TECHNICAL SKILLS:

• JIRA
• Bugzilla
• MS Office
• MS Project
• SharePoint
• Visio
• Taleo
• Paychex
• ADP
• HTML
• Adobe CS
• Salesforce CRM
• WordPress
• Google Analytics

PROFESSIONAL EXPERIENCE:

Confidential

Project Manager

Responsibilities:

• Lead PMO activities through the SDLC end - to-end through to Go-Live and support
• Manage cross functional teams across tracks (testing, development, business analysts, business intelligence, operations, and client strategy)
• Create and maintain MS plans, raising risks and mitigating escalations as needed
• Work with client business subject matter experts to develop and introduce business requirements to enhance client business operations
• Manage QA testing efforts and perform defect resolution/issue management through JIRA and Bugzilla
• Estimate and forecast project costs, manage billing, and reconcile efforts of a project with an annual budget of over a million dollars
• Facilitate stakeholder relationships by leading cross functional team meetings with directors and client leadership
• Manage and allocate two business analysts and four QA resources

Confidential

Project Manager

Responsibilities:

• Created content for Confidential IT’s transition to agile methodology and a continuous delivery release model from waterfall methodology and quarterly releases.
• Created content for Confidential IT’s products including SOx Compliance, Security, and Enterprise Release Management.
• Developed an internal portal to drive adoption and education of agile and continuous delivery within the stakeholder community.
• Expanded or established processes that supported a strategic initiative around the continuous delivery model.
• Created training material and content for the end-to-end continuous delivery process.
• Facilitated training and materials by partnering with multiple functional IT leaders

Confidential

Project Manager

Responsibilities:

• Launched experiments, AB tests, and maintain site traffic to the US site and support international sites when needed.
• Communicated the test launch details to the Site Operations team and provide test details as needed in triaging any issues on site.
• Created and maintained the Experimentation Services educational portal used for outreach within Confidential, inc.
• Created and maintained educational materials to onboard new teams to Experimentation as well as new Test Managers.
• Created and maintained internal wiki pages for educational and training use for new team members and teams new to experimentation and AB testing.
• Supported refinement and enhancement of experimental learning tools and platform from project management and test lifecycle perspective

Confidential

Project Manager

Responsibilities:

• Wrote and developed over 60 statements of work per month for Confidential sales in Canada and the Northeast region
• Engaged with 30+ salespersons and offered insight on how to move forward and solve approval holds.
• Created margin analyses and determine levels of effort for service offerings.
• Reviewed Bill of Materials and financial structure of deals.
• Processed and created purchase orders for Advanced Services.

Confidential

Technical Content Writer/ Project Manager

Responsibilities:

• Became a subject matter expert in Confidential Advanced Services
• Created over 300 unique sales and customer facing documents for use by Confidential salespeople in the field
• Built out a customizable document database featuring over 300 documents for Confidential Advanced Services sales
• Created documents from business requirements by collaborating with business units and product managers.
• Developed metrics and reporting capability to align performance measures with evolving business priorities.
• Ensured common features/deliverables across multiple projects are planned and delivered within committed timeframes.
• Acted as a liaison between engineers, product managers, sales, and other cross-functional teams to verify content and ensure project delivery.
• Acted as a services related content subject matter expert to ensure accuracy in product descriptions, proposals, and data sheets.
• Drove adoption and education within the stakeholder community for metrics and business insight.
• Uploaded and edited documents with SharePoint as a content management system.
• Researched solution and product information, conducted data mining, and engaged in prospect data research.
• Worked with Subject Matter Experts (SMEs) to develop proposal content.

Confidential

Claims Associate

Responsibilities:

• Reviewed financial documentation for accuracy and insurance governance compliance.
• Maintained patient payment records for clients using Koala MD web-based tooling.
• Initiated and managed claims against estates and delinquent accounts by preparing documentation informing them of their delinquency and taking cases to collections agencies.
• Investigated unpaid claims and negotiated with large insurance firms to resolve them.

Confidential

Technical Recruitment Account Manager

Responsibilities:

• Created project descriptions based on client technical requirements.
• Recruited doctors, physicians’ assistants, and nurse practitioners that met clients’ experience and license requirements.
• Sourced potential hires for clients through NursingJobCafe.com, DocCafe.com and internal applications.
• Screened candidates over the phone and Conducted in-person interviews to validate skills.
• Worked directly with clients’ HR Managers to ensure candidates met their requirements.
• Maintained a database of candidates using online applicant tracking system.

Confidential

Human Resources Manager

Responsibilities:

• Created human resource documentation outlining corporate practices and processes for incoming employees and contractors such as new hire orientation forms, uniform policy, and code of conduct.
• Structured and managed database and payroll operations using Paychex and ADP for over 200 employees.
• Assisted in the preparation of employee federal and state tax documentation such as I-9s, W4s, and W2s.
• Performed cross-functional financial and human resource audits.
• Managed event preparation activities such as processing new hires, scheduling shifts, and reserving transportation and catering for guards.
• Interfaced with enterprise clients and event managers to ensure we met guard staffing requirements, remained under budget, and in compliance with state safety requirements.

Confidential

Account Executive

Responsibilities:

• Developed and implemented new business acquisition strategy and collateral.
• Designed physical and PowerPoint presentation materials for international trade shows.
• Assisted clients in developing end-user oriented online marketing campaigns.
• Created pricing strategies for various consumer electronic and IT products.
• Developed long-term relationships with clients in order to increase sales levels.