SUMMARY:

• 10 years managing software application development and infrastructure projects using Agile/Scrum and Waterfall methodologies.
• 15 plus years in Information Technology.
• Able to simultaneously manage multiple projects.
• Worked under PMO oversight for delivering projects within budget, schedule, and resource commitments.
• Able to create and maintain project documents: Charter, Communication plans, Project Plans, Requirements Documents, Risk/Issue Logs, Meeting Minutes, Status Reports, and other documents.
• Can oversee cost management, financial forecasting, and budget including CapEx/OpEx.
• Vendor management experience working with third party on - shore and off-shore vendors and partners.
• Strong written and verbal communication skills - able to interact with both IT and the business units including C level executives, management, project teams, vendors, SMEs, and other stakeholders.
• Able to work individually and in team oriented, cross-functional, and matrixed environments.
• Flexible, versatile, proven ability to be a team player, quickly adapt, and learn new skills and technology.

EXPERTISE AREA:

• Budget/Cost (CapEx/OpEx) Management
• Change Management
• Program Evaluation and Review Technique (PERT)
• Resource Planning / Leveling
• Contract and Procurement Management
• Risk Management
• Critical Path Method (CPM)
• Scope Planning, Definition, and Control
• Cross-Functional / Matrix Team Management
• SDLC Methodologies: Agile/Scrum, Waterfall
• Earned Value Analysis
• Work Breakdown Structure (WBS)

TECHNICAL SKILLS:

Business Intelligence (BI)/Reporting: SAP Business Objects; Cognos; Crystal Reports; Frx; Informatica 9.1; SQL Server Reporting Services (SSRS)

Customer Relationship Management (CRM): Microsoft Dynamics CRM 4.0

Database (Relational) Design/Query: MYSQL; Normalization; Oracle Database 11g; SQL; SQL Server; SQL 2000 Enterprise Manager, Query Analyzer; SQL 2005 Server Management Studio

Enterprise Content Management (ECM): Confluence 5.7.5; Documentum; Microsoft Office SharePoint (MOSS) 2010; Windows SharePoint Services (WSS)

Enterprise Resource Planning (ERP): Centura Visual Manufacturing and Financial, SAP R/3

Office Productivity: MS Office (Access, Excel, Outlook, PowerPoint, Visio, Word)

Programming Languages: ASP.Net; C; C#; CSS; HTML; IIS; J2EE; .NET; Turbo Pascal; VB

Project Management Tools - Agile: Team Foundation Server (TFS) 2012, Jira 6.4.5, Workfront

Project Management Tools - Waterfall: Clarity, Microsoft Project / Project Server, Primavera P6 Professional

Administration Tools: Active Directory; Bv-Admin; Console One; Netware

Ethernet LAN: 10/100 Switches; DEC Repeater; Hubs; IP routers; Terminal Servers

Network Storage: Network Attached Storage (NAS); Storage Area Network (SAN)

Operating Systems: DOS; UNIX (AIX 3.x); Microsoft Windows 2000 Professional, NT Server 4.0, NT Workstation 4.0, XP Professional, Vista, Windows 7, Windows 8, Windows 10

Remote/File TransferUtilities: DameWare Mini Remote Control Application; FTP; NetMeeting; PCAnywhere; Terminal Services; Windows Remote Desktop Services

PROFESSIONAL EXPERIENCE:

Sr. Project Manager (Consultant)

Confidential, Upland, CA

Responsibilities:

• Increased operational efficiency by managing the release of a new version of Web based software used by physical therapy offices for scheduling, EMR, and billing functions following SDLC guidelines.
• Performed process re-engineering by setting up and administering project spaces in Jira 6.2.2, setting up a document repository in Confluence 5.9.4
• Introduced and coached Agile concepts to the project team and performed as a Scrum Master.
• Worked with offshore application development and UI/UX teams in India.
• Improved data mining capability by supporting SQL DBA in implementing a data warehouse for data objects for audit log reports.
• Worked with the production support team on the new software version features.
• Project team members: Business sponsors/Product Management/UAT, IT infrastructure, UI/UX, software development, and QA - 13 team members (11 technical, 2 business)
• Methodology: Hybrid Waterfall/Agile; Project Management tool: Jira
• Responsibilities: assembling team resources (matrix IT environment), managing scope, creating project plan/schedule/baselines/milestones/WBS, run daily stand ups, retrospectives, track progress, managing risks/issues, processing change requests, storing and managing artifacts on Confluence, creating meeting minutes, and weekly status reports to executive management.
• Increased revenue collecting efficiency by managing 4 small integration projects to 4 clients of BMS that required bi-directional VPN tunnels setup in order to send patient information to clients while collecting payment charges from them.

Sr. Project Manager (Consultant)

Confidential, Irvine, CA

Responsibilities:

• Increased revenue with the enhancements of an accounting payables/receivables middle-tier gateway that allowed additional business management firm clients to integrate with the gateway resulting in opening of new deposit accounts totaling $500 million.
• Inherited project in-flight already in planning and execution.
• Developed migration strategy for new clients coming from other gateway solutions - involved end-to-end testing with the gateway and Fiserv, file format conversions, and creation of client specific FTP folders.
• Ensured Payables application could accept incoming data from Business Management firms and send outgoing data to Fiserv for transaction processing then accept confirmation from Fiserv to send back to the Business Management firm.
• Setup new development and QA environment for testing as well as new production environment to migrate Payables application to new production servers.
• System implementation subject to information security review, PEN testing, and SOX compliance.
• Managed multiple external vendors and contract resources involving SOWs and work orders.
• Project team members: Business sponsors, IT infrastructure, software development, operations, QA, UAT, application support, and product management - 18 team members (16 technical, 2 business).
• Methodology: Waterfall; Project Management tool: Workfront.
• Responsibilities: assembling project team/resources (matrix IT environment), managing scope, creating project charter, project plan/schedule/baselines/milestones and WBS, track progress, managing risks and issues, consulting with Business leaders on change requests, storing and managing artifacts on Workfront and SharePoint as document repositories, creating meeting minutes, weekly status reports to the PMO and executive management.

Project Manager (Consultant)

Confidential, Irvine, CA

Responsibilities:

• Increased product offerings by adapting U.S. educational E-courses for the Mexico market with a redesign of the front end user interfaces, content, and e-commerce engine following SDLC guidelines.
• Total Projects Managed: 8 (1 large, 5 medium, 2 small).
• Localized Web content using .NET and CMS tools to meet Mexico market requirements.
• Migrated student users from legacy student portal interface to redesigned interface.
• Coached team members on agile processes - client transitioning from Waterfall to Agile on most appdev/software projects - uses hybrid methodology where possible until full transition complete.
• Managed multiple external vendors and contract resources involving signing of SOWs and work orders.
• Methodology: Agile/Scrum; Project Management Tool: Jira.
• Scrum Master Responsibilities: Entering user stories into backlog, sizing stories, setting up Scrum board, creating and scheduling sprints, grooming stories, scheduling mid-sprint and end-sprint demos, and running retrospectives.
• Other Responsibilities: assembling project team/resources (matrix IT environment), managing scope, creating project charter, project plan/schedule/baselines/milestones and WBS on MS Project 2010, track progress, managing risks and issues, consulting with Business leaders on change requests, storing and managing artifacts on Confluence as a document repository, creating meeting minutes, weekly status reports to management, and monthly reports to the PMO and executive management.
• Project team members: 30 (25 technical, 5 business).
• Delivered each project on schedule and within budget.

Project Manager (Consultant)

Confidential, Torrance, CA

Responsibilities:

• Increased functionality of MyHerbalife.com Website through MyHerbalife 2.0 to 3.0 upgrade and managed rollout to 20 countries in multiple languages following SDLC guidelines.
• Localized Web content using .NET and CMS tools to meet local country market requirements.
• Introduced Project Management best practices to be used by all Project Mangers.
• Created Project Plans for all country rollouts.
• Responsible for coordinating UAT: scheduling as well as reporting and tracking defects in TFS.
• Worked with Product Marketing groups in defining requirements and revising Website content.
• Methodology: Agile and Waterfall.
• Agile Tool: Team Foundation Server (TFS)
• Waterfall methodology used in overall rollouts of Website to each country.
• Agile/Scrum responsibilities: participated in daily scrums led by Development lead who acted as the Scrum Master with .Net Developers in bi-weekly sprints followed up with retrospectives.
• Responsibilities: assembling project team/resources (matrix IT environment), managing scope, project plan/schedule/baselines/milestones and WBS on MS Project 2010, track progress, managing risks and issues, consulting with Business leaders on change requests, storing and managing artifacts on SharePoint 2010 as a document repository, creating meeting minutes, weekly status reports to management, and monthly reports to the PMO.
• Project team members: Approximately 65 - majority in technical (application development and QA) others in business side.
• Budget: $2M - Tracked budget, CapEx/OpEx expenditures, and resources using Primavera P6 Professional.
• Delivered each phase I was responsible for on schedule and within budget.

Project Manager (Consultant)

Confidential, Costa Mesa, CA

Responsibilities:

• Increased retention of existing Care Credit division clients by creating project plans to track progress of enterprise training programs administered by the Care Credit training department to health care providers who must undergo mandatory compliance training on a biennial basis.
• Authored Project Plan templates to be used in all projects moving forward.
• Introduced Project Management list of best practices to be used by all Project Mangers moving forward.
• Created Excel spreadsheets using formulas for advance filter sorting for outgoing mailing lists and to track activity codes with drop down lists.
• Coached and mentored team members on project planning basics.
• Methodology: Waterfall.
• Budget: $500K.
• Responsibilities: creating project plans/schedule/baselines/milestones and WBS on MS Project 2010, track progress, tracking resource allocation (matrix IT environment), managing documentation artifacts, creating meeting minutes, and weekly status reporting, arranging for healthcare customer training.
• Delivered on schedule and within budget.

Sr. Project Manager (Consultant)

Confidential, San Diego, CA

Responsibilities:

• Increased advisor facing productivity by managing the effort to for a system upgrade to improve the existing Web based Rebalancing application and integrate it with a corresponding Trading application.
• Responsible for integrating the Rebalancing application with the Trading application.
• Managed both the application development and the accompanying infrastructure changes.
• Rebalancing app used for portfolios composed of equities, bonds, mutual funds, and annuities.
• Monitored scope changes - documented, communicated, and sought approval for new changes in requirements as part of a Change Management process while level setting new expectations.
• Conducted gap analysis to evaluate current vs. desired performance of Rebalancing application.
• Adhered to SDLC methodologies for this application project under PMO guidance.
• Responsible for managing onboarding of offshore third party developers into LPL facilities with required network privileges.
• Authored templates to be used for tracking issues, risks, and recording meeting minutes.
• Coached and mentored college interns on Project Management best practices.
• Methodology: Waterfall.
• Budget: $2M.
• Project team members: Approximately 15.
• Responsibilities: assembling project team/resources (matrix IT environment), managing scope, project plan/schedule/baselines/milestones on MS Project 2007, track progress, risks, Project Charters, Project Change Requests (PCRs), storing and managing documentation artifacts on SharePoint 2010 repository, ensuring gating for each phase met, creating meeting minutes, weekly status reports to management, and monthly reports with scorecards to the PMO.
• Delivered on schedule and within budget.
• Improved the capability of a Business Intelligence (BI) reporting application - known as Enhanced Reporting - for the Oracle based Commissions Transaction system in the Data Warehouse.
• Identified defects in the production system in order to create Application Development fixes. Fixed defects after five iterations.
• Used Excel to track daily tasks, issues, and risks.
• Adhered to SDLC methodologies for this application project under PMO guidance.
• Responsible for data accuracy of daily ETLs from sources to Data Mart using Informatica 9.1.
• Enhanced Reporting system was rolled out to 15,000 additional advisors as after the fixes.
• Authored templates to be used for tracking issues, risks, and recording meeting minutes.
• Managed the SharePoint site used as a repository for all project templates and documentation.
• Managed Change Requests for additional funds to make sure project would be completed on time as part of the Change Management process.
• Responsible for Network engineers studying server capacity to make sure increased use of the reports met acceptable performance criteria.
• Methodology: Agile.
• Budget: $400K.
• Project team members: Approximately 10.
• Delivered on schedule and within adjusted budget.
• Responsibilities: assembling project team/resources (matrix IT environment), managing budget/monthly budget forecast, scope, resource allocation (matrix IT environment), project plan/schedule/baselines/milestones and WBS on MS Project 2007, track progress, risks, Project Charters, Project Change Requests (PCRs), managing documentation artifacts on SharePoint 2010 repository, ensuring gating for each phase met, setting up QA testing/UAT, creating meeting minutes, weekly status reports to management, and monthly reports with scorecards to the PMO.

Project Manager/Sr. Business Systems Analyst (Consultant)

Confidential, Irvine, CA

Responsibilities:

• Improved email routing efficiency by managing project to decommission anti-virus/anti-spam filtering application that was no longer compliant with vendor management policies.
• Used Excel for weekly Project Status reporting with custom fields and dropdowns.
• Redirected inbound/outbound mail flow from Exchange servers to new corporate anti-virus/anti-spam filters
• Reconfigured Exchange SMTP connectors and firewalls and cleaned up hardware.
• Tested and monitored new mail routing and eliminated invalid email domains.
• Methodology: Waterfall.
• Responsibilities: managing scope, assembling project team/resources (matrix IT environment), project plan/schedule/milestones, track progress, risks, change requests, managing documentation artifacts, meeting minutes, creating status reports with scorecard to the PMO, and contributing to BRD template creation.
• Delivered on schedule and within budget.
• Reduced complexity of production-to-disaster recovery (DR) data replication by gathering requirements and analyzing solutions for a centrally managed asynchronous application data and database system replication process known as SRDF/TimeFinder.
• Improved failover to DR process by reducing computing overhead, reducing processing MIPS, and increased data transmission speed over WAN connection from production hosts to DR destination.

Business Systems Analyst (Consultant)

Confidential, Torrance, CA

Responsibilities:

• Improved Information Security performance in BTS department by creating roles used in role based attestation system known as Aveksa for role based system enhancements and administration, eventually becoming a Subject Matter Expert (SME) in this area.
• Contributed to UAT by working with Quality Assurance in selecting test scripts and analyzing baseline and actual results from the UAT. Trained support analysts in resolving common Aveksa issues.
• Increased communication channels by contributing to documentation that enabled secure email encryption to recipients outside the Toyota internal network.
• Increased user Website accessibility by coordinating project action items for a password change application known as CAMA (Customer Access Management Application).
• Made sure UAT users had proper access to test application in test environment.

Business Systems Analyst (Consultant)

Confidential, Cypress, CA

Responsibilities:

• Improved performance for ten departments including Logistics/Supply Chain, Finance, Order Fulfillment, procurement, shipping, and Customer Support by recommending changes to business processes, business rules, and enhancements to the ERP system (Visual Manufacturing and Financial by Centura) resulting in increased productivity, increased automation, and software enhancements.
• Conducted SWOT analysis on high level company processes.
• Published deliverables on SharePoint for collaboration and document management.
• Created a SQL 2000 database to categorize software, track usage and analyze changes using Enterprise Manager and Query Analyzer tools.
• Converted DB to SQL 2005 and used SQL Server Management Studio.

Project Manager

Confidential, Rowland Heights, CA

Responsibilities:

• Led project to improve productivity by implementing Encompass, a mortgage funding application, upgrading workstation and network equipment as well as providing desk side coaching.
• Methodology: Waterfall.
• Responsibilities: scope, project plan/schedule/milestones, track progress, risks, tracking documentation artifacts, and status reporting.

Business Analyst (Consultant)

Confidential, Covina, CA

Responsibilities:

• Increased accuracy of monthly and annual budgets through process reengineering and gap analysis in order to identify inefficiencies between the current budget process and a desired performance level resulting.
• Performed quality testing on Excel spreadsheets containing the updated budget macros and calculations.
• Improved customer billing program process that interfaces with outside vendors by documenting process, creating a process flow chart in Visio 2007, and suggesting improvements resulting in reduction in errors in process and being able to use the documentation to train future analysts.

Project Manager/Business Analyst (Consultant)

Confidential, Long Beach, CA

Responsibilities:

• Increased productivity of two divisions by managing implementation of a full SDLC deployment of a COTS Microsoft Dynamics CRM 4.0 application project as to migrate user contact information to the CRM platform from various sources including Outlook and Excel custom contact management systems.
• Customized application toward the specific needs of the Port.
• Improved organization of contact information by consolidating then into a central location resulting in reduced redundancy and increase in functionality.
• Analyzed CRM software alternatives to develop project scoring and prioritization using Earned Value analysis.
• Created and tracked project plans/schedule and actual progress on Microsoft Project 2003.
• Established project budget, resource planning, developed a migration roadmap.
• Negotiated necessary CRM software licenses.
• Developed a Risk Management strategy to identify risks and mitigation plans.
• Installed CRM client on workstations, making sure proper .Net framework was also installed.
• Made application customizations including the user interface.
• Methodology: Agile.
• Increased the efficiency of the existing Change Management process of the Information Management division by leading a business process reengineering effort that resulted in improvement of the Track-It ticket tracking system for processing and categorizing incoming requests into projects, incidents, work orders, and emergencies.
• Implemented SharePoint 2007 as a repository for documentation in regards to processing Requests For Change (RFC), incidents, and service requests based on ITIL V2 Best Practices in Application Management.
• Mapped new process Visio data flow diagrams using Business Process Modeling Notation (BPMN).
• Created custom Crystal Reports fom a SQL database containing Track-It metrics.