SUMMARY:

Confidential is a result driven, self - motivated, Six Sigma Green Belt and PMP Certified, Sr. Project Leader with an in-depth understanding of all aspects of project management, methodology and operations implementation. Experienced in the areas of business develop, executive planning and strategic alignment that enables individuals and organizations to improve their productivity. Excellent communication and presentation skills with a commercial approach to solving problems and developing sound relationships.

AREAS OF EXPERTISE:

• Risk Management
• Waterfall/Agile Methodologies
• SharePoint (advanced skills)
• Microsoft Office suites (advanced skills) Word, Excel, PowerPoint, Access, Visio, Microsoft Project 2007 and above
• Project Planning/Execution
• Process Design/Redesign
• Total Quality Management
• Processes/Standards
• Financial Plan Development
• Insurance, Utilities, Healthcare, Education, Aviation,
• Continuous Improvement of Operational
• ERP
• COTS
• Execution Planning
• Operational Process Analysis
• Strategic Planning and Leadership

PROFESSIONAL EXPERIENCE:

Sr. Project Manager

Confidential, Farmington Hills

Responsibilities:

• Responsible for managing eleven or more large-sized, highly complex enterprise-wide technology projects: Microsoft Cloud Foundations, Azure, VMware to Hyper V Migration and System Center Virtual Machine Manager, Wireless Assistance and Exchange Upgrade to Microsoft Office 365 SharePoint Online Intune projects.
• Facilitated the initiation of technical programs to ensure the development of detailed work plans, schedules, project estimates, resource plans, and status reports for each project.
• Identify the implications of the design/implementation as it relates to schedule, budget and client satisfaction.
• Reevaluate the experience, knowledge and capabilities of the project team and the potential to deliver a top-quality solution timely and under/on budget given the design requirements.
• Identify and quantify the risk and issues associated with the project in light of the final design. Determine if a change request will be (or potentially) required.
• Collaborate with delivery, project managers and account executives to develop a risk/issue mitigation plan.
• Determine if there are any gaps in the client’s scope expectations as compared to the design and statement of work.
• Evaluate the resource allocation for the project to determine if skillsets need to be augmented.
• Determine if test labs can or need to be built in parallel by available, non-billable resources in order to more rapidly understand whether or not unfamiliar requirements can be satisfied well in advance of due date.
• Responsible for project Pre-Design Delivery, Post Initial Build - Pre-Application Integration, Post Application Integration / Pre-UAT, Post UAT / Pre-Go Live, Post Go Live / Pre-Project Close and Sales Satisfaction Survey.
• Defined project guidelines, obtaining business and information technology sponsor approvals and coordinating the resources necessary to successfully complete the project. Responsible for refinement of requirements, project coordination, development of plans and schedules, resource planning and estimation and project maintenance. Communicated major milestones, identify potential project risks, provide continuing direction to the project team and conduct regular status meetings to review project activities. Furthermore, they are responsible for managing the prioritization procedures for changing scope (i.e., change management) and project acceptance procedures. Throughout the project lifecycle I obtained feedback to ensure that project efforts meet customer expectations for contracted time, cost and performance.
• Hands-on experience managing IT infrastructure readiness activities in a large IT setting for numerous large organizations. Utilized Project Management experience and technical knowledge of Data Center operations, Web Applications, Database, Storage, Network coordination/management, Information Security. Worked with Application and Database technical teams while managing Infrastructure Technical teams/resources.

Sr. Project Manager

Confidential

Responsibilities:

• Lead daily Managed Virtual Desktop (MVD) and Server team daily technical discussions.
• Lead weekly Managed Virtual Desktop national discussion meetings.
• Create weekly MVD Ticket Reports and Time Demand Management reports.
• Create MVD Enhancement project plans.
• Collaborate with the technical teams to troubleshoot project issues and concerns.
• Work closely with Ascension Management team to streamline resource capacity.

Chief Executive Officer

Confidential, Bloomfield Hills

Responsibilities:

• Determine best practices and tools for the organizational success.
• Responsible for defining core competencies within organizations.
• Deploy needed resources based on core competencies and needs assessment (Project Management, Information Assurance, Cyber Security, IT Enterprise).
• Define company strategic goals and project implementation timelines and strategies.
• Identify best industry practices and report to Executive team and Stakeholders.
• Create processes, procedures and standards and business model for start-up organizations.
• Create, present and manage release change controls.
• Prioritize release enhancement and production support items.
• Manage resolution of issues assigned too internal/external and vendor teams.
• Responsible for troubleshooting company issues and risks.
• Negotiate client and resource contracts.
• Identify and contact key business clients.
• Responsible for resource allocations and resource levelling.
• Independent Consultant (Insurance, Government Agencies, etc.)
• Create request for proposal, identify business requirements and determine client needs and estimates.
• Collaborate with resources to understand and document customer back-end systems that support benefit information consumption and presentation to our constituents.
• Facilitate the development of a future state of how benefit information could be organized going forward.
• Develop a roadmap of how we could interactively transition from the current to the future state.
• Coordinate with business and technical teams to achieve the goals.
• Provide strong IT leadership and guidance ongoing communication of project status and progress on a weekly basis.
• Provide a clear understanding of the contribution of assigned tasks to the overall team or program schedule.
• Oversee company portfolio and advise other executive teams of necessary direction based upon the company mission statement and core competencies.

IT Line of Business/Sr. Project Manager

Confidential, MI

Responsibilities:

• Led tactical management, and administrative/leadership support to project teams, in order to ensure that the project proceeds within the agreed tolerances of time/budget and delivers a fit for purpose outcome to the customer.
• Managed IT projects and driving project team from start through to completion.
• Measured effectiveness of change management activities including communication.
• Single point of contact to the business customer for their technology needs including new initiatives and Issue Management.
• Adhered to project plans and time frames for all change management milestones.
• Oversaw PMO Portfolio Management, Project Planning and Project Management, Strategic Planning, Process Improvement and department oversight for technology issues utilizing waterfall and agile methodologies.
• Managed IT enterprise projects and driving project team from start through to completion.
• Coordinated multidisciplinary global project teams to deliver Technology projects of varying size and complexity, focusing specifically on software projects.
• Monitored and analysed performance metrics to ensure customer satisfaction, quality and efficiency are clearly communicated to leadership.
• Determined how project results will be measured and conduct evaluations to understand how well the project is achieving results.
• Responsible for Strategic Plan for Airport Authority’s Technology. Developed executive planning and strategy planning, change management strategies, conduct stakeholder and impact assessments and devise appropriate plans.
• Created and managed a project schedule to identify when tasks are scheduled to be performed and their status.
• Developed Request for Technology system proposals which included rating and selecting vendors. For Enterprise Document Management Systems and Mobile Applications for the entire Confidential .
• Responsible for automating HR processes and implementing system workflows to add value and safe time and resources time.
• Responsible for Monthly Technology Services Business Plan Reports for senior leadership members.
• Created Technology Services On-Boarding New Hirer Training Strategy for all WCAA new hirers.
• Managed IT projects and driving project team from start through to completion.
• Measured effectiveness of change management activities including communication
• Coordinated multidisciplinary global project teams to deliver Technology projects of varying size and complexity, focusing specifically on software projects.
• Implemented Change Management Approach and make recommendations for improvements.
• Monitored and analysed performance metrics to ensure customer satisfaction, quality and efficiency are clearly communicated to leadership.
• Experience in business level use case documentation, COTS Implementation, Business and systems integration experienced.
• Managed all phases of the software development lifecycle (SDLC) for dozens of custom solutions.
• Determined how project results will be measured and conduct evaluations to understand how well the project is achieving results.

IT Release Manager

Confidential, Detroit, Michigan

Responsibilities:

• Managed and deployed monthly customer service billing enhancements and production support work items.
• Leads tactical management, and administrative/leadership support to project teams, in order to ensure that the project proceeds within the agreed tolerances of time/budget and delivers a fit for purpose outcome to the customer.
• Led Infrastructure projects to augment server capabilities, and address database and networking needs.

IT Release Project Manager

Confidential, Detroit, Michigan

Responsibilities:

• Managed multi-million-dollar utility energy customer billing project monthly releases.
• Responsible for resource allocations and resource levelling
• Worked with all business areas of the organization to identify business requirements and estimates.
• Collaborated with IT System owners to understand and document back-end systems that support benefit information consumption and presentation to our constituents.
• Facilitated the development of a future state of how benefit information could be organized going forward.
• Identified a roadmap of how we could interactively transition from the current to the future state.
• Coordinated with business and technical teams to achieve the goals of the releases.
• Provided IT leadership ongoing communication of project status and progress on a weekly basis.
• Provided a clear understanding of the contribution of assigned tasks to the overall team or program schedule.
• Managed multiple projects throughout the end to end project agile SDLC lifecycle.
• Managed resolution of issues assigned to the internal/external and vendor teams.

I Delivery Manager

Confidential, Detroit, Michigan

Responsibilities:

• Led BCBSM’s Healthcare Reform web applications release programs (Federally-Facilitated Marketplace (FFM) - Direct Enrollment (Proxy Enrollment), FFM Star Schema deployment, FFM Interim Dental Individual to Individual, Group to Transitions & Group Drop Notification and Prospect Management Tool enhancements.
• FFM - Direct Enrollment (Proxy Enrollment) - Total Release Budget - $1.2 million
• Individual to Individual, Group to Transitions to Group Drop Notification and Prospect Management Tools (enhancements) and data loopback feeds.
• Total Release Budget $4.3 million
• Worked with all business areas of the organization to identify current state, including hand-offs, timing, quality controls.
• Collaborated with IT system owners to understand and document back-end systems that support benefit information consumption and presentation to our constituents.
• Automated several healthcare reform reports for Individual Business Unit.
• Responsible for executing an initiative to evaluate the current processes and systems that store benefit information from quote/pre-sale to sell and service businesses utilizing the systems development life cycle (SDLC).
• Orchestrated technical resources (Designers, Developers, Technical Leads, Business Analysts and Project Coordinators), business and vendor technical resources.
• Responsible for balancing work and resource allocations and levelling while managing scope. Determine technical resources (Oracle, Java Developers, QA Testers and Technical Business Analyst). Ensured technical resources stayed on tracked and responsible for migrating any issues or risks for resources as well.
• Responsible for end to end solution driven results for facilitation of the creation of a conceptual future state for the ideal means in which benefits will be administered and stored.
• Created program/project roadmaps on how to achieve the ideal future state, estimated cost/effort via the BCBSM forecast model.
• Created/managed work plans, change controls, issue and risk resolution.
• Communicated weekly to stakeholders and sponsors the status the health of the program/projects and migrated and accessed solutions to ensure deployment was success.
• Provided ongoing operational process analysis, mitigated “scope creep”, communicated project status, and identified and resolved operational issues and constraints.
• Facilitated the development of a future state of how benefit information could be organized going forward.
• Identified a roadmap of how we could interactively transition from the current to the future state.
• Coordinated with business and technical teams to achieve the goals of the project.
• Provided IT leadership ongoing communication of project status and progress on a weekly basis.
• Provided a clear understanding of the contribution of assigned tasks to the overall team or program schedule.
• Managed resolution of issues and projects throughout the end to end project SDLC lifecycles.
• Created/managed work plans, change controls, issue and risk resolution. Communicated weekly to stakeholders and sponsors the status the health of the program/projects and migrated and accessed solutions to ensure deployment was success.
• Collaborated with the Voice/Data (IVR) solutions project team to integrate a new IVR solution requirement within the FFM Direct Enrolment project for the Infrastructure Technologies organization.
• Reported release metrics to the IT PMO and business stakeholders.

Software Project Leader

Confidential, Southfield, Michigan

Responsibilities:

• Software Project Leader led software development, software enhancement, or third-party software integration projects. Software Project Leader responsible for leading smaller software initiatives, larger less-complex software projects, or multiple components of larger, more complex software solutions.
• Responsible for analysing client requirements, proposed solution alternatives, managed detailed work plans and project schedules, and ensured project outcomes successfully to meet client expectations.
• Ensured adherence to quality IT standards. As the primary point of contact responsible for their assigned project deliverables, accountable for managing the client relationship while serving as a client contact for the duration of the assigned project or project components.
• Deployed on time and budget maintenance software releases.
• Deployed on time and budget EDI 834 Transaction (e.g. 4001/5001 projects).
• Managed ISO 9001 Organizational Implementation project.
• Managed onshore and offshore technical resources.

IT Project Manager

Confidential, Ann Arbor, Michigan

Responsibilities:

• Successfully led upgrading PlanView Enterprise and Insight Analytics to 600 ITS users - the project only took approximately 4 months from planning through execution, resulting in one of the fastest PlanView upgrades projects to date within the Confidential .
• Developed and implemented the capability of PlanView effort tracking, ad resource capacity planning to ITS groups who provide or request resources across the organization in order to complete their work.
• Implemented consistent team structure for weekly meetings, status reporting and issue tracking during the planning effort.
• Identified, defined and escalated potential scope changes to resource managers and internal sponsors
• Organized, prepared and mapped project team direction and achievable, measurable ends. Ensured project resources are orchestrated with other initiatives and demands. Ensured dependencies across project initiatives are documented and met. Wrote reviews and approved project management deliverables. Delivered timely and cost-effective solutions to support organizational initiatives set by U of M leadership. Ensured staff activities are consistent with organization standards and processes.
• Promoted project management methodologies across the organization and followed project management methodologies, i.e. standards, guidelines and best practices. These tasks included but were not limited to: initiation, planning, estimating, status and variance reporting, risk management, project monitoring, release management, and ensuring on-time, on-budget product delivery.
• Championed the Associate Vice President of Information Technology and Chief Information Officer to create a video tape in support of the project efforts for the entire Information Technology Services organization to access.
• Recommended process improvements for project management, utilizing metrics collection and evaluation of results compared to best practices.

Member of Executive Staff

Confidential, Stamford, CT

Responsibilities:

• Influenced strategic direction and developed tactical plans, analyzed present-state, developed alternative future-state approaches and facilitated implementation for Insurance, Reinsurance, Corporate and Shared Services.
• Exercised management responsibility as Subject Matter Expect to select a new HP Mercury Global Enterprise Program Management application to achieve collaboration and stakeholder alignment throughout the projects lifecycle and lower total cost of ownership by eliminating manual point tools and processes.
• Developed Statements of Work (SOW); coordinated with suppliers on bid responses & clarifications, reviewed global technical solutions, supplier cost & capability analysis and conducted contract negotiations. Over $8M of services were awarded in this area.
• Member of the Executive Global IT Project Management Office (GPMO) team participated in global IT infrastructure and Project Management decisions.
• Responsibilities included traveling internationally.