SUMMARY:

• Certified Saleforce.com Developer, Salesforce Certified Administrator (SP16), Salesforce sales cloud consultant with 12 years of industry experience which includes 7+ years of professional experience as Business Analyst and Project Manager.
• In - depth working knowledge of SDLC methodologies like Waterfall, and Agile Scrum.
• Gathering and documenting Business and Functional Requirements (BRD, FRD), User requirements, Use Cases, System Requirement Specs (SRS). Prototyping, Surveys, User Stories, Joint Application Requirement / Design (JAR / JAD) and Brainstorming.
• Delivering process enhancements through automations including workflow, approval processes, and escalation rules.
• Acting as a liaison between the development team and the management team to resolve any conflicts for requirements. Working with vendors, business users & management.
• Managing User Acceptance Testing, created user training manuals, and conduced user training sessions.
• Experience in Saleforce.com setup, Configuration, Customization, Data Migration and Integration tools like Apex Data Loader etc.
• Extensive experience in maintaining and improving existing Salesforce implementations, maintained user security permissions in compliance with organizational needs.
• Experience in creating Roles, Profiles, Permission Sets, Sharing rules, Custom objects, Custom components, Page Layouts, Record Type, Assignment rule, Workflow Rules, Reports, Dashboards and Approval process.
• Excellent verbal and writing skill, fast learner, and highly organized professional.
• Motivated team player with excellent individual and group presentation skills.
• Enterprise Analysis: Requirement Planning and Management, Requirement Elicitation, Requirement Documentation, Requirement Communication.
• Hands on experience with UML based tools: Microsoft Visio, Rational Rose, Rational Software Modeler, Rational Software Architect
• Participated in live case studies on: Use case diagram, sequence diagram & Activity diagram, Software costing & Estimating, Writing test cases, creating requirement traceability matrix

TECHNICAL SKILLS:

CRMs: Chordiant 5.6/5.7/6.2, Java, J2EE Framework, SFDC, NexJ Finance Module.

IDEs: Eclipse (WSAD - Web sphere Application Dev. Suit)

Web: JMS, CAF, LDAP, XML, Scribe, Microsoft SSIS

Databases: Oracle 9i/ 10g, Microsoft SQL Server

Business Modeling Tools: WSAD, RAD, Rational rose, Visio, Rally

Version Control: Clear case, VSS, CA

Project Methodologies: Waterfall, Agile

UI experience: 7 years visual force, jsp jsf

Force.com: Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, Visual Force (Pages, Components & Controllers), S-Controls, Apex Web Services, Apex Data Loader, Force.com Apex Explorer, AJAX, Dashboards, Reports, Analytic Snapshots, Custom Objects, Force.com, Eclipse IDE Plug-in

VisualForce: Custom VisualForce Pages

Programming Language: Java, scheme, SQL, HTML, APEX, SOQL, SOSL

PROFESSIONAL EXPERIENCE:

Confidential

Technology: Salesforce.com, platform, Apex Language, Visual Force Pages, Data Loader, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services

Project Manager

Responsibilities:

• Working with the business to articulate and document requirements to technical change/development and orchestrate development with the offshore team
• Responsible for planning and coordinating between many stake holders.
• Project Planning, resource planning, risk management, project delivery etc.

Confidential

Technology:

• NexJ CRM Finance Module.
• Scribe, Microsoft SSIS
• AIX servers
• Eclipse, CA - version control, DynaTrace, HPQC, HPSM 9
• Rally, Visio
• Salesforce.com, platform, Apex Language, Visual Force Pages, Data Loader, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services

Project Manager

Responsibilities:

• Working with the business to articulate requirements and Technical design document to technical change/development and orchestrate development with the offshore team
• Responsible for the end to end (POC, estimates, analysis, design, execution) of Data Migration Projects.
• Responsible for planning and coordinating between many stake holders for the data Migration activities.
• Responsible for the coordination of activities between QA team, Development team and Application Production Support & maintenance teams.
• Support with root cause analysis and applying production changes for reported bugs
• Production scheduling and control, reporting distribution, disaster recovery planning functions, Coordinate user training
• SFDC - SFDC to SharePoint integration, Sandbox data loading, Email services, Used the sandbox for testing and migrated the code to the deployment instance after testing
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.

Confidential

Technology: Salesforce.com, platform, Apex Language, Visual Force Pages, Data Loader, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loadin, VSS

Project Lead / Onsite Coordinator

Responsibilities:

• Developed various Custom Objects, Tabs, Components and VisualForce Pages and Controllers.
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.
• Created and deployed several workflows, and Reports using salesforce.com platform.
• Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs in the application.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Worked with Data loader for loading the attachments into salesforce.com, related to objects like Accounts, Contacts, Opportunities, and Activities
• Created and used Email templates in HTML and Visualforce.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Confidential

Technology: Salesforce.com, platform, Apex Language, Visual Force Pages, Data Loader, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loadin, Google Maps AP, VSS

Senior Saleforce.com Business Analyst

Responsibilities:

• Creating new objects and fields in SFDC Developer Sandbox to accommodate test data, export/import of data using Data Loader, creating Users for the development team and as well as new Profiles with various permissions, Users and Group, Sharing Rules for UAT purposes.
• Conducting Impact Analysis, reviewing all the objects and their relationships to the accounts, contacts and to-be-converted child objects to evaluate the scale of the impact.
• Leading the data analysis to identify all the data conforming and not conforming to initial introduction from the customer, to identify relevant approaches.
• Conducting KT sessions with the offshore team on daily bases, as well as consultations with the SME and the business users to discuss any identified issues or exceptions in data or mapping processes between SFDC and IC.
• Participating in daily scrum stand-ups with onsite and offshore teams.
• Writing detailed use cases and test scenarios for every sprint including Business Rules and Supplementary Specifications comprising both functional and nonfunctional requirements.

Confidential

Technology: J2EE Framework, JSF, Datapower ESB and WebService, Other hardware and software like RSA, Clearcase, XSL/XSD/WSDL and junit.

Technical Lead

Responsibilities:

• Currently Leads a Team of 10. Managing and grooming the Team members technically.
• Chosen for trip to UK for reviewing Functional Use cases, reviewing Functional Test Cases and design.
• Currently with the role of onshore contact for change impacting, estimates, analysis, design and build of Business As Usual functionalities. In direct contact with the bank to address all new functionalities and change requests.
• Designing use-case modules and screens for the application based on client’s requirements.
• Development, Design & Implementation of module.
• Provide solution to the problems during development.
• Leading team in the designing, development and Unit testing of various modules.

Confidential

Technology:

• Chordiant (Dynamically Driven CRM solution): CHORDIANT v6.2 is a J2EE framework based set of APIs which runs on Eclipse (RAD - Rational Application Dev. Suit) and provide developers a integrated environment to develop CRM solution for the customers.
• J2EE Framework, JMS, JSF, Java 5.0, Oracle 10g, JS
• Other hardware and software like IBM MQ Series, RSM, Clearcase

Technical Lead / Designer

Responsibilities:

• Leading a Team of 10 and grooming the Team members technically.
• Development of individual components (Use Cases) for Auto Loan.
• Writing Business Services (Party Role and Product Model) & task classes for high complexity Use Cases.
• Development of UI driven CHORDIANT flows having queues and business rules.
• Designing the service model and also helped in Object modelling thru RSM.

Confidential

Technology:

• CHORDIANT ver. 5.6 running on WSAD
• J2EE Framework, JS, LDAP, XML, Java 2.0, Oracle 9i
• Version Control:- Clear Case
• Others like Sharepoint site, Citrix for interaction with the onsite team and remote systems.

Senior Developer

Responsibilities:

• Responsible for the analysis, design, development, testing & support of complex components in Initial and Main Releases.
• In the Main release I was responsible for the analysis, data requirements gathering, prototyping, data tracing, design, development, testing & support for typical components.