Executive Summary 

ProjectManagement

• Successfully led large complex projects, provided stewardship for transformation of operations & implementation of business systems, and managed IT application development.
• Provided project management services in the areas of business analysis & requirements gathering, project planning & WBS management,stakeholder management, communication management, resource planning, governance & oversight, risk management, change management, finance management & budget control, implementation management, testing & training, deliverables management, business continuity & disaster recovery, and project portfolio management.
• Proficient in managing programs across multiple functions, teams, and countries.
• Effectively managed merger & acquisition integrations including operations, processes, and technology.
• Expert in designing & implementing change management plan with emphasis on organizational impacts, change communication, organizational restructuring, and resource development strategies.
• Proactive and comprehensive management of expectations with business, external partners, and stakeholders regarding functionality, scope and deliverables.
• Managed many IT, Personnel, Services, and Procurement Vendors in the last 12 years.
• Skilled in SDLC methodologies including Waterfall, Iterative, Spiral, Agile, Scrum etc.
• Provided analysis & recommendations to "C" level executives, partnered with middle management to implement solutions, mentored staff, and managed various vendors.
• Negotiated various vendor, employee, and partnership contracts.
• Annually managed in excess of $6M operating budgets and project/capital budgets upto $15M.
• Expertise in translating corporate strategies into successful applications and initiatives.
• Skilled in business architecture, process improvement (Six Sigma, CMMI), system design & management techniques (ITIL, COBIT), and HIPPA, CFR21 compliance.
• Experienced primarily in Health care, Pharmaceutical, Financial services, and Staffing industries.

General & Technology Management

• Good knowledge and experience in finance & accounting, budgeting, cost control, scheduling, strategy, organizational development, human resources, purchasing, legal, and customer service.
• Accomplished at leading all areas of IT management and operations, including technology strategy, software development, data-center operations, deployment, and systems support.
• Managed various teams/applications including ERP, ECM, CRM, BI, and Web systems.
• Skilled at analysis of systems, cost-benefit, vendors, and competition.
• Experience with large global companies including Big 4, Whittman-Hart, Robert Half International etc.

Skills & Competencies

• Program Office Management
• Global Project Management
• Software Development & Implementation
• Business Analysis
• Change Management
• Vendor Management
• Process Analysis & Improvement
• Merger & Acquisition Integrations
• Strategic Planning & Business Transformation

Education & Certification

• Masters of Business Administration (MBA)
• Bachelors of Mathematics & Sciences (BS)
• Project Management Professional (PMP), Confidential

Professional Experience

Confidential (2/2009 - Present) 
Chief Program Manager

• Led a global team of IT resources to successfully build an enterprise document management software product, both in On-premise and Cloud models.
• Established the governance structure, quality & performance targets, andclosely monitored the progress using effective project management tools and control techniques.
• Oversee the complete product development & rollout lifecycle.
• Expertly translate strategic objectives, market trends, and prospect/client culture into tangible and actionable product development activities.
• Headed a team of investors, technologists, and business analysts in conducting a detailed feasibility study and defining a strategy for building an innovative document & information management system.
• Instituted strong project management and systems support practices.
• Program managed an entire product in personal health management, using Agile and Scrum.
• Develop, establish, and direct execution of operating policies to support overall company policies and objectives.

Major Accomplishments:

• Developed unique document and information management system products, working with various teams spread across the globe, within time and budget.
• Implemented the products in various customer locations, in multiple countries and multiple languages.
• Built a strong global partner and reseller network with 60+ parties.

Confidential - Corporate Office (6/2000 - 1/2009) 
Project Director(7/2005 - 1/2009)

• Managedglobal business systems and change management teams & projects.
• Directed development of new systems, integration of new technologies, and business process re-engineering.
• Directed and mentored program/project managers and project management consultants.
• Collaborated with and drive executives to define goals, establish priorities, and identify initiatives to align technology capabilities with strategic business objectives.
• Defined, implemented and monitored projects for best practices in project estimation, communication, resource management, executive reporting, and governance.
• Implemented internal controls, process efficiencies, business continuity, and Sarbanes Oxley compliance.
• Transformed vendor management processes, and monitored service level & license agreements.

Major Accomplishments:

• Program managed development of enterprise electronic document management system to manage 3.5 million/year corporate and field documents in single location; project eliminated existing paper-based systems; system is expected to produce savings of $11.5 million in 3 years.
• Program managed the development and implementation of a homegrown CRM application to 7,000 users across North America.
• Managed a major global upgrade of all PeopleSoftHCM & FMS systems from v7.5 to v8.8.
• Saved millions of dollars in operating expenses by identifying trends and analyzing data to develop and present solutions to senior management that resulted in operational and client service improvements.
• Implemented a project portfolio management software tool that increased the transparency of capital and expense projects as well as the risk management governance & oversight of all projects.
• Implemented an online business portal providing 200,000+ employees and 50,000+ customers with access to web time capture, payroll, HR, training, and job opportunity details.

Senior Program Manager (5/2002 - 7/2005)

• OversawITprojects, including systems planning, design, programming, implementations, installations, operations, and support.
• Provided the leadership and strategic direction to IT and PMO staff, aligning them with business and corporate objectives.
• Identifiedenterprise needs,provided technical solutions to executive management, and planned & directed technology initiatives & process improvements.
• Provided program management for implementation of programs/roadmaps.
• Supervised project governance, portfolio management, and resource management.
• Createdand drove adoption of common practices across IT shared service organizations and global offices.

Major Accomplishments:

• Managed integration of Arthur Andersen's risk consulting division's internal systems and processes, following acquisition. Completed entire project in 5 months, to facilitate smooth & successful transition.
• Revitalized major accounts division ($450+ million) by providing strategic planning & automation, roadmap of business systems & processes, and by implementing the necessary systems, to help the division increase revenue by 40% and save $7.2 million in operation costs, in the first 2.5 years.
• Implemented an ECM application for global marketing sites with multiple languages. Completed the project within time, as part of a global branding and marketing campaign.
• Designed and implementedPlanview, an IT project/portfolio management tool, for global business and technology communities. Functioned as process/operations owner for executive project approval committee, demand management, project prioritization, and resource/capacity management functions.
• Executed Shoretel VOIP system for 460 North American offices and integrated with existing CRM system.
• Led development of an enterprise-wide business intelligence and data warehouse system. Delivered system on time and well below budget.

Corporate Systems Lead Manager (6/2000 - 5/2002)

• Managed and supported North American corporate ERP (PeopleSoft HCM and Financial) systems, including: upgrades, enhancements, maintenance, interfaces, reports, and operational management.
• Oversaw operations teams responsible for production systems, applications, databases, storage, telecommunications (IVR), and networks (LAN/WAN).
• Led system design and development process, including feasibility studies, requirements analysis, software design, implementation, development, testing, and conversions.
• Led strategic evaluation to determine business impact and feasibility of outsourcing application development and support, offshore to Asia.

Confidential, United Kingdom (12/1997 - 6/2000)
Program Manager

• Served as Program Manager for 2 major ERP implementations in Europe:
• Allied Health Care PeopleSoft implementation (France and UK), delivered 12% under budget
• TeleDanmark ERP Implementation (Denmark and Europe) that produced 40% reduction in TeleDanmark HRIS system support issues.
• Served as Project/Team Manager for Natwest group ERPimplementations, which involved PeopleSoft implementation and development of interfaces between PeopleSoft and SAP Payroll system, in Natwest group.

Confidential (6/1996 - 12/1997) 
Project Manager

• Planned and led ateam to complete client's PeopleSoft HRMS and FMS implementations.
• Directed implementation of a manufacturing system, including analysis, design, and development.

ProfessionalCertifications & Development

• Kerr Hill Executive Leadership Program
• MIT Sloan & HBS Executive Programs