Project/Program/Delivery Manager

• Software Project/Program Manager
• Exceptional Problem Solver & drives issue resolution
• Technical Manager of multiple large programs
• Streamlines Projects
• Full Life Cycle Methodology SDLC
• Global implementations
• Industry Experience: Pharmaceutical, Health Care, Brokerage, Insurance, Banking, Accounting, Telecom

Hardware: HP, IBM Mainframe/AS400, PC, Macintosh, LAN/WAN Software: MS Office, MS Project, MS Access, Visio, AscentialETL, Cobol, CICS/DB2, ADABAS/Natural, RPG, C, C++, HTML, VB, MVS/JCL, VMS/DCL, Unix, Siebel, Oracle, SAP, SQL Server, Crystal, Documentum, Sharepoint, .NET, JAVA, ILM, FIM Methodology: CFR part 11, Navigator, Method/1, Summit, Ascendant, SDLC, PMBOK, RUP, Agile 

Professional Experience

Project/Program Manager, Confidential 5/2009-Present

• Project, Program and PMO Manager for a specialized consulting company. Project Manager of several simultaneous projects for the implementation of Identity Management Software ILM/FIM.
• Manage several teams of architects/programmers to implement Identity Management Software ILM/FIM at several clients. Manage the full life cycle of development from requirements; use cases; testing and production migration. Manage scope tightly, issuing change requests when appropriate. Developed SOWs and RFP responses incorporating team input when needed.
• Managed the PMO for this consulting company, ensuring all projects followed the development methodology as well as auditing projects on Sharepoint. Developed and updated deliverable templates as needed.

Assistant Director Project/Program Manager, Confidential 6/2007 – 2/2009

• Manager for several simultaneous projects; Implemented global product offerings application; GlobalAPT portal conversion; and served as a Global Documentum Program Manager
• Completed version 1.0 of a Global Product Offerings application on schedule by keeping tasks to plan. Managed software team, user meetings, plan updates, testing logs & metrics; resolved technical and business issues.
• Managed new APT portal conversion project hit targeted production schedule; Insured all issues are managed and resolved in a timely manner; Effectively liaised between business and IT; Communicated issues to IT and insured timely resolution; Reviewed IT priorities and followed up as needed; Monitored IT project plans so that they fit into the overall plan; Managed and updated a high level plan for IT and Business; Reviewed project budget regularly so that projected target is met; Work closely with business partners to insure needs were met; Successfully met project milestones.
• Documentum implementation;Acting in the capacity of program manager; insured each of 11 threads have appropriate plans, goals and targets that fit into the overall project plan & budget. Tasks included: Monitor all 11 project plans; Manage high level plan; Create weekly CPM status; Update milestone calendar for all the “threads”; Ensure critical path events are communicated across threads; Managed CORE & CPM team meetings as needed; Attend individual thread meetings and communicate overall status as needed
• Development and implementation of RUP/SDLC and PMBOK methodologies
• PM for global implementation of “prohibited software” for 125,000 PCs utilizing Active Directory’s GPO

Project Manager – Confidential 2001-2007

• Consulting client – Commonwealth Financial
• Project Manager of a 22-member team includes off-shore that developed and implement a custom stock portfolio system that supports over 500,000 clients. System supports transactions that are received from NFS and other firms. System maintains client balances of accounts and produces portfolio performance measurements and other reporting needs. Basic functions supported are: portfolio accounting; corporate actions; fees/compliance; portfolio/security performance. Managed client relationship by communicating status, controlling scope, manage meetings, working closely with end users to meet their needs and steering team to meet deadlines and budget.
• Consulting client – Biovail Pharmaceutical
• Project Manager of a team to produce an HRIS migration and assessment plan that shows the consolidation of U.S. and global HR functions and processes to a new best-of-breed application.
• Identified key functions, processes, interfaces and reports required by the new system and determined function gaps/issues and develop a plan to implement and convert to this new system.
• Created current information flows and developed an interface target architecture.
• Consulting client – Daiichi Pharmaceutical
• Project Manager for the implementation of a drug study financial forecast model software application. This pre-clinical application is used to determine the financial risk and benefit for drug development by considering risk evaluations of expenses and revenue targets. Financial forecasts achieved at each drug trial phase along with alternate financial and risk paths. Produced comprehensive economic risk value analysis; NPV/eNPV values; decision trees; study financials.
• Created business requirements and managed outside vendor implementation
• Worked with solution managers to ensure coordination, visibility and oversight of IT solution
• Hands on effort to convert and enter existing forecast models to new platform
• Coordinated and updated project plans for all life cycle tasks
• Hands on development of 7 technical Pharma user guides to document the processes of this Global Pharma Business Analysis group. User guides produced were ROI analysis, Comprehensive economic risk value analysis and a user guide for the forecasting modeling software.
• Consulting client – CitiCorp
• Project Manager responsible for several software application projects for the bank’s retail area, managing analysis and code development for a new Line of Credit product; enhancements to check21 and modifications to customer statements
• Insured project tasks met their scheduled completion by working closely with project team, end users and managing off-shore resources
• Manage meetings, issues, scope creep, project plans and drives projects to completion
• Established off-shore resource communication and protocol
• Consulting client - i3Research Pharmaceutical
• Consulting assignment implementing Siebel, Oracle 7 months
• In a regulated environment CFR part 11, implemented a Clinical Trial Management System.
• Performed GAP analysis of legacy system to Siebel’s eClinical application
• Substantially enhanced prior functional requirements to meet end user needs
• Developed architecture to incorporate discovered Gaps into Siebel
• Eliminated duplicate and redundant data prior to conversion
• Completed data conversion from legacy to Siebel’s eClinical application
• Established baseline and designed a new business process flow
• Managed programming enhancements to Siebel, conversion and Crystal Reports
• Implement new operational/training procedures/guide for end users along with validation control
• To receive credentialing information, modified Siebel’s interface to an outside vendor
• Dramatically enhanced a web enrollment portal to capture medical professional’s information

Consulting client - AT&T

• Due to the numerous 300+ and diverse interfaces brought in ETL Assential to streamline conversion and production system interfaces
• Based on detailed analysis selected an ERP SAP package to replace legacy systems
• Managed conversion/testing teams 15 people of accounting systems and provided GAP analysis
• Supervised team through completion of middleware/workflow functions for ERP system
• Completed 6 architectural functional requirements for new large-scale Credit/Collections dunning, aging, collection agency, ledger, balance sheets /AR/AP infrastructure system
• Created billing system Data Warehouse architecture

Senior Project Manager, Confidential 1997 – 2001
Project Manager/Business Analyst for 6 client projects, managed teams of up to 12 IT professionals. Completed all phases of software development SDLC for multimillion-dollar projects. Managed client relationships; project scope; client communication; steering team to meet deadline & budget.
Clients: AT&T, Instinet, Lehman Brothers, Philip Morris.

• Created baseline functional decomposition architecture, opportunities /issues document for primary "back-office" financial infrastructure systems relating to the AR/AP processes inquiry/adjustment, credit/collections, and sub-ledger journaling for 150+ systems.
• Analyzed business processes relating to ERP/SAP & workflow software, presented findings and recommendations. Developed target architecture and how other systems would integrate.
• Worked with SAP’s functionality and how it would integrate into the business environment. Identified functional changes needed within SAP and how SAP would be utilized by end users eg. how workflow would be used within the 2000 user community, how the processes would specifically involve which type of user, when and how, metrics capture for management.
• Prepared gap analysis of the legacy functions and how they reconcile in SAP.
• Determined how legacy data would fit into the SAP environment, what changes would be needed, what tables would be used for lookups, mapping of data, creation of common legacy interfaces. Identified all needed tasks then created plan for implementation.
• Analyzed CRM requirements recommended and implemented Siebel’s CRM.
• Performed mapping of data to Siebel from their legacy system.
• Created architecture for data conversion to Siebel while eliminating duplicate and erroneous data.
• Created a Siebel implementation plan, assigned resources outside vendor and then managed it.
• Managed team in business requirements, analysis, test scripts, software modifications, testing, data conversion for Y2K compliance validation for Capital Markets; equities, options, FX, money market, bonds, futures, mortgage backed securities and derivative systems. Guided brokers throughout development and user acceptance testing UAT. Environment was client server WEB/mainframe.
• Performed analysis of credit and market risk reporting system.
• Using Best Practices developed customized full life-cycle project methodology, repository using WEB interface to maintain new SDLC.
• Managed development of Y2K audit approval WEB based system.

Assistant Director MIS, Confidential 1992 – 1997

• Directed 52 IT professionals 6 Project Managers in support of claims, enrollment, billing and infrastructure software. Responsible for company-wide software development, analysis, design, testing, validation/QA, planning, scheduling, estimating/costing and risk assessment.
• Established/implemented Siebel as the new CRMapplication. Performed cost and Gap analysis, conversion, process workflow, training for Siebel’s CRM.
• Designed/implemented EDI claims submittal for 10 hospitals.
• Managed conversion, Gap analysis of legacy systems to QCARE claims, enrollment, billing.
• Administered yearly IT Budget of $10 million for over 200 projects.
• Managed implementation/support of Statewide WAN/LAN Voice/IP infrastructure.
• Implemented/Managed Call Center desk: hired/trained staff, selected customized software.
• Responsible for vendor software, hardware and consulting management.
• Managed/Initiated Project Office PMO.

Senior Project Manager, Confidential 1988 – 1992

• Senior Manager of 2 project teams 15 IT professionals, 2 different hardware plat­forms. Analysis/ development of business requirements, architecture, conversion, implementation of large scale integrated budget planning/salary projection system, State of New Jersey VAX/DEC/IBM 3090.
• Developed 400+ programs in Natural/ADABAS/Cobol for budget system. Budget life cycle schedule was improved from 2 months to 1 week. Implemented system that forecasted future expenses.

System Project Manager, Confidential 1986 – 1988

• Managed 11 IT pro­fessionals, 2 Project Leaders, for Insurance Pension System
• Developed / Implemented customer loan, billing, tracking, mailing system.
• Maintained software for a pension insurance fund insuring State compliance.
• Implemented/Managed a PC Info Center supporting the needs of the company.

Confidential- Project Manager 2VP 1981 – 1986
Supervised, 8 IT professionals for development of Commercial Loan System, Comptrollers Corporate Worldwide Financial Reporting System

• Maintained Commercial Mortgage system’s interfaces to banks accounting and reporting systems.
• Completed commodities collateral pricing subsystem, tickler/billing/risk evaluations systems.

Education: Confidential Institute  B.S. Computer Science