SUMMARY:

Experienced manager of projects and people with MBA and these certifications: Project Management Professional (PMP), Six Sigma Green Belt, Scrum Fundamentals (SFC), and ITIL v3. Highly skilled in problem solving and written and verbal communications.

EXPERTISE AREA:

• Project planning, monitoring, and execution
• Process and policy improvement
• Scope and requirements definition
• Project risk identification and resolution
• Performance measurement and reporting
• Vendor and contract management
• Team building and supervision
• MS Project task scheduling

PROFESSIONAL EXPERIENCE:

Confidential, Ann Arbor, MI

Project Manager

Responsibilities:

• Provide project management support for Identity and Access Management program, working with key business units, developers, vendors, and security analysts.
• Represent Health System interests in joint effort with U. of Michigan Campus, sharing and coordinating responsibilities with Campus Program Manager and Project Managers.
• Create and maintain a comprehensive project plan and deliverables including: scope, requirements, schedule, budget, change management, issue/risk management, training, testing, and implementation.
• Plan, schedule, and facilitate project team meetings.
• Prepare frequent status reports throughout project lifecycle.

Confidential, Saline, MI

Project Lead

Responsibilities:

• Led high priority projects for Vehicle Unit Design Business Systems
• Managed project requirements, scope, and change control.
• Identified and documented risks, issues, and resolution strategies.
• Scheduled and facilitated status meetings with core project team.
• Kept lines of communication open between all stakeholders.
• Coordinated interaction with customers and transition to users.
• Ensured project met KPIs for time, scope, and quality.

Confidential, Troy, MI

Sr. Financial Business Analyst

Responsibilities:

• Led cross - functional projects such as Optimal Character Recognition(OCR) for Cash Application and Europe Record Retention, adhering to the IS Service Delivery Life Cycle(SDLC).
• Worked with key constituents to identify and implement process improvement and reengineering initiatives to improve cost and efficiency in Financial Shared Services.
• Drove global process standardization through optimization and implementation of best practices.
• Designed reports to present progress of reengineering initiatives to senior management.

Confidential, Plymouth, MI

Project Manager

Responsibilities:

• Managed enterprise-wide infrastructure projects to achieve key goals in these areas:
• Identity Access Management: Managed these four projects:
• Two-Factor Authentication: Implemented certification service for remote users without Confidential emails, using hard tokens and securely established pin numbers.
• PKI Magnum: Upgraded user certification security infrastructure, coordinating documentation of user training and communications.
• PKI 2.0: Used Agile methods to upgrade PKI user certification one month after PKI Magnum upgrade. Accelerated delivery needed before enterprise-wide Windows 8.1 rollout.
• SSO Federation: Led initial scope definition and requirements gathering for single sign on project, documenting all required deliverables and providing status updates to stakeholders.
• Print Services: Coordinated efforts with Xerox and IT business leaders to introduce Enterprise Print Governance tools, with projected 10% reduction in user printing costs.
• Service Integration: Led multi-phase project to implement IT Financial Management system, gathering requirements from IT Finance and guiding external vendor efforts.
• Proofs of Concept: Led prototype testing of products including AppZero to transfer applications to new OS and Med-V to enable application compatibility with Windows 7.
• Led multiple project teams, developing plans and schedules and monitoring progress.
• Resolved potential risks and issues to ensure projects met time, cost, and quality objectives.
• Coordinated project activities of all stakeholders including external contractors and suppliers.
• Identified PMO process gaps and worked with colleagues to implement improvements.

Credit Team Lead

Confidential

Responsibilities:

• Led global team through all project phases of SAP disputes module enhancement, including requirements definition, user testing, on-site training, and implementation.
• Partnered with other functional areas to identify process gaps and improve productivity.
• Hired, trained, coached, and managed work load of six Credit Analysts in Mexico and Brazil.
• Coordinated improved team collections on commercial accounts. From 12/08 to 12/10:
• Reduced North America past due metric from 11.9% to 1.0%.
• Reduced % of invoices over 15 days past due from 8.2% to 1.1%.

Senior Credit Analyst

Confidential

Responsibilities:

• Led Six Sigma project team to redesign process for extended payment terms requests.
• Reduced open disputes by 99% and past due invoices by 85% through coordination with external customers and internal sales team.
• Utilized SAP FI system to manage accounts receivable portfolio and develop reports.

Confidential, Farmington Hills, MI

Manager

Responsibilities:

• Coordinated projects including credit screening to reduce bad debt write offs, days sales outstanding (DSO), and past due receivable balances.
• Selected and managed outsourced collection agency relationships, and monitored their ongoing performance trends. Negotiated contract terms with prospective vendors.
• Designed and implemented new key performance indicators and metric reports.
• Managed all credit and collections processes and procedures for Michigan and California offices while supervising daily activities of four credit and collections analysts.

Confidential, Oak Brook, IL

Project Manager

Responsibilities:

• Managed projects with internal personnel and external vendors to reduce past due receivables by 44%, days sales outstanding (DSO) by 40%, and write offs by 8%.
• Designed and improved credit processes by leading teams to cross-functional consensus.
• Introduced new collection exception process for customers with medical equipment.
• Implemented application scoring process with Equifax and local currency exchanges.
• Created customized reports and graphs to illustrate monthly productivity figures.
• Coordinated Requests for Proposal (RFP) selection processes for new collection agencies.