It Project Manager Resume
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Sarasota, FL
TECHNICAL SKILLS
- IT Project Management
- Hardware Maintenance & Assembly
- World Class Communication Skills
- Resource Allocation
- Peripheral Configuration
- SQL & Database Concepts
- Scheduling & Cost Control
- PC Optimization
- Well Versed in MS Suite
- Technical Customer Support
- OS Repair
- OSHA 30 Certified
- Network Support (Incl. VPNs)
- Malware Removal
- Experienced Trainer
- Server & Client Virtualization
- Global Team Management
- Motivated Salesperson
PROFESSIONAL EXPERIENCE
Confidential, Sarasota, FL
IT Project Manager
Responsibilities:
- Responsible for mass e - mail campaign management, created data base for lead generation & management, supervision of sales development representatives
- Facilitator for all team, strategy & management level meetings
- Manage the team of developers and IT specialist in Hyderabad, India
- Responsible for establishing priority for all company workload including: customer support, customization projects, estimation & planning of new software releases and scheduled software maintenance
- Final demonstration of application and execution of proof-of-concept for all clientele
Confidential - Sarasota, FL
Advanced Support Specialist
Responsibilities:
- Provide premium technical support for several ISPs as a member of the One Support (OST) team
- Provide advanced remote support for an unlimited scope of issues for customers and company employees including, but not limited to, networking, software installation and troubleshooting, peripheral and third party device installation and troubleshooting, malware removal and computer performance issues
- Conduct regular training of others in identifying and resolving DNS issues, DSL synchronization, PPPOE/PPPOA authentication troubleshooting, circuit test results, customer service and sales
- Communicate with team members to approve or deny dispatch or supervisor requests based on call notes
- Second-level support for team members when escalation required
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