SUMMARY:

• Results - driven, versatile consultant with over 9 years’ experience as a Business Analyst with good understanding of all the phases of Software Development Life Cycle (SDLC), from inception phase to production and experienced in different methodologies like Rational Unified Process and Agile with good understanding of Business Requirement gathering, Business Process Modeling, Business Process Flow, and Business Analysis.
• Worked extensively on Functional Testing, Database Testing, GUI Testing and Manual Testing and also developing QA Test Plan, defining Test cases, reviewing and maintaining Test scripts, analyzing bugs, automated testing and User Acceptance Testing (UAT).
• Great working experience of working on tools like MS-Visio, MS-Access, MS-Word, MS-Project, Rational Rose, Rational Requisite pro and Enterprise Architect.
• Strong expertise in analyzing and documenting Business requirements and System Functional Specifications by visual modeling using UML diagrams including Use Case diagrams, sequence diagrams, activity diagrams and process flow diagrams.
• Adept at creating, editing, and coordinating extensive communication networks through the facilitation of Joint application design (JAD) sessions and Interviews.
• Extensive experience in working on various software methodologies like RUP, Agile and RAD.
• Expertise in classification of functional and non-functional requirements from meeting minutes and documenting them.
• Expertise in System & Product design and development required for business process.
• Exceptional communication skills with customers, users, team members and senior management on defining IT solutions.
• Managed requirement changes using traceability matrix, Rational Clear Quest and Rational Clear Case.
• Excellent in organizing, planning, presentation, consensus building & interpersonal skills. Under minimal supervision, I suggested executives on a variety of business processes and risk management services that will help identify, assess, manage, and measure the risk exposure within a variety of operational areas.
• Worked on various levels of management and managerial processes: Requirement Product Design Discussions, Interaction with Client, Cross Functional Team Interactions, Offshore/Onsite Management, Project Leadership, Budget and Schedule Estimations and Worked Closely with Business / End user teams to gather the Business process and Knowledge.

TECHNICAL SKILLS:

Platforms: Windows 9x/NT/2K/XP, UNIX

Tools: SAP Business Objects, ERP Implementation, Lotus Notes, SharePoint, MS Visio Professional, MS Project, Oracle, Microsoft Office (Word, Excel, Visio, Access, Outlook, PowerPoint), Business Intelligence Reporting Tool (BIRT), Eclipse

Business Analysis: Agile Software Development, Business Objects, Erwin, RUP, SDLC, UML, Quick Test Pro, Quality Center, MS Team Foundation Server, Mainframe

PROFESSIONAL EXPERIENCE:

Confidential, Monterey CA

Human Resource Management (HRM) System Upgrade

Roles & Responsibilities

• System-wide shakedown testing
• Reviewing payroll information to ensure correct deductions are taken
• Ensure payroll data is correctly posted in the Finance Journals
• Walk through As-Is and To-Be processes with client in the areas of Position Control, Personnel, & Employee Relations

Reports Developer

Roles & Responsibilities

• Designed, developed and deployed SAP Business Objects Reports that provide instrumental insight into the client’s day to day activities
• Facilitated weekly meetings with the client in the areas of Treasury, Accounts Payable and HRM to flush out reporting requirements
• Formulated conceptual and functional prototypes of Enterprise-level reports
• Reconciled various reports to eliminate redundancy

Human Resource Management (HRM) System Implementation

Senior Consultant

Roles & Responsibilities

• Acted as the SME for various modules in the HRM Application, including Personnel Management Position Control and Employee Self Service (ESS)
• Oversaw interface efforts between HR and Meridian Global Learning Management System (LMS)
• Orchestrated and participated in review sessions to assess and document client’s as-is business process and requirements
• Assessed requirements vs. baseline system offerings to identify and document fits versus gaps within the new application
• Recommended business process improvements that minimize potential application changes
• Worked with end users to refine business practices to ensure alignment with application processing
• Provided support to the agency testing team in validating agency configurations conversion, interface, and reports
• Facilitated production cutover preparation activities
• Provided status reports to team leads and monitored timely completion of their assigned tasks
• Prioritized software defects/ client customizations and managed offshore development team
• Identified data fixes & establishing workarounds for all software issues
• Demonstrated abilities in software analysis and troubleshooting to ensure rapid turnaround for urgent client issues
• Interacted with diverse technical and non-technical groups that spanned all organizational levels
• Worked in non-conventional environment with virtual teams spanning time zones across the U.S and in India
• Developed reports using SAP Business Objects tool and Business Intelligence Reporting Tool (BIRT)

Environment: SAP Business Objects (BOBJ), Business Intelligence Reporting Tool (BIRT), Eclipse, Configurations, Prototyping, Cutover, Conversions, Functional Design, SQL, SharePoint, MS Visio, Prototyping, UML, Oracle 11g, off shore team management, XML

Confidential, Mountain View CA

QA Analyst

Roles & Responsibilities

• Conducted end-to-end application testing for the SHOP and Individual Marketplaces
• Created Selenium Scripts to automate the testing process
• Worked with, and presented information to clients and government officials
• Assisted PM in tracking and communicating project status
• Authored UAT Scripts
• As a HIX SME, assisted in Training Manuals
• Validated business process flows in the production environment prior to open enrollment
• Assisted call center employees in fielding questions that surfaced throughout open enrollment

Environment: SQL, SharePoint, ALM Complete, MS Visio, Selenium, Siebel, Oracle 11g

Senior Business Analyst

Roles & Responsibilities:

• Researched, analyzed and prioritized the needs of various users and stakeholders to create a product roadmap for the Employer and Individual Healthcare mandate
• Orchestrated JRA and JAD sessions to ensure the application was meeting business and functional requirements
• Wrote clear, detailed, attainable, and testable specifications, including wireframes, ERDs, user stories, and acceptance criteria to attain sprints definition on done (DoD)
• Led, and participated in unit, functional, integration and regression testing activities
• Worked with cross-functional teams to plan and manage sprints, coordinate and drive communication, identify dependencies, facilitate decisions, and follow through on project deliverable
• Worked with, and presented information to clients and government officials
• Tracked and communicated project status
• Produced documentation for clients and government agencies
• Ensured product deliverables meet business objectives
• Orchestrated JRA and JAD sessions to ensure the application was meeting business and functional requirements
• Contributed to the implementation of the award-winning website - bewellnm.com & yourhealthidaho.org
• CGI West Business Unit STAR Award Winner for meeting and exceeding client expectations

Environment: Agile, Scrum, SQL, SDLC, SharePoint, Rational Rose, Oracle 11g, Rational Pro, MS Visio Professionals, Prototyping, UML, JAD session, Test director, Use Case Analysis, JIRA, DB Testing, Normalization

Business Analyst/ QA Analyst

Roles & Responsibilities:

• Gathered user and business requirements through interviews, surveys, prototyping and observing from portfolio managers and UI ( User Interface )
• Involved in Inception Phase and prepared Logical Data Models that contains set of diagrams and BRD s (Business Requirement Documents) supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the actors to analyze and document business data requirements .
• Gathered specific requirements and prepared standard and robust requirement documents
• Planned and defined system requirements, Use Case Scenario and Use Case diagrams for web-based application and web services based on HIPAA compliancy.
• Extensively work on report for disease findings with the help of ICD 9/10 codes and used CPT codes for disease testing.
• Involved in team to managed market and Created and managed weekly and monthly forecasting reports
• Worked with SharePoint and HL7 to create & share the documents and also keep the record of different versions of the data prepared by different users.
• Narrative using the UML (Unified Modeling Language) methodologies.
• Created Use Case Diagrams, Activity Diagrams, Sequence Diagrams and ER Diagrams in MS Visio.
• Conducted JAD session with management, vendors, users and other stakeholders for open and pending issues.
• Scheduled meetings with developers, System Analysts (SA) and testers to collaborate resource allocation and project completion using MS Project.
• Extract data in the system with the help of SQL
• Created and managed project templates, use case project templates, requirement types and traceability relationships .
• Followed the UML based methods to create Use Cases, Product Designs and Data Flow Diagrams .
• Authored progress and completion reports, which were then submitted to project management on a weekly basis.
• Suggested measures and recommendations to improve the current application performance.
• Led business analysis initiatives on the project, preparation of Use Cases/User Stories, documentation and development of Product design documents using UML using RUP and the Agile Methodology both XP and Scrum.
• Involved in requirements testing, writing test plans, test scripts, development of automated test scripts and test execution along with defect reporting. Guided the automated testing process and involved on User Acceptance Testing (UAT) and UI testing
• As a business analyst got a chance to work closely with Quality Assurance team to assist them with the entire testing process, as testing is based on the requirements.

Environment: Agile, Scrum, SQL, SDLC, SharePoint, RUP, Rational Rose, Rational Pro, HL7, MS Visio Professionals, Prototyping, UML, JAD session, Test director, Use Case Analysis, Lotus Notes

Business Analyst / QA Tester

Roles & Responsibilities

• Participated in Business Modeling by understanding the needs of the business, and also documenting Business Use Cases as well as System Use Cases .
• Gathered Requirements and prepared standard & robust requirement documented the proposed additional extension to the existing HIPAA application .
• Involved in Transaction Reply Report ( TRR ) process with CMS (Centers of Medicare Services) .
• Facilitated Joint Application Development (JAD ) sessions with the Management, Mainframe and HIPAA team to make sure everyone are in sync with the business requirement processes.
• Worked on HIPAA Transactions 270, 271, 276, 277, 834, 835 and 997.
• Involved in HIPAA 5010 gap analysis of ANSI X12 4010
• Used MS Visio to create Use Cases and Sequence Diagrams.
• Accomplished experience through whole SDLC from requirement analysis till deployment, using highly efficient RUP process of Software development.
• Create “central” documents (and synchronize)with the help of SharePoint, so all team members, clients, and/or partners are able to work on the same document and make changes.
• Assisted development team and production Support team to translate requirements into technical specifications.
• Liaised and Coordinated in resolving EDI 834 mapping (Data mapping) issues arising from data transfer process Analyzed mandatory and the situational fields and compared with the users manuals for EDI 834 .
• Worked closely with the Main frames support person and helped him understanding the process and in the creation of the match, input and the delete files.
• Extract data in the system with the help of SQL
• Created and Maintained the Requirement Traceability Matrix ( RTM ).
• Initiated Test Plans, developed and executed test cases and scenarios, worked with users to develop specific acceptance criteria and prepare test exhibits.
• Conducted User Acceptance Testing (UAT) sessions with business users and prepared document for enhancements and bug fixes.
• Used Test Director, ALM and Mercury Quality Center to report any bugs found and communicate to the developers and product support team.
• Analyzed and evaluated User Interface Designs, Technical Product Design Documents and Quality Assurance Test condition the performance of the application from various dimensions.

Environment: SDLC, Mainframe, JAD sessions, HTML, UML, HIPAA, RUP, Mercury Quality Center, TRR, UAT, RTM, MS Visio Professionals, MS Office, EDI 834, SharePoint, ALM, Test Director

Business Analyst / QA Analyst

Roles & Responsibilities:

• I acted as liaison between Business area Subject Matter Experts (SMEs) team & development team throughout all phases of SDLC.
• Participated in several JAD sessions with the SME’s, process owners & stake holders and collected the meeting minutes from the session and identified various action items.
• Created numerous Business Requirement documents and converted those into Use Cases, functional requirements documents (FRD) & system requirement specifications (SRS) so that developers can understand the business process and rules according to their perspective. business critical applications & suggested process improvements; augmented customer satisfaction by 20%
• Analyzed and optimized the process, Prepared Business Requirement Document and managed requirements using Rational Requisite pro
• Designed the Requirements Traceability Matrix (RTM) to trace the relationship between business and functional requirements to test cases and achievement metrics on an ongoing basis for keeping the project team informed on the progress report of the project.
• Used SQL extensively for Data Analysis & Data Mapping and MS Excel to generate reports and create data-entry templates
• Validated technical product design documents created by IT developers against functional specifications.
• Monitor and Manage defect resolution and ensure defects closure.
• Manage daily offshore development/testing effort.

Environment: Windows NT, Agile, UML, HTML, Rational Requisite Pro, Rational Clear Quest, Use Case Analysis, Requirements Traceability Matrix, RUP, JAD Sessions, Oracle 10g, Quality Center

Business Analyst

Roles & Responsibilities:

• Interacted with clients to gather all requirements to formulate business specifications and translate those into application functionally, decide when to advocate and when to compromise to arrive at a mutually acceptable solution.
• Documented workflows and results of business analysis and obtain sign-off from client on specifications.
• Prepared Transaction Reply Report process (TRR) along with different Centers of Medicare Services (CMS)
• Worked at different stages of Software Development Life Cycle (SDLC) with business users, developers, and stakeholders.
• Performed GAP Analysis by identifying existing technologies, documenting the enhancements to meet the end - state requirements.
• Experienced RUP’s development cycle with four consecutive Phases - Inception, Elaboration, Construction and Transition.
• Worked on Employer Subsidized Insurance (ESI) for healthcare coverage plan.
• Assisted the technical team in translating application functionality into application architecture and the production of a system functionality document.
• Responsible for the design and execution of test plans to ensure that business requirements and functional specifications are tested and fulfilled.
• Created Requirements Traceability Matrix (RTM) from functional specifications.
• Complete understanding of the long term business objectives and suggest technical strategies to meet those objectives.
• Participated actively in assembling the JAD team and in conducting the weekly sessions from requirements gathering phase to the sign-off of the application.
• Correlated Requirement to test script in Test Director.
• Corrected and Updated the Requirement Traceability Matrix after completion of the UAT testing phase.
• Created a complete test bed for Users Acceptance Testing (UAT) in Test Director 8.0.
• Design specifications and Test Cases usages for the HIPAA 837i, 270/271, 276/277, 835, 824, 275 and others.
• Used HIPAA regulations to prevent the changes made to the insured rates.
• Verified the functionalities of the application manually.
• Documented Test Plans that contains test scripts, test cases, test data and expected results for the Users Acceptance testing.

Environment: Requisite Pro, RUP, UML, Rational Rose, TRR & CMS, JAD, MS-Office 2003, Test director, MS Visio, Guide Wire, HIPAA.