SUMMARY:

• Technical Pre - Sales Engineer with 15+ years of experience overseeing key programs on behalf of leading financial, communications industry firms, contributing to logistics of engineering, technical sales and project management.
• History of leading system implementation for financial services, international hospitality corporations, public transportation and utility service providers.
• Track record of fostering profitable relationships with global partners and clients including corporate contact centers, government agencies, financial institutions, public safety and public sector organizations.
• Global Project Implementation Wireshark Protocol Analyzer
• Cross-Functional Team Management Active Directory Explorer
• Quality Assurance Software Microsoft Office Suite (Cloud)
• Workforce Management Software Microsoft Project
• VoIP Communications (RTP, SIP) Microsoft Lync
• Linux Operating System Microsoft Visio
• Microsoft Server / Desktop Operating System Salesforce CRM (Cloud)
• Microsoft SQL Database WinSCP Secure File Transfer
• MySQL Database Cloud computing (SaaS)
• VMWare Virtualization Single Sign On (SSO)
• PuTTY Terminal Emulator Asana (Cloud)

PROFESSIONAL EXPERIENCE:

Confidential, New York, NY

Consultant

Responsibilities:

• Provide analysis for Work Force Optimization solutions in Unified Communication environments for independent re-seller.

Confidential, New York, NY

Project Manager

Responsibilities:

• Led all aspects of global communication projects on behalf of industry-leading financial service firms, government agencies and leading corporations across hospitality, manufacturing and major energy services sectors.
• Coordinated complex recording projects for global hotel contact center, developing backup and recording systems with storage capacity of up to 7 TB of data to support legal and compliance initiatives.
• Oversaw major initiatives with budgets of up to $1.5 million, managing key programs for six major clients, with implementations impacting operations of multiple departments.
• Trained and supervised teams of project managers, engineers, technicians and sales staff, working to deliver on- time and within budget completion of ASC software installation procedures.

Director

Confidential

Responsibilities:

• Led team of Solution Engineers throughout creation of project architecture for key clients, overseeing pre and post sales of solution designs, updates and integration of VoIP PBX systems with budgets of up to $100,000.
• Oversaw content for RFI (Request for Information) and RFP (Request for Proposal) documentation, providing information to prospective clients pertaining to customized solutions and technical issues. Provided SOW (Scope of Work.
• Directed PoCs (Proof of Concept) in customer environments; led to close to $2 million project awarded to company, utilizing extensive knowledge of VoIP, PBXs and networking.
• Supervised software installation projects, coordinating testing procedures to ensure optimal functionality of modules.
• Delivered in-depth, on-site tutorials and training for clients, conducting workshops for groups of staff and IT teams.
• Managed equipment budgets of up to $150,000, working with manufacturing firms to negotiate contract terms.
• Successfully secured first government contact center account, with systems accessed by more than 40,000 users.
• Traveled annually to headquarters in Germany for week long, in depth product training.

Confidential

Pre-Sales Engineer

Responsibilities:

• Worked with clients throughout development and implementation of customized solutions, demonstrated comprehensive understanding of software protocols (i.e. IP, RTP, UDP, SIP SMTP, SNMP, FTP, NFS, CIFS) used within client networks, IT systems and databases.
• Integrated software with the customer's unified communication (Cisco UCM, Unify OpenScape Voice, Mitel MiVoice) network, Storage network, Mail servers, Active Directory and Messaging system.
• Managed solutions throughout pre and post sales of projects, working with account managers and external IT staff to align system designs with client business requirements.
• Respond to technical aspects of customer RFIs and RFPs and created SOWs documents for projects.
• Designed and presented workforce management and quality recording software presentations for clients based on their industry needs.
• Handover all site technical design information to technical support teams at end of project.
• Weeklong, in depth product training annually, at European headquarters.

Confidential

Senior Systems Engineer

Responsibilities:

• Worked directly with over 100 major clients throughout North America, overseeing installation, integration and troubleshooting of communication recording server software and quality management software into client network infrastructure.
• Implemented comprehensive recording systems to monitor confidential incoming voice traffic radio and throughout multiple global military bases on behalf of the Air Force National Guard
• Assisted with product testing and new releases.
• Delivered technical support and training for partners, client administrators and end users across North America.
• Served as company representative during industry conferences, educating consumers on product specifications.
• Launched database using Microsoft Access, storing customer information as well as technology systems and components
• Traveled annually to headquarters in Germany for weeklong, in depth product training.