Senior Project Manager

PROFESSIONAL PROFILE: 
PMP & ITIL Certified Senior Manager with more than 14 years IT experience in various domains & technology platforms, worked extensively at both Onsite (7+ years in US) and Offshore. 
Over 6 years program, project, delivery & bid management experience in service industry. Handled both medium and large engagements/clients in Fixed Bid and T & M global delivery models. 
Well experienced with various processes, Quality standards, development models and technology platforms including Java/J2EE, SQL, Business Intelligence, Data Warehouse and Portfolio management.

Outstanding record of achievement managing and implementing various business applications & tools with cross functional global team size up to 60 and with budget up to USD 1.3 million.

Experience in working with multiple stakeholders at various levels and top management. Skilled in budgeting, project planning, identifying solutions and mitigating risks. Experienced in creating and leading teams from multiple disciplines and creating vision, strategies and plans.

CERTIFICATION(s)

• Project Management Professional (PMP), 2006 - Current
• Information Technology Infrastructure Library (ITIL) v3, 2007

PROFESSIONAL EXPERIENCE 
Summary

• Confidential, Dec 2011 - Present, Senior Project Manager
• Confidential, India, April 2007 - Nov 2011, Senior Project Manager
• Confidential, USA, Jan 2001 - Feb 2007, Consultant through below employers:
• United Traders Inc. Sept 2004 - Feb 2007
• It First Source (formerly Cibergate Inc.) Dec 2001 - Aug 2004
• Intermedia Group Inc. April 2000 - Dec 2001
• Confidential, India, June 1998- Feb 2000, System Executive

Detailed

Senior Project Manager/Application Support Manager, Confidential - ICAdmin 
Dec 2011 - Present

HCL has a long term global relationship with Wolters Kluwer, one of the world's largest companies to provide various publications in different modes to professionals across various market segments. Also new business keeps coming from other business units.

ICAdmin application manages all admin and support activities for North America sales portal Intelliconnect and used by various support teams.

Environnent: Java, J2EE, SQL Server, JBoss, Tomcat, SFDC, Oracle, SAP, Web Services, CVS 
Achievements:

• Implemented many good practices for improved service and release management
• Proposed and managed re-design & implementation of many application areas
• Improved communication and metrices reporting for customer

Responsibilities:

• Managing offshore & on-site teams for patches & CRs implementation and 24x7 support
• Co-ordination with business teams and management for roadmap items prioritization
• Part of initiative to replace current ordering, billing & provisioning system with SAP, SFDC
• Requirements management, planning, budgeting and tracking various activities
• Working with Infrastructure provider for various patches and servers changes
• Reporting to client and HCL management for various parameters/CPIs tracking
• Responding to RFPs from new business units of client

Senior Project Manager, Confidential, NZ - Remedy, Portfolio management and BI Integrations program, Support for PM Smart, RFP responses & transitioning 
May 2009 - Nov 2011 

PM Smart is a workflow based project management application being used across HCL and large engagements for managing projects across their life cycle with customization, metrics & reporting capability. Fonterra, NZ is one of the clients using this application.

Environment: Microsoft BI, SQL Server, Attunity, Data Warehousing, OBIEE suite, J2EE, Oracle, Websphere, MS PPS 2007, MS SharePoint, Remedy

Achievements:

• Regular revenue generation from Fonterra NZ (ISD) account for enhancements and CRs related to project management and BI Reporting engine.
• Successful implementation of integrations program for Microsoft PPS (Portfolio management) for demand management, Remedy and Microsoft BI with PM Smart
• Agile module implementation within PM Smart for agile projects
• Part of RFP response teams for some of the successful deals

Responsibilities:

• Fonterra account management for PM Smart including budgeting, billing, CCB & workflow stage management and new programs related changes.
• Integrations program management for integration of various tools with PM Smart as per TPI requirement
• SLA bound 24x7 L2 Helpdesk support management for Fonterra
• SLA bound L1/L2 support (Remedy based) management for internal users & user trainings
• Management of changes required due to quality processes updates
• Ownership of all RFP responses and transitioning for large deals/accounts for project management solution

Senior Project Manager, Confidential, NZ - BI Reporting program & PM Smart CRs 
Jan 2008 - Apr 2009

Business Intelligence (BI) reporting program was to implement Ad-hoc reporting needs from Fonterra, NZ and pre-configured reporting needs from other business units in PM Smart project management application.

Environment: Oracle BI EE suite, Data Warehousing, J2EE, Oracle, Websphere 
Achievements:

• Set-up BI practice from scratch using Oracle BI involving Data Warehousing and ETL.
• Managed implementation of Oracle BI Reporting engine for Fonterra, NZ with Ad-hoc capability under aggressive schedule
• Managed detailed technical analysis of 300+ backlog CRs within short timeframe
• Handled critical resource ramp-up for whole delivery unit

Responsibilities:

• Overall ownership of BI Reporting engine program
• Managed analysis and feasibility study of all major BI tools, Oracle BI was selected.
• Vendor management including price negotiation, CAPEX handling for software & hardware. Involvement in roadmap & budgeting exercise.
• Co-ordination with various functional groups and issues handling
• Managed detailed functional & technical analysis of 300+ backlog CRs, CCB member for CRs prioritization and implementation of prioritized CRs

Project Manager, Confidential - B2B Nano 
April 2007 - Dec 2007

Nano tool was developed for the helpdesk team of Cingular.com portal for B2B part. It was access & role controlled workflow based tool and had modules like catalog/product/pricelist management, site-build and site-management and various cross-functional activities.

Environnent: Java, J2EE, ATG e-commerce application suite, Oracle 
Achievements:

• Setup whole team in short span facing tough availability for ATG resources
• Delivered on time and with quality in spite of frequent requirement changes getting appreciation and new business from client. This was a model offshore project for this customer.

Responsibilities:

• Managed offshore and on-site development and testing teams
• Co-ordination with client business teams, HCL Relationship and account managers
• Handled status reporting, monthly billing and RFP responses for EN business
• Planning, estimation, budgeting and tracking along with Quality audits handling

Project Coordinator/Business Analyst, Confidential, Delaware - ePAR 
Sept 2003 - Feb 2007

ePAR application was for resource, project, time and expense management. It was using lot of financial permutations & combinations and had report generation capability. Lot of legacy applications and systems integrations done due to Bank One merger. Global Support centers.

Environment: EJB 2.0, J2EE, Weblogic, Websphere, Oracle, Actuate, Clarity 
Achievements:

• After merger with Bank One, successfully integrated ePAR with other applications & systems
• On-boarded 7000+ new users and managed conversion of all employee ids from numeric to alphanumeric under tight schedule
• Negotiated for major infrastructure upgrade of ePAR application and leading the effort resulting in drastic improvement is response time.
• Integrated ePAR with Clarity for Investment Banking division

Responsibilities:

• Work distribution and tracking to on-site and off-shore development team members.
• Co-ordination with L1/L2 Support teams spread across 3 locations for issues resolution.
• Gathering projects requirements, BRD preparation and getting sign-offs.
• Managed estimations, WBS & tracked deliverables for assigned modules using MSP.
• Implemented major enhancements, CRs and defect fixing
• Preparing status report for working committee on regular basis.
• Active involvement in migration of application from Weblogic to Websphere server.
• Involved in monthly close process for charges and expenses and pre and post close

Programmer Analyst, Confidential, New York - iPortal 
Jan 2002 to Aug 2003

iPortal used to generate ad-hoc reports and forecasts using different areas of Fixed Income like Securities, Bonds and Derivatives using calculate values of different fields like coupon, par value, maturity etc.

Environment: Epicentric portal, EJB 2.0, J2EE, Websphere, Java, Sybase 
Responsibilities:

• Active involvement in requirements gathering sessions and further analysis/effort estimation for major enhancements related to forecasting and reports. It involved understating various terminologies and algorithms associated with.
• Created use cases using MS Visio and resolving any data issue related to requirements.
• Developed Fixed Income Reports and wrote Shell Scripts & stored procedures for monthly schedulers generating Static PDF reports

Senior Technical Consultant, Confidential, New Jersey - Control Logs 
Jan 2001 to Dec 2001

Control Logs system dealt with various general ledger items related to various home finance modules. It had user, admin and report related modules.

Environment: Corba IDL 2.1, Corba Services, Visibroker 3.2, GateKeeper, DB2 7.0, Sun Solaris 5.6, EJB 2.0, J2EE, Weblogic 6.0, Java 
Responsibilities:

• Active participation in requirement gathering, analysis and FRD preparation
• Design and development of independent modules related to migration of Control Logsfrom CORBA base to J2EE.
• Involved in integration and build & code deployment
• Troubleshooting and Optimization of Corba services and the Connection Pool performance for avoiding the deadlocks.

Technical Consultant, Confidential, Buffalo, NY - ASRXchange 
April 2000 to Dec 2000

The ASRXchange Tele.Commerce a CORBA based B2B application. It was used for efficient automation and expedited access ordering from multiple trading partners. Implemented CORBA services using ASRXchange for telecom application.

Environnent: Java, CORBA 2.0, C++, MS SQL Server, IONA ORBIX 3.0 Compiler, Sun Solaris 5.6, UNIX, MS Visio 2000 

System Executive, Confidential, Delhi 
June 1998- Feb 2000

Environment: Borland C++, Visual Basic 5.0, COBOL

Responsibilities: Worked for various projects including homegrown Y2K tool

Education:

• ACST (Software Engineering), Confidential 1997-98
• Bachelor of Engineering (Electronics), Confidential 1996