SUMMARY:

• Highly organized, dedicated and accomplished IT Professional with extensive project management experience and deep knowledge of all aspects of Scrum/Waterfall development framework.
• Expert at developing various applications and utilizing effective IT tools and software. Known for directing cross - functional teams to effectively designing systems, processes and implementing infrastructure by managing business requirements.
• Recognized for leadership in planning, scheduling, crisis and risk management by delivering projects on time, on schedule and on budget.
• Effective at multitasking in a fast-paced environment with proactive and hard-working nature.

EXPERTISE AREA:

• Project Management Office
• Agile Coach/Scrum Master
• Resource Management
• Process Improvements and Governance
• Confident decision maker
• Proficient communicator
• Collaborative leader
• Knowledge of design and development
• Release Management Office
• Requirements gathering
• Change Management
• Software Development Life Cycle (SDLC)

PROFESSIONAL EXPERIENCE:

Confidential, San Jose, CA

Senior IT Project/Program Manager

Responsibilities:

• Expertise in conducting all Agile Coach/Scrum Master responsibilities, in support of all development efforts
• Implemented the Scrum Iterative development processes, trained and mentored the project teams to successful adoption of Agile Methodologies, LEAN Development and Acceptance Test Driven Development
• Responsible for maintaining backlogs, sprint planning, scrum of scrums, sprint review and sprint retrospective
• Ensure business requirements are suitably defined, understood and signed-off to manage expectations
• Guide users in accurately writing backlog user stories in RALLY, MINGLE & JIRA and their assignments to sprints; collaborate with developers to plan sprints, develop status reports (Burn-up, Burn-down, Velocity, Obstacle boards, Cycle Time, Scrum of Scrums), estimate costs, plan resources, sprint tasks and sprint tests.
• Facilitate daily stand-up with the development team to ensure on-time completion of developers’ daily tasks
• Oversee multiple projects across all phases of development, making timeline adjustments as needed and assume the ownership of entire project/release management activity during the implementation phase
• Managed infrastructure upgrades/improvements with detailed cross-functional plan and planned release dates
• Led the CQ 5.5 and AEM 6.0 Upgrade for Cisco.com by managing P1s, Schedule, Milestones, Issues & Risks, Action Items, Roll Back & Roll Forward Plans, Go-Live Communications with Cross-functional teams.
• Introduced 6 WEM Author Nodes and 8 Publishers by working closely with Adobe CQ SMEs & Architects
• Managed Environments (Dev, Dev-Int., I-Dev, M-Stage, P-Stage, LT, Prod, Prod Int.) by leading bundles for Physical and Virtual Machines, SAN and NAS Storage, ACE and ACLs implementation and Organic Growth
• Led the Multi-Tenancy Architecture Track by implementing WEM APIs for Sales Connect Mobile App, WebEx Platform, Light Weight Publishing and Rendition Services to improve performance and scalability
• Application and Infrastructure Scaling by adding net new Author instances (C240 Physicals instead of Virtual Machines) for Country Sites and Site Areas like Partner Central and Upgrade shared storage from NAS to SAN
• Provided Dev Ops support for GIT to Stash Engineering Migration for Configuration Management & Code Deployment using Jenkins, Maven, U-deploy, Kintana and Artifactory (ITDS Tools), shared the best practices
• Leverage Automated Scripts for testing/validations and 1.x, 2.x Migrations, Cisco.com HTTPs enforcements
• EMAN, Splunk, New Relic, Gomez, etc. for Automated Monitoring and Alerting of any Cisco.com incidents
• Built strong relationships with subject matter experts in Engineering, Business, Finance, Cross-Functional, Security, Database, Networking and System Administrators, Development, Testing and Operations
• Supported PMO by facilitating cross-project communications between business and technology, while championing PMO governance processes to ensure compliance with PLC standards on Propel, Rally and Jira.
• Led executive sponsor and stakeholder sessions to review plans, schedules, issues, risks, actions, milestone dates and conducted Production Readiness Review sessions to gain sponsor and steering committee approvals

Confidential

Project/Program Manager

Responsibilities:

• Led and developed key release management processes, in the areas such as Release Governance, Risk Mitigation, Agile Releases and Change Management. These are being used in Cisco Enterprise Release Management Office
• Successfully managed more than 15+ complex releases with up to 300+ developers and up to 7+ key organizations as stakeholders.
• Defined end to end release/change management processes and policies, change form and trained change control boards to govern the paths to production; Quarterly/Monthly Releases, Emergency Change Requests.
• Served as a liaison between IT operations and Application Management Function in areas of Release Management and Change Control.
• Created Change Control Boards to manage changes to over 100 Customer Care applications with approximately 9000 users on one of the world’s largest Oracle platforms supporting $6B of annual Services revenue
• Reduced number of disruptions to service and incidents attributable to change. Average change requests reviewed per quarter increased from 150 to more than 1000.
• Led Enterprise Data Warehouse Solution Migration from Oracle to Teradata part of Enterprise Data & Platform Operations (EDPO), infrastructure and database upgrades across multiple cross-function teams.
• Data Management Services; P1s review, impact/gap analysis, Business reporting & metrics, TD engagements
• Coached and implemented Agile methodology, best practices, processes and tools to multiple project teams across the organization. Provided instructions and training to project/development teams on Agile Principles.
• Ensured the Scrum Team is fully functional, productive, focused on delivering high quality products/services.
• Agile Scrum Master responsible for all project activities; define scope, schedule, cost, risks & mitigation plans. Led executive sponsor and stakeholder sessions to review charters, plans, issues, risks and milestone dates
• Managed communications by developing newsletters, jive posts, wikis, metrics dashboards and status reports

Confidential

Quality Program Manager

Responsibilities:

• Partnered with Engineering Learning, NSSTG Tools Team, TL Team and Cisco Technology Groups SVPs, VPs, Directors, Managers, Product Managers, Project Managers, Development Engineers and Test Engineers in meeting all SOX & TL 9000 certification requirements.
• Deployed Cisco's engineering development methodology to business units across the engineering organization
• Tracked project schedules using Microsoft Project and used other project management tools to present data to mid and senior level management (i.e. PowerPoint, Excel, Visio, Wikis, Jive Posts, WebEx Social, Jira and Rally).
• Developed, managed and conducted regular requirements engineering project review meetings. Identified issues & risks, minutes, action items, manage scope, resource changes and monitor progress against plan.
• Organized, directed, planned and executed Training and Workshops for users on the Requirements Engineering learning solutions such as Instructor led classes, online courses and VODs.

Confidential, San Francisco, CA

Technical Project Manager

Responsibilities:

• Agile Scrum Master responsible for all project activities; define scope, schedule, cost, risks & mitigation plans. Led executive sponsor and stakeholder sessions to review charters, plans, issues, risks and milestone dates
• Responsible for maintaining backlogs, sprint planning, scrum of scrums, sprint review and sprint retrospective
• Participated in several two-weeks iterations developing features of the SI.com Container, Search, Widgets, etc.
• Developed and managed the project plan, project budget, product pricing, project status reporting, and end-of-life cycle management for the legacy desktop and Schwab institutional product.
• Documentation of Business Requirements, Use Cases, Technical Requirements, Test Plans, UAT Plan & Scripts, Production Release and Post Implementation process.

Confidential, San Francisco, CA

Project Manager and Business Analyst

Responsibilities:

• Designed and implemented Project Management Office (PMO) for online banking programs. Provided project and program management support to manage multiple enterprise wide, customer facing application projects.
• Plan and direct project scope, schedules, budget initiation and management, project execution, team and executive reporting, compliance tracking, and issue and risk management.
• Gathered requirements, documented business rules, use cases, business requirements (UCS, BRD and FRD), determined tasks, and established project plans for development of new systems, enhancements, and launch planning. Developed risk mitigation and contingency plans and conducted UAT for customer acceptance.