SUMMARY:

• MS Certified experienced in Enterprise level multi - platform environments. Involved in Designing, Supporting, Planning, Implementation of Windows and Cloud based services, SaaS, IaaS PaaS, IoT Based Infrastructures, Documenting, large scale rollouts, and Data Center Migrations. Cloud Administrator for Azure, AWS, and Google Cloud Services.
• Solid Experience in Financial Environments including Enterprise-level Windows Server Engineering /support, Cloud Technologies, Vendor Management, Change Management, Disaster Recovery, Application/Integration deployment, LAN-Wan Support, and Web Technologies. Excellent client/customer relations and Communication skills; Strong relationship management with a very high level of tenacity, diplomacy & follow-through. Team Player and superb ability to build relationships on all levels. Client Focused and Service oriented individual. Ability to handle multi-tasking and frequently changing priorities.

TECHNICAL SKILLS:

Operating Systems: MS-DOS, MS-WINDOWS 3.1, 3.11, 95, 98,, NT3.0, NT 3.51, NT 4, Windows2000 XP, Vista, Windows 7, Windows 10, Microsoft Server 2000, 2003, 2008, 2012R2, Linux, Novell, HP-Unix, Sun OS, AS/400, Apple, Mac OSX,, Cisco IOS, Blackberry.

Software: MS Office 95, 97, 2000, XP, 2007, 2013, 2016 MS Office365 Active Directory, Group Policy, Hyper-V, SCCM, MOM, VMware, ADSI scripting, Visual Basic, Datacenter, Vmware, Internet Information Server, BizTalk server, Share point, WordPerfect, MS Exchange, Outlook, SAS, Entourage, Sabre,, Bloomberg, Dunn and Bradstreet, AT Financial, ILX, SDC, Lexis Nexis, Citrix, Win Install, Microsoft Project, SMS, Lotus Notes, PhotoShop, Tivoli ESM, McAfee, Norton, Dragon Naturally Speaking, SNMP, Outlook, Remedy, Magic, Checkpoint, Network-1, Netsolve, Platespin, Sonicwall Business Server, MS Site server, Proxy server, SQL, Websphere, GroupWise, Eudora, Ghost, ArcServe, Legatto, Inoculan,, Healthpro, WinPoET, ServPoET, Orchestria APM, Enterprise Vault. Sunguard Global Plus, V-Motion, P2V conversion utility, EMC Power Path, Win-Install, VBScript, Octopus, DFS, Sharepoint, Putty, SMS, Middleware, FTP, Legato, PeopleSoft, Clearcase, Veritas NetBackups, SRDF/ replication, Emc power path

Network Software/Hardware: Cisco routers and Switches, VMware, ESX VI3, VERITAS/Commvault Backups, Broadcom teamed Nic s, Emulex HBA fibre-channel cards, IIS,WINS, DNS, DHCP, DFS, VM Clustering (HA), NetIQ, Netmon, TCP/IP, Citrix, Fix, SQL server, HP Openview, Novell NetWare, IPX, DELL Power edge, HP/Compaq Proliant Severs G-series - 585 s, IBM Infinity servers, Smart array cards, DLT tape drives, Ultra Scsi hard disks, multi processor motherboards, CD-rom towers, Cisco routers & switches, Xircom Ethernet, HP Printers, Lexmark printers, Lenovo Notepads

PROFESSIONAL EXPERIENCE:

Confidential, NY

Project Manager/Desktop Support/Cloud Administrator

Responsibilities:

• Manage cloud migration projects for their full lifecycle
• Created project plans using MS Project
• Managed a project team for a Windows10 migration
• Installed and configured VMWARE environment for multiple servers
• Created Project Documentation
• Created configuration management documents
• Led team meetings and weekly status updates
• Managed third party vendors for specific projects
• Managed server consolidation project as well as a server refresh
• Managed a decommission project for obsolete hardware
• Gathered software and hardware requirements for all projects
• Managed n EMC SAN installation and configuration
• Managed a global team of engineers
• Provide post project support including desktop support
• Responded to support calls and email
• Provided support for Windows10, Office 2010,and market data applications
• Troubleshoot problems IPADS, Blackberries, and smartphones
• Provided support with remote desktop technologies and over the phone
• Provided documentation for problems that were resolved as reference if the problem occurred again
• Installed software, service packs
• Troubleshoot printers and other peripherals
• Troubleshoot Routers and WAN connections
• Troubleshoot wireless access points

Project Manager/Windows Hosting Server Manager

Responsibilities:

• Manage Pfizer’s infrastructure projects for their full lifecycle for Pfizer’s
• Managed 20 in house engineers and 30 IBM support engineers
• Manage company’s Hosted Server Environment
• Provide level 3 support, as well as an escalation path for all Server Hosting Issues
• Provide support for Windows Server 2003 and Redhat Linux 5.2
• Managed team of engineers to provide support for Pfizer’s Hosted Server Environment
• Gathered requirements and implemented solutions for Pfizer’s business units, including Business Technology, and Corporate Finance.
• Provide support for their SAS environment.
• Provide support for SQL and Oracle databases.
• Responsible for all 24x7 Server Support issues including connectivity issues, network performance issues, resource allocations issues, CPU issues, I/O issues and hardware and Software issues.
• Managed Pfizer’s upgrade from local DS3 circuit to an OC3 circuit upgrade Project including all routes and changes to the backend of Pfizer’s telecommunications infrastructure.
• Provided firewall support for Pfizer’s network, including proactive audits of firewall rules as well as monitoring of firewall to ensure maximum availability.
• Provided support for EMC SAN hardware and software.
• Planned and managed Groupwise to Exchange migration
• Managed Disaster and Recovery simulation and documented all failures according to the DR SLA and justified penalties and refunds in excess of $25,000

Sr. Project Manager

Responsibilities:

• Gathered requirements for all clients. Managed the full lifecycle of all projects. Installed, configured, and provided support for PBX servers as well as other hardware communication devices.
• Manage projects for private clients including large scale implementations as well as network administration.
• Work directly with clients on assessing hardware and software requirements for clients.
• Manage teams to install and configure Windows, Mac, Linux, and UNIX based systems with a variety of Operating Systems, as well as, Cisco based networks.
• Install and configure VMware for various clients
• Managed Physical to Virtual migrations
• Responsible for problem resolution, performance tuning and analysis, proactive problem prevention, detection, circumvention and resolution to root cause. Provide application of software patches as well as release and version upgrades of operating systems and associated software to maintain currency and enhance reliability and supportability. Other responsibilities include overseeing the technical consistency and change among different data centers and making sure that the provisioning capacity is technically capable and resilient enough for each site Provide full Windows System Administration Production support in a 24 x 7 Win2k / Win2k3 Active Directory environment. Supported 300 + win2k3 Application servers and worked directly with application development teams. Mainly on HP platform. Performed upgrades from win2k to Win2k3, Capacity plan/ performance and fine tuning systems. Proactive monitoring ( HP insight manager; Ibm director, Argent) and quick response to Tivoli alerting. Performed Windows patch management (MS hotfixes, patches, Service Pack updates). Ensure legato netbackups. Performed weekly maintenance during off-hours, health checks. Provide support to internal Development teams for all application installs releases, and security and troubleshooting. Worked with Development teams to ensure Business Continuity Plans are intact.
• Setup and Configured VMware Infrastructure including Virtual Center, Multiple ESX hosts. Updated all patches ESX updates, V-center updates, VIC’s.
• Installation, Deployment, and on-going maintenance / support of VMware ESX platform 3.x. Using best practices for production, UAT, development and disaster recovery sites. Standard VM builds configured with fibre-cards attaching to EMC storage. Provided SRDF / replication to our DR sites. Performed server consolidation and migration duties working closely with business units, documentation and providing cost savings.
• Conduct system analysis, configuration management and develop improvements for system software performance, availability and reliability. Handle system security, integration, analysis, and all aspects of windows Server support, provide proper hand-over documentation upon completion of projects. Setup DR plans for specific business units.
• Provide all aspects of Windows and VMware engineering and Production support to the Americas division. Windows production in AD environment, including Install, Deploy, Support and Maintaining servers adhering to bank build standards, provide 24x7 support.
• Support 500 + Win2k3 Application, file and print, SQL, and IIS servers. Provide support to internal Development teams for all application installs releases, and security and troubleshooting. Provide software upgrades/release, change management, all MS updates, patch- management, and hot-fixes, update Anti-virus using Symantec. Monitor all windows systems using IBM director, HP insight manager, Tivoli, and Argent s/w.
• Provide hands-on and oversight to Data Center migration project working directly with vendor, IBM. Migrating 300 servers to VMware I3 using P2V and capacity planner tools. Update and Document project plans. Streamline broken processes. Work with the Project Management, LAN-Wan, DBA, SAN, and web engineering groups extensively.
• Break/fix, root cause analysis, release management. Tech bridges for all outages related issues impacting our Production and Datacenter.
• Upgrades to Win2k to Win2k3 servers, VI3 to VI3.5, Symantec upgrades to version 11.
• Provide backup and recovery; proper health checks, create reports using Commvault backup system.
• Implement and track all servers moves, adds and changes at all server sites in their assigned area /Interface with vendors IBM and HP
• Virtualized application servers
• Installed and configured Citrix Xenapps
• Led team for virtual desktop conversions
• Provided support for Windows 2003 servers and Windows XP desktops
• Managed an Exchange 2007 environment, as well as setup Outlook
• Create projects plans for different phases of the project as well as led meetings for project status.
• Provide resource plans and schedules for upgrades.
• Provided support for Cisco based routers and switches.
• Provide support for desktop users as well as servers. Upgrade all network hardware and software.
• Provide disaster recovery (DR) as well as business continuity planning for all clients as well as implement all plans...
• Provided project management for SLDC of most software development for clients.
• Manage teams of engineers and technicians.
• Managed installation and configuration of Web servers as well as Intranet servers.

Project Manager

Responsibilities:

• Managed Sarbanes-Oxley Compliance Projects for the companies’ client base of global financial institutions such ad Goldman Sachs and Merrill Lynch
• Created email retention strategy for compliance with SEC regulations
• Worked directly with clients in gathering requirements as well as documenting issues during the proof of concept phase of the project.
• Created project plans for different phases of the project. Led meetings to provide status of issue resolutions.
• Provided resource plans and schedules for upgrades of the products.
• Provided reports of the progress of issues resolution.
• Gathered and managed change requests for clients.
• Assisted sales in analyzing clients’ Statement of Work proposals.
• Created and delivered daily issues status report to client.
• Assisted in analyzing client’s storage requirements for archived data.
• Assisted in gathering requirements for clients’ compliance policy needs.
• Installed configured and fine tuned Oracle and SQL for data storage of policy data that needed to be saved according to SEC regulations.

Senior Project Manager

Responsibilities:

• Manage projects for ISP’s across America. Manage project teams of integration engineers to ensure timely delivery of products to clients.
• Assist in creating and reviewing Service Level agreements for clients.
• Manage vendor relationships with various vendors including Hardware and software vendors.
• Create Project Management methodology for entire enterprise.
• Develop and maintain scope of work for projects by gathering requirements based on specification forms developed for projects. Managed revisions and change requests for Fine Point and their clients.
• Collect project metrics and conduct lessons learned meeting at the end of the project to compare measurements of project success by analyzing outcomes.
• Provided reports, including the project pipeline updates as well as regular project schedule meetings.
• Installed and configured Fine Point’s proprietary Linux based Network Operating System, as well as SQL server on different hardware platforms.
• Assisted the sales department with demonstrations of the products and answered technical questions furnished by clients.
• Provided support reports by gathering information from clients and delivering that information to the sales team highlighting potential opportunities.
• Analyze and provide hardware and software consulting for ATM to DS3 to PPPoE conversion.

Sr. Project Manager

Responsibilities:

• Technical lead and senior engineer for company.
• Designed, architected and implemented rollouts of Windows 2000 and 2003, XP for clients.
• Provided support and administration for Linux, IIS, Apache and Websphere for clients.
• Installed configured and fine tuned SQL and Oracle for clients.
• Architected and implemented WANS and LANS for clients: including security, and remote access to the company’s data.
• Architected and implemented email solutions for clients using various technologies.
• Provided backup solutions as well as SAN solutions.
• Provided 24/7 support to clients for emergencies and routine maintenance of their networks.
• Managed the full project lifecycle projects for clients. Provided estimates for telecommunication projects as well as hardware and software upgrades.
• Provided cost benefits analyses, and return on investment calculations for future projects, including Hardware and Software purchases.
• Provided vendor management and cost reduction through efficient contract negotiation and management.
• Provided Hipaa consulting and installation and configuration of Biz Talk server for Hipaa transactions for my LTC clients; including ASCX12N 276, 277, 835, 837 and other coordination of benefits standards; Architected and implemented security solutions for clients, including VPN, Firewalls, and other hardware and software blended countermeasures.
• Provided a disaster recovery (DR) and business continuity plan for the client as well as tested and implemented the plan.

Global Technical Account Manager

Responsibilities:

• Led global team of technical account managers for Credit Suisse First Boston and Philip Morris in 12 countries; led team of engineers in the US. Led global team, providing, strategic planning, project management, and support for Windows2000 rollouts, Exchange2000 email integration, architectural reviews and upgrades, as well as SQL2000 database implementations.
• Provided hands on technical help by upgrading servers from Winnt4 to Win2000.
• Managed a team of 2 TAMs and 20 engineers
• Assisted in the architecture of the Active Directory structure.
• Provided support various firewall products. Led initiatives to cut support costs for my clients.
• Consulted on SAN architecture with EMC, as well as helped prepare business continuity plans for clients.
• Led team of engineers providing technical support, desktop management strategies, Project Management and security consulting for, Credit Suisse First Boston, and Philip Morris; provided solutions for their global LAN/Wan and desktop environment, to give their global users integrated systems, that are reliable and user-friendly; provided reports for It staff as well as individual business units on technical issues within the banks; provide solutions and HW/SW architectures to business units to assist in attaining their desired results; was the liaison between vendors such as Compaq, HP, and IBM led team of engineers who provide 24x7 support; consulted with global engineering and tactical engineering teams to provide strategies and best practices in design, and implementation, and deployment of new technology. Managed projects for desktop upgrades of hardware and software for clients.
• Collected and managed business and technical requirements for hardware and software vendors.
• Implemented projects based on the specifications gathered from the client.

Senior Project Manager

Responsibilities:

• Led team in implementing the infrastructure for Merrill Lynch online; assisted in the design and implementation of the Wan environment for Merrill Lynch online;
• Assisted in the software deign and implementation of user interface for Merrill Lynch Online; Led team of engineers to provide telecommunication solutions, as well as security including intrusion detection and firewall for the WAN; led team of engineers to implement 24/7 monitoring and paging system to help SE’s provide 99.999 uptime;
• Assisted in router architecture and served as technical liaison to telecommunications group; provided technical consulting and troubleshooting to IT department as well as to individual business units.
• Created standards for Implementation and Support for NT servers, Desktops and Microsoft BackOffice products, Software deployment.
• Setup Primary, secondary site severs, logon and distribution servers. Integrated Win-install for software distribution and packaging. Created unified standards for all applications.
• Application Integration-Scripting of automated installation for in-house and 3rd party software, using Seagate WinInstall, delivering them to desktops via SMS. Applications include Middleware (Sybase/Oracle Clients), PowerBuilder and UNIX. Dealt with 3rd party vendors for assuring proper functionality. Solid knowledge of Windows NT registry.
• Setup and configured 20 multi-homed NT binary servers using DFS and Octopus, SQL 6.5 server, SMS Logon and Distribution servers, Secondary Site server’s, Exchange 5.5 server, Citrix /Metaframe server.
• Implemented and rolled out regional site domains. Installed Wins server/Dhcp server, Pdc/Bdc’s and Replication.
• Implemented SMS to distribute, inventory and remotely troubleshoot network. Created primary and secondary sites, insured application deployment in automated environment.
• Collaboration and Integration of PeopleSoft rollout with global development group and CRM’S. Successfully packaged and deployed PeopleSoft to 100+ desktops, including the HR and Finance
• Manage, Design, and Implement Intel-based servers and desktops for the Y2K Lab. Created locked down desktops by using Windows NT system policies.