SUMMARY:

• Experienced in various BI/Reporting technologies, SQL development, release management, global infrastructure application & technical support, systems integration, product installation and support, systems migration and programming.
• Industry experience including Transportation, Healthcare, Banking, Insurance and Credit Card processing.
• Specialties: BI/Reporting, Global Problem & Incident Management, systems integration, deep dive problem discovery, analysis & resolution.

PROFESSIONAL EXPERIENCE:

Report Developer II

Confidential

Responsibilities:

• Design/develop data sources for Tableau report platform & provide IT support
• Admin for Tableau report platform
• Design/develop replacement for in - house written user query app
• Develop SQL queries and stored procedures
• Replaced in-house data query app with new Report Builder solution in Q1 2016
• Implemented SharePoint single access point for all reporting technologies
• Published shared data extracts to Tableau server & implemented refresh schedules

SQL Developer

Confidential

Responsibilities:

• Develop SQL queries and stored procedures
• Develop ETL load scripts
• Re-engineer existing contract reports using Talend
• Design/develop data sources to support Tableau report platform & provide IT support
• Re-engineered SQL queries and stored procedures to use Reporting Data Vault
• Converted existing contract reports from SSRS/SSIS to Talend

Software Release Manager

Confidential

Responsibilities:

• Collaborated with application teams, and external vendors, to create plans for major code releases and system maintenances/upgrades
• Conducted pre-deployment reviews with all impacted parties
• Led the conference lines during the release window(s), engaged teams per plan
• Triaged issues and facilitated problem resolution
• Acted as liaison between various cross-functional teams
• Provide suggestions for continual improvement of release processes

Enterprise Services Global Problem Management Lead (Technology Consultant III )

Confidential

Responsibilities:

• Ensured global teams performed thorough root cause analysis for all high priority incidents
• Maintained Global Problem Management SharePoint site (Problem Management Metrics, Executive Summary Reports and Root Cause Analysis Documents).
• Facilitated collaboration between business stakeholders & technical subject matter experts
• Followed up on all problem management tickets to ensure root cause actions were identified/implemented
• Communicated to various target audiences - executives, clients, business analysts, subject matter experts.
• Ability to communicate across all capabilities (horizontally) and all resource levels (vertically) globally.
• Identified emerging incident patterns, engaged appropriate technical teams, and achieved resolution prior to customer impact.
• Decreased client escalations and increased customer satisfaction ratings.
• Effectively reduced the number of high priority problems reported by 68% between 2011 and 2012 on key production environment and 56% reduction over all.

Worldwide Enterprise Application Support (Technology Consultant III )

Confidential

Responsibilities:

• Technical Lead/SME Worldwide Enterprise application support for multiple reporting tools for clients & Confidential operational reporting.
• Reporting was comprised of multiple component tools: Business Objects for report development, deployment & viewing. Informatica ETL software used to maintain the customer reporting data warehouse (CRDW). Microsoft SQL Reporting Services in scaled out deployment on 3-server web farms deployed in six locations globally.
• Provided 24x7 app support, installed service packs, software updates, resolved incidents & problems, worked with Microsoft on software issues that required escalation to resolve.

Technical Subject Matter Expert - SSRS Application Support (Technology Consultant III )

Confidential

Responsibilities:

• Provided global enterprise application support for Microsoft SQL Reporting Services software platform.
• Completed scaled out software deployment of SSRS 2000 on web farms in six locations around the globe. Upgraded platforms to SQL 2005 & 2008.
• Provided 24x7 application support, installed service packs & software updates, resolved incidents & problems, Microsoft liaison on issues that required escalation to resolve, monitored health of servers daily.
• Performed SME role for MSRS L2 support team - single point of contact (SPOC) for MSRS leveraged platform support. Provided direction and assignment of team members.

Business Intelligence Report Developer

Confidential

Responsibilities:

• Converted reports from Business Objects to MS Reporting Services. Static and interactive reports.
• Features of reporting services that were used: drill-down and drill-thru reports, parameter driven reports, shared schedules, scheduled reports and data driven subscriptions. Developed custom code in vb .net to handle language translation and other expression logic for report customization.

Infrastructure Analyst Specialist

Confidential

Responsibilities:

• Developed Business Intelligence Reporting systems using various software packages - Computer Associates Cleverpath Reporter, CA Forest & Trees, and Microsoft SQL Reporting Services.
• Handled conversion of reports from one report tool to another as corporate direction changed.
• Required working knowledge of Portal structure and integration to ensure client data security in a multi-tenant environment. VB and C++ type expressions used to code routines. Worked with windows log files, XML, SSL, RSA Clear Trust and lIS in setup and troubleshooting.

Confidential

Infrastructure Analyst Specialist

Responsibilities:

• Provided product/application support for COOL:Gen, ObjectStar, OPS/MVS vendor software
• Acted as liaison between vendors (Computer Associates, Antares, Sterling Software) and customer base.
• Assisted customers with systems integration, product integration questions and software release compatibility.
• Applied upgrades, service packs and PTFs to software
• Developed customized features packaged/implemented with EDS software release cycle for CA OPS/MVS product.

Advanced Application Systems Engineer

Confidential

Responsibilities:

• Development/support of online Car Rental Reservations System and direct and bi-synchronous links to airline reservation systems AR INC, Sabre, and Apollo.

Project Lead/Programmer Analyst III

Confidential

Responsibilities:

• Project Lead for savings system: an online entry, batch update system using BAL and COBOL

Senior Programmer Analyst

Confidential

Responsibilities:

• Develop, implement and support Confidential 's Patient Care System.
• BAL CICS & Command Level COBOL CICS in an IDMS database environment.