Experienced Project and Engineering Operations Manager with a strong background in Enterprise Software Product Development and IT Service Management (ITSM) using domestic and Off-Shore technical organizations. Results oriented individual with a track record of success in managing projects from inception to delivery with in-depth proficiency of development processes and methodologies and a strong emphasis on customer and stakeholder communication and support.

Successful record of planning, managing, controlling and closing cross functional and multilayer projects in both start-up and established businesses.

Core Competencies

Project Management

Stakeholder Communications

Hands-on Engineering Experience

Product Development

Sales and BusinessDevelopment

Solutions Evaluation and Testing

Business Analysis

Offshore S/W Development

Technical Support Modeling

Agile/Scrum Mastering

Global Sales

Hands-on Product Support

Complex System Integration

Pre and Post Sales

Business and Solutions Presentation

EMPLOYMENT HISTORY

Confidential,Lake Mary, FL
Innovative Wireless Technology Start-up

Project Engineering Manager Wireless Networks, Data Management & SaaS

2010-present

Technical and Management responsibilities in the development of company’s next generation wireless systems using proprietary database driven cognitive network technology. Coordinating the engineering & software development departments with business development and sales & marketing. Amenable for combining hands-on engineering operations with project management methodologies, tools and techniques.Integrated scopes and successfully managed cross-functional planning, scheduling, estimating, analyzing, and monitoring and controlling. Achieved tangible improvementsin the development and productizing of innovative technologies such as dynamic and universal spectrum access, database driven spectrum allocation, cloud computing platforms.

· Created technical and business requirements for multiple network deployments in TV White Space spectrum with Tier 1 partners including Google, Microsoft, and Nokia for wireless broadband applications. Generated winning proposals for networks servicing telemedicine, utility smart grid, and consumer wireless internet access markets. Prepared project charter, WBSs, project plan, schedule, cost, resource, risk and procurement estimates, plans, dictionaries and documentation.

· Created program for 24/7 Customer Support of database operations including personnel, Tier 1,2, 3 level support processes, problem escalation procedures, prioritization and damage control.
Christian Bakalov
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Executed thorough research to recognize international TV bands spectrum regulatory bodies as well as governing and industry influential organizations, enterprises, and venues. Identified international majormarket prospects to promote technology and global company exposure.

· Proficient with SDLC, proactive in requirements definition and analysis; system design; development management; testing, validation and integration.Mastering Agile Scrum s/w development methodology.Acting as Product Owner and Scrum Master. The company’s software products include: websites, databases, SaaS systems, cloud computing platforms, mobile device apps (Android and iOS), and device firmware.

Create, manage and actively participate in software deliverables and scrum sprint planning and retrospective. Define, execute and overseedevelopment andintegration procedures for complex systems including software, firmware, middleware and hardware. Managed and implemented solution installation and configuration. Initiated and achieved significant deployment time decrease thereby improving productivity and QoS.

Additional roles included generating company website content, business analysis, research and creation of business plan content, and writing of technical specifications forproduct integration.

Jinx Development, Inc Lake Mary, FL
Software Development Company

Project & Sales Engineer / Engineering Manager

2003-2010

· Led the offshore and local development teams in delivering custom enterprise software solutions to Tier 1 and 2 clients. Managed and decomposedprojects to small work packages utilizing Project Management tools and techniques, Agile/Scrum methodology and multiple technologies.Products ranged from web based and intranet/server based applications, database systems, data storage and collocation, order management systems, customer service web portals, e-commerce transaction systems to educational and training software applications. Managed key projects with Wells Fargo, Levi’s, Mercedes-Benz, Disney Wide World of Sports, Connextions, Inc, and Digital Risk, LLC for the successful delivery and deployment of product solutions.

· Monetized pre-sale efforts, license agreements, SLAs, post-sales and support. Responsible for the entire development process, including customer requirement gathering, technical specifications, direction of technical effort, product delivery, and quality assurance. Coordinated all communication between company’s local and remote software engineers and client’s project contacts.

Managed product development program involving engineering, sales, marketing, QA, operations and support teams to assure on-time delivery and customer acceptance. Responsible for effective customer and stakeholder communication.Significantly decreased time to life.

Performed continuing analysis of operations including estimates, evaluations and reports for time management, budget, human resource productivity and risk mitigation. Proactive with management in identifying business trends and proposed strategies for improvement.Many of which implemented.

TT International Ltd Singapore
SGX Listed Global Electronic Components Distributor

Project & Operations Manager

2001-2003

Positioned in both the Singapore Headquarters and the Dubai, UAE satellite office with extensive travel between the two locations, the Eastern Europe subsidiary, and various European markets. Reported to the company’s senior management and acted as executive manager of the newly developed company. Recruited by TT International to manage the project of developing offshore subsidiary specializing in global distribution of electronic components for consumer and industrial use.

Created project WBS and complete project management plan, including scope management plan; time/schedule management plan; budget/cost management plan; qualitymanagement plan; human resource management plan; communication management plan; risk management plan, communication management plan and procurement management plan. Performed planning and analysis, executed, monitored, controlled and successfully closed the project with completion at budget and ahead of time.

Established new trade entity, recruited and hired staff, and managed the newly built team. Responsible for creating, supervising and implementing marketing, advertising and promotional campaigns within new market.

BRB Engineering Ltd Bulgaria
ISO Certified Machine Building Factory

Project& Engineering Manager

1997-2001

Started as PM withBRB Engineering, Ltd ISO certified machine building factory and custom CAD/CAM engineering workshop.Project scope was to built and manage team of 8-14 sales engineers andaccount managers. Responsible for creating the planning, hiring resources, controlling the project work as well as with management and supervision of the sales department, client management, pre- and post-sales support.Directed the complete end product sales process as well as customer relations and communication.

Confidential,Bulgaria
Trade Company Electronics

Sales Engineer / Sales Manager

1993 1997

Started as junior sales engineer. Worked with account management as added duties to the sales process. 1995 Promoted to Sales Manager.

EDUCATION

Master of Science in Electrical Engineering

COMPUTER SKILLS

• Experienced with MS Software (Office: Word, Excel, Outlook, Access, FrontPage, PowerPoint; Visio; Project and Project Dashboard; Visual Studio)
• Windows Server 2003/08; FTP and Team Foundation Servers (TFS)
• ScrumWorks (Telerik, VersionOne); QA Environment applications(Google Chrome, Bugzilla)
• Experienced with basic HTTP, TCP/IP, SMTP network and routing protocols, security and tracing set up
• Working knowledge of S/W demo set up, SDK build-up and custom API integration
• Acquainted with database modeling tools and scripting SQL, Python
• Acquainted with Unix/Linux and Oracle installation platforms
• Familiar with web programming languages HTML, XML, Java
• Extensive use of various web browsers and web based software Project Management, CRM and SRM platforms; Conference, meeting, online presentation and webinar platforms; Google/Android applications; Google Analytics; SEO and SEE (evaluation) software; SpecEx.com; Salesforce.com; VersionOne.com; Kaltura.org open source video community, social media, WebEx, SharePoint, projectmanager.com
• Working knowledge and extensive practical use of Windows OS, Mac OS X, and iOS (iPhone, iPad) devices and s/w applications