Supportability Program ManagerÂ Resume Bellevue, WA - Hire IT People

SUMMARY:

Has delivered solution excellence, strategic direction, and technical leadership across multiple industries and cross - border initiatives. He delivers success through coordination with internal and external organizations. Stephen has more than 10 years of progressive experience connecting strategy and processes with technology to achieve business goals. Stephen has held various individual contributor and leadership roles in business, non-profit, and technology organizations delivering technical leadership across cross-functional teams and cross-border initiatives.

PROFESSIONAL EXPERIENCE:

Confidential, Bellevue, WA

Supportability Program Manager

Responsibilities:

Managed Bing Merchant Center (BMC) support and Bing Product Ads as a Tier 2 organization, escalations from AdSupport and Bing Ads Tier 1 organizations.
Managed team transition through 3 Microsoft organizations, 7 managers and 2 consulting companies.
Supported Bing Rich Captions offering as Tier 1 and Tier 2 organization requiring direct contact with BMC, Rich Captions, and CDS engineering teams through VS TFS. Organizations supported include AdSupport, Bing Ads, Yahoo Account Management, Microsoft Sales, and Microsoft Account Management teams.
Developed key relationships with Engineering, Sales and Marketing teams to resolve merchant issues.
Managed transition of merchant support to Bing Ads, including integration into ticketing system (CAP).
Reviewed customer BMC store applications.

Program Manager

Confidential

Responsibilities:

Reviewed Microsoft Research activity to determine potential for implementation.
Managed scheduling of an outside vendor used by the entire Cashback team.

Project Manager

Confidential

Responsibilities:

Coordinated weekly update to business owners of development and test activities.
Managed the image server replacement project, coordinating with the Times print side.

Project Manager

Confidential

Responsibilities:

Led the development of an automated Loan Origination System using ARTEnterprise.
Managed customer relationships and coordinated the efforts of multiple distributed consultants.

Project Manager

Confidential

Responsibilities:

Continued work started as full-time employee until replacement hired and up to speed.
Expanded functionality of Secondary Marketing application.
Managed relationships with stakeholders.

PROJECT MANAGER

Confidential, Orange, CA

Responsibilities:

Provided strategic direction for the IT infrastructure for the Secondary Marketing department.
Migrated the department from Excel spreadsheets to a browser-based tool to review current loan pools and what-if loan pool projections.
Managed relationships with key vendors and performed ROI analysis on third party tools.

Confidential, Manhattan Beach, CA

Confidential Director

Responsibilities:

Directed West Region consulting group. Managed four direct reports.
Provided technical sales support for West Region including sales calls, demos, and trade show support. Instrumental in $2M sale to Sun Microsystems.

Confidential, Novato, CA

Systems Engineering Manager

Responsibilities:

Managed technical relationships with more than twenty strategic partnerships.
Responsible for the technical aspects of the channel sales process.
Supported the integration of Inference tools into partner software.

Senior Consultant

Confidential

Responsibilities:

Directed successful worldwide knowledge base development at NCR which included coordinated teams of client and Inference personnel totaling 40 people across five cities in three countries with ten pilot projects being delivered within the first three months.
Provided on-site technical support for knowledge management tools including building case-bases, providing training, developing software, and mentoring other consultants.

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Supportability Program ManagerÂ Resume

Bellevue, WA

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