PROFESSIONAL SUMMARY:

• Over 12 years of Project, Program and Service Delivery Management experience. Led the planning and development of complex projects and business solutions from 250k to 20 million. Project deadlines span 3 weeks to multiple years with teams up to 85+ across all levels of management, regions and continents.
• Accountable for successful project documentation and delivery including budget, resource management and delivery.
• Responsible for providing vision, direction and mentoring for managers and team members at all levels.
• Internal and external customer focused.
• Excels at leading and participating on teams to find solutions to resolve strategic corporate technology issues, focusing on customer facing application and infrastructure in the mortgage and credit card space.
• Thrives in a changing environment with individuals and organizations managing change and identifying risk and compliance.
• I was a care giver for terminally ill parent deceased and volunteered with homeless and North Texas Food Bank during my gap in employment

TECHNICAL SKILLS:

MANAGEMENT TOOLS: Incremental SDLC, Six Sigma Lean BPO - analysis, HLD, LLD, Specs, Caliber, ITIL, Sizing Tool, JIRA, Visio, Fishbone, SOX 302, 404, COSO, Cobit, SEI-Capability Maturity Model (up to level 3)., Kaizen, DMAIC, Rational Unified Process (RUP), (ISO) International Standards, ABS Benchmark WBS

Operation Software: Windows MS Project, AS400, UNIX, Wintel, SQL, Nexus, Maximo, PPRT, IVR, CTI, ACD, Geo Tel, Aspect, Office Suite MS Exchange, Outlook, Notes Lotus Notes ~ for Windows, SQL, CICS, Viper, ECMS, C++, Clarity, Service Center, CA7, TSO, PCM, Nexus, Websphere, Tomcat, JBoss, .Net, OSI,, Net, CARS, JCaps, Database Hosting

PROFESSIONAL EXPERIENCE:

Program Manager

Confidential

Responsibilities:

• Led cross functional matrix team to decommission Remedy and Maximo application to new platform.
• Moved 1500 user to new Tech Direct platform by providing infrastructure redirect links, all project documentation.
• Increased the customer experience by providing a new Request Fulfilment service to enable the Enterprise to request products, services and leverage ITIL standard tools and processes for Legacy Meryl Lynch.
• Reduce the number of existing vulnerabilities of Legacy ML contingency and development servers.
• Achieved an immediate 43% reduction of vulnerabilities from 444 to 252

Sr. Project Manager

Confidential

Responsibilities:

• Interact daily with executives, Sr. management, IT vendors, technical staff and business partners to provide a vendor selection solution.
• Develop strategic direction and vision for technology and business teams for vendor migration project.
• Lead end to end vendor migration from RFP development, site visit, vendor selections, score card development, contracts, and financial viability.
• Vendor resume screening, interview coordination and offer presentation and negotiation
• Create project schedules and define project deliverables based using SDLC methodology.
• Communicate status, issues and risks to project stakeholders.
• Determined strategies to move operations for current vendor to the selected vendor.
• Provide regular input to the management team on process improvements and best practices.
• Work with the new vendor and third party vendor to establish, connectivity and data transfer protocol.
• Decommissioned the technical connectivity and terminated the business relationship with the current vendor.
• Provide project documentation, facilitated status meetings and led work groups.
• Care giver for terminally ill parent who is now deceased.
• Volunteered with homeless and North Texas Food Bank.

Confidential

Service Delivery Manager

Responsibilities:

• Develops solutions to complex problems to improve process for Line of Business Managed projects into secure data centers to mitigate risk findings.
• Successfully planned, managed and executed application development and maintenance projects, taking them through Software Development Life-cycle (SDLC) process.
• Identified inputs and out puts to developed risk mitigation plans to automate process and systems integrations for new process.
• Provided leadership and initiated strategic/tactical direction and planning of client/business of small enhancement projects for process improvement.
• Built strong relationship with Business Stakeholder for successful and timely business project implementation.
• Communicated with key stakeholders and worked with distributed teams at all level to provide executive status, dashboards and track projects for a timely project delivery.
• Successfully drove several complex projects in tandem end to end including the direction of the team, management of personnel and development of the strategy to deliver technology to the business owners.
• Followed ITIL processes to support business process manage risk and enable change for the customers
• Responsible for decisions and directing the team impacting the outcome of the project
• Delivered project estimates for governance review to determine project viability and funding.
• Developed strategies to turn business process into IT applications
• Single point of contact and the escalation point between the client/business area and internal IT management for the resolution of business problems, complaints and complex service requests.

Confidential

Sr. Project Manager

Responsibilities:

• Senior Project Manager $40 million data center optimization (migration) project.
• Led application, middleware, database, and hosting teams to move third party vendor servers and applications into on site data centers.
• Used project management tools i.e. sizing tool (determines project risk, size, types of resource allocation etc., Caliber tool to develop project documents i.e. BRD and technical documents.
• Facilitated decommissioning of old infrastructure, new systems Integration and cloud storage.
• Worked closely with Program Manager to ensure that all project managers were in step with multiple simultaneous projects and ensure proper resource, hardware allocation while closely following the overall project plan.

Confidential

Delivery Manager (contactor)

Responsibilities:

• Service Delivery and Change Manger for Customer facing e commerce projects i.e. Rewards Expirations, Loyalty Rewards, Virtual Wallet and IDM statements project; projects
• Used Six Sigma SDLC end to end Project Management using Confidential Systems and tools.
• Used the standard Confidential reports i.e. consolidate report, Adherence Report, Burn Rate, Placement, Four Blocker, Red/Yellow report, On Time Report, Four blocker, Express Project Document, Placement, etc. Performed Monthly Forecast according to the Clarity month.
• Wrote when appropriate and reviewed project documentation to ensure compliance i.e. Project Charter, New Project Request, Complexity Index, BRD, LLD/HLD, VOC/VOA, Communications Plan, RACI,FMEA, Configuration Plan, Implementation Plan, deployment plan, contingency plan change request, control plans, go to green plan, tollgates, baselines, Change request etc.
• Single point of contact and the escalation point between the client/business area and internal IT management for the resolution of business problems, complaints and complex service requests.
• Planned and design project, implementing strategic and tactical initiatives, to ensuring, through formal project management practices, to ensure the final project meets requirements stated in the Business Requirements document.

Confidential

Senior Project Manager (contractor)

Responsibilities:

• Delivered internal customer facing e commerce upgrade projects.
• Led team to upgrade the Confidential Mortgage infrastructure, communicated with business project sponsors, technical and PMO project teams.
• Utilized agile methodology for project documentation and project delivery.
• Facilitated sprints, reported status and met with project stakeholders and executive management.
• Developed project plans, allocated project resources (using a work breakdown structure that categorizes tasks appropriately for use in capitalization), tracked project progress, and communicated project status, risks and issues.
• Managed projects using Agile methodology.
• Delivered project at 1/3 of budget with on time delivery.

Confidential

Senior Project Manager

Responsibilities:

• Managed project scope, objectives, deliverables and accountable for functional and technical documents and agreement/sign off between business and technology groups Develop detailed project plans, establishes milestones, and defines resource requirements
• Delivered projects implementing Data Center Infrastructure Mortgage systems in Servicing Migrations in Enterprise System Conversions
• Provided IT operations for Release Management, Change Management, Configuration Management and Problem Management for BOA infrastructure projects
• Led status meetings, identifies project risk and mitigation strategies, and communicates status and risk issues to stakeholders
• Deliver Development, Load Test, Quality Assurance, UAT, Sandbox, Training, Staging, Integration, Production, Disaster Recovery environments for Documentum and Captiva software
• Performed project assessment, critical path, dependencies and impact analysis and presents escalated issues and recommendations to executive management.

Confidential

Project Manager

Responsibilities:

• Led Enterprise wide team from multiple Lines of Business though ROM, Analysis, Specs, LLD, SOW testing, Implementation and Warranty for successful on time on budget project completion
• Led collaboration of IT functional and business executives and managers to gain and provide project status, kept the project stakeholders apprised of all project issues and risk and the mitigations of the solution
• Facilitated definition and conflict resolution to lead cross functional team solutions taking into consideration each LOB’s concerns (LOB - lines of business i.e. consumer, small business, large business (corporations)
• Reported status at companywide executive team meetings i.e. actual cost, earned value and estimate at completion
• Identified and managed risk by assessing, and developing mitigation plans for events that could impact the success of the project which resulted in customer savings of 1.5 million annual.

Confidential

Project Manager (contractor)

Responsibilities:

• Managed projects and resources i.e. development and implementation teams at all levels for CARA (Customer Account Relations Activities) group. Project Manager in process driven highly structured financial environment
• Transitioned from MBNA legacy mainframe to Confidential data center
• Resource manager for development team leading project budget forecasting, resource allocation, time tracking
• Implementation Manager developed for the execution of CARA group events in companywide implementation
• Led development participation in Mock (stress testing) SOE, FSTRUC, all testing stages dress rehearsal
• Managed development defect team utilizing Quality Center and production incidents
• Led and motivate team members to develop strong working team advised in career development

Confidential

Program Manager

Responsibilities:

• Led development for a team of 50+ members to build FTTP ordering resolved business problems and conflict with multi ethnic teams across the enterprise teams i.e. COFFEE, VOL etc. Collaborated with other manager from six Business Units to assist in determining technical specifications
• Ensured high quality and cost effective project management, to project teams and provided analytic support services and technical expertise for FTTP team.
• Managed Ordering Services process end to end software development and the completion of all related system development for customizations and enhancements as specified in BRD and design documentation i.e. video, features enhancements and backend customer data updates. Managed team member to ensured project milestones were met for both Business and Data Services. Facilitated design, development and implementation of software functionality
• Led the timely completion of project milestones with daily status to track progress from Business Services and Data Services to Confidential executives using Waterfall and Agile project methodologies

Confidential

Project Manager

Responsibilities:

• Accountable for meeting committed project goals, revenue, ensured compliance of FCC rules regulatory requirements to avoid fines, business objectives and deadlines
• Led on shore and off shore international teams to develop functional and technical applications requirements for the development of the automation of the CA Lifeline project. Reduced implementation timeline of over 700,000 users from 9 months to 6-months.
• Responsible for the daily project activities and process i.e. developing project plan, action items log and developing project strategies to follow critical path. Ensured project alignment with business unit objectives and customer needs.
• Direct project manager for central office personnel to ensure a timely facilitates build of over 40 central offices in VA, PA and NY
• Proactively created & maintained relationships and resolved conflict with key stakeholders including executives and project team member at all levels in the organization across multiple business units
• Led the marketing team in the MCI competitive response to stop loss and increased revenue by >2 million. Project was nominated for the Confidential Excellence award