SUMMARY:

• Accomplished, highly resourceful Project and Service Management Professional with comprehensive experience in large enterprise Information Technology services environment as an effective leader, motivator, influencer and consensus builder.
• Successful record in Project / Program Management, Strategic Planning and Service / Operations Management, leading cross - functional teams to deliver solutions that span Telecommunications, Network, Security, Collaboration, Cloud and other IT Infrastructure services and technology.

TECHNICAL SKILLS:

Methodologies: Project Management - PMI Principles & Standards SDLC Agile / Scrum Lean

Software / Tools: Microsoft Project & Portfolio Management - Project Server, Project Pro, Project Web App, SharePoint ServiceNow Basecamp Daptiv Project Portfolio Management

Technologies: Network Routing & Security VoIP / TDM Voice & Telephony Unified Communications as a Service - UCaaS Video Conferencing / Collaboration Cloud Computing / Hosted Services Data Center Infrastructure

Business: IT Service Management (ITSM) / ITIL Process Improvement Change Management Strategic Planning Budget Management Team Development Vendor Management

PROFESSIONAL EXPERIENCE:

Confidential

Project / Program Manager

Responsibilities:

• Led a global implementation of Cloud-based Unified Communications as a Service (UCaaS) solution from strategic initiative to planning and deployment. With its pay-per-use subscription based model, this UCaaS adoption resulted in little to no upfront capital outlay per site deployment and lower total cost of ownership.
• Integrated the IT infrastructure of two large business acquisitions to Technicolor global enterprise network, facilitating shared computing resources and more efficient business workflow.
• Built two North America data centers, a large West Coast colocation facility to consolidate computing resources and reduce data center footprint, and an East Coast facility to create geographical redundancy for critical computing and network routing.
• Drove a security compliance initiative to remediate network and server vulnerabilities leveraging Qualys vulnerability management solution, thereby adhering to MPAA content security guideline.
• Delivered Video Conferencing system implementations of various scale, from systems that use traditional public Teleconference infrastructure, to high-end Telepresence systems built to vendor specifications.
• Created new operational framework for various infrastructure services, establishing consistent support processes and SLA / KPI commitments that can be implemented across all sites, regions and businesses.
• Established new global service, support and sourcing agreements with major vendors of infrastructure services, streamlining the process and lowering the cost of operation and procurement.

Network Project Manager

Confidential

Responsibilities:

• Led the development and authoring of corporate wireless network standards and architecture based on latest security, technology, deployment tools and industry best practices (e.g. CIS Benchmark), helping to establish a uniform set of standards for corporate WLAN hardware, deployment and maintenance strategy.
• Completed a global deployment of VoIP Telephony / Unified Communications system as the technology standard to replace installed base of traditional PBX systems, enabling a common communication platform and shared workflow while realizing significant reduction in telco usage expense.
• Deployed several regional Metro LAN solutions to consolidate workflow and reduce overall WAN costs.
• Outsourced the management of corporate-wide network Remote Access Services to a global managed service provider, resulting in cost reduction of remote access support and infrastructure maintenance.

Confidential, CA

Senior Network Analyst

Responsibilities:

• Managed a data center infrastructure upgrade for regional hub site in Paris, France, implementing upgrade and redundancy of network hardware, telco services and facilities power.
• Built out a Metro Ethernet Area Network in the greater Los Angeles area, realizing a reduction in local carrier circuit costs while adding greater bandwidth capacity to the Metro Area Network.
• Spearheaded an outsourcing initiative of global wide area network operation from requirements and RFQ development, to vendor selection and contract negotiation process, and finally to operational migration to the managed service provider. This effort greatly reduced the cost of WAN support and maintenance.

Confidential, CA

Network Planner

Responsibilities:

• Proposed and built a parallel network infrastructure complete with security architecture for providing data connectivity to production company tenants on the Studios lot. With this network a revenue generating model for the IT division was created, allowing it to directly derive revenue from the production companies.
• Designed and implemented a secure campus wide wireless LAN, enabling Point of Sale for many of the mobile and remote retailers on the Studios lot.
• Developed a migration path and initiated the implementation of campus wide LAN transition from ATM core to 10 Gigabit Ethernet infrastructure, leveraging its cost to performance advantage and simpler architecture.