Proficient in developing project schedules using MS Project, Smartsheets and related project planning tools.
• Demonstrates to increase productivity and streamline business processes by implementing automation solutions including Share point, SalesForce, Jira and Visio.
• Actively participated in proposal development, identifying new services and development opportunities, client presentation and documentation.

Confidential, ADAMS Virginia

Project Manager

Responsibilities:

• Working as a Confidential and Project Manager to design a complete LMS (Learning Management System) for ADAMS nonprofit education program for catering estimated 3000 end users.
• System requirements include Integrating “Blue Pay” payment system for admissions and connecting existing salesforce module with LMS system.
• Automate all manual processes and provide latest interactive capabilities to students, parents and teachers.
• Project will include Integration with external systems, Workflow rules, Visual Force Pages, Triggers, Assignment rules, Approvals, Custom Objects, Email Alerts, Security, Permissions, Relationships and Sharing models.
• Project scope includes training Salesforce administrators and end users to efficiently manage LMS system, creating and maintaining supporting documents and training materials.
• Manage complete SDLC for Salesforce implementation including managing timelines, budget, resources, quality, vendor relations, tracking milestones, team and assignment management.
• This is part of my pro bono activities to serve local community using my technical skills.

Senior Project Manager

Responsibilities:

• Managed multiple projects including Cell Site Infrastructure enhancements, Nationwide Design Projects & Implementation.
• Manage procurement process, including vendor evaluation, performance and selection.
• Manage and develop internal local and offshore teams involved in Acceptance process and provide guidance and process for successful completion of project phases.
• Successfully manage and completed nationwide Design Project for Sprint for 33 markets and close to 10,000 sites costing close to $25 million.
• Direct co-ordination and weekly interactions with customer providing project updates and resolve pending issues.
• Actively involved in team building, trainings, technical guidance, problem solving, analyzing and provide risk reposes along with SME’s for known and unknown issues.
• Analysis and implementation of new features and parameters for 4G on cell and cluster level
• Create processes and provide vision using MS Project, Visio, SharePoint, CRM, Benchmarking, Strategic planning, Outsourcing and Change Management.

Confidential, Virginia

Responsibilities:

• Responsible for end to end development and implementation of software solutions for end clients from pre-sales to delivery and support process.
• Managed shared poll of 60 software engineers and front end developers for daily assignments and stand-up meetings.
• Worked closely with clients for providing data connectivity and backup solutions.
• Worked with multiple vendors for integrating third party products and services.
• Virtualization of critical services/applications/DBs with high availability
• Responsible for managing largest US Telecom client AT&T along with US Cellular, Samsung, MetroPCS, TELUS, Bell Canada and multiple other local US clients.
• Developed suite of software products including WINDCATCHER, Benchmarker and X-Stream.
• Involve in writing Software Feature requirements, Testing and Quality Assurance of the newly released products before delivery to customer
• Lead Sales and Support department activities related to Windcatcher, Xynergy & BM and investigate, troubleshoot and resolves technical tool related issues.

Lead Engineer

Confidential, New Jersey

Responsibilities:

• Performing remote updates. New Site Integrations and New builds
• Monitor system performance indicators (KPI’s) such as Receive level, Receive Quality, Dropped Calls, SQI, Blocked Calls, HO Failure and Missing Neighbors
• Checking the Network System Equipment interface (NSEI) assignment and change if required.
• Handling Base Control Sub Unit (BCSU) switch over
• Downloading plans and creating Dynamic Access Pool (DAP)
• Processing & analyzing of raw STS data on daily basis to improve major KPIs (TCH Assignment Success Rate, TCH Drop Rate, and Handover Success Rate)
• Routine monitoring and review of radio network Key Performance Indicators (KPI)

Confidential, New Jersey

Responsibilities:

• Calibrate and evaluate performance of test equipment of CW transmitters, Receivers, and CDMA optimization equipment
• Produce numerous coverage analyses through the Planet EV Propagation tool
• Evaluate and redesign potential sites for relocation
• Performed numerous Site Visits out in the field to evaluate Antenna Configuration options
• Used Planet for the prediction of best candidate and ran tuned RF propagation Model for different Clutter types
• Performed Site-walks for the part of evaluating best candidate with respect to antenna placement issues in the area and reviewing zoning and construction drawings