Relationship Manager Resume CHARLOTTE, NORTH carolina - Hire IT People

SUMMARY:

IT Project Manager experienced in working with multiple parties - customers/vendors/partner/ technical account teams. A problem solver who enjoys a challenge and can work well under pressure and who possesses good communication skills and attention to detail.
Proficient in Change Management, Account Management, Relationship Management, Migrations, Vendor Relationship, Knowledge Management, Compliance, Strategy Development, Business Fundamentals, Scope Management

TECHNICAL SKILLS:

Technology: Office 365 Pro Plus, AADP, ADFS, Azure, Intune MDM, SharePoint, Exchange Server, Dynamics 365, Power BI, Skype for Business, GOOD, AirWatch

PROFESSIONAL EXPERIENCE:

Relationship Manager

Confidential, CHARLOTTE, NORTH carolina

Responsibilities:

Execute, manage and lead a set of Office 365 customers and partners thru the Onboarding process.
Analyze, develop and communicate key Onboarding process and technology improvements for Office 365 Onboarding and entire deployment cycle.
Demonstrated strong data analysis skills in making data-driven decisions while defining and building the necessary tools to gather, track and measure key business data points.
Coordinate customer Onboarding Migration strategies (Hybrid, Cutover and Staged).
Analyzed, develop and communicate key Onboarding process and technology improvements for Office 365 Onboarding and entire deployment cycle
Conducted Office365 Adoption/Success Workshops and Business Value Discussions with Government and Private Sector customers.

Mobile Coordinator/Reporting Analyst

Confidential, CHARLOTTE, NORTH carolina

Responsibilities:

Coordinated statistical data analysis, design, and information flow.
Transformed project raw data into pivot tables using Excel 2013 and Tableau.
Participated in 0ffice 365 pilot program (Provided feedback with Infrastructure Team)
Administered over 3500 Mobile Devices (Ipad, Iphone, Android) using GOOD for Work MDM which included 15 proprietary mobile applications.
Leveraged the Mobile Device Management (MDM) platform to securely deliver updates and applications to mobile devices.
Developed strong Vendor relationships with AT&T and Apple.
Duties included 40% Device Testing, End User Troubleshooting 25%, and 45% application support/device policy creation

Senior Support Analyst

Confidential, cHARLOTTE, NC

Responsibilities:

Managed daily call flow of 300 calls per day and responded to incidents and request.
Installed software, modified and repaired hardware and resolved technical issues.
Administered AirWatch 8 (Cloud Based) including apps such as Airwatch Chat,AirWatch Video
Created Monthly AirWatch Analytics reports (Most watched videos, Active users, updated devices and Deployments of Internal Apps).
Provided second level Hardware/Software support for over 2,500 users internal and remotely within the United States and Europe.
Used Active Directory to troubleshoot access rights, create/delete user accounts.
Maintained over 2500 AirWatch Groups/Device level Policies in an Enterprise environment. (Android, Apple iOS, Apple Mac OS and Windows Mobile)
Created complex policies for Groups/Devices (Custom updates, Security Password requirements)
User Manage Admin for Office 365 Enterprise E1 for various Depts. and Executive Staff (Account Creation, Mail Forwarding, SharePoint Site Creation and various Admin Duties) for 500 users.

Confidential, Durham, NC

Tier 2 Support Specialist

Confidential, Arlington, VA

Helpdesk Analyst

Confidential, Arlington, VA

Tier 2 Tech

Confidential, Washington, DC

VTC Tech (Contractor)

We provide IT Staff Augmentation Services!

Relationship Manager Resume

Charlotte North, CarolinA

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship