SUMMARY:

• Project Management
• Over ten years of product/project management experience for complex consumer and enterprise software products, including SaaS, social media, and mobile applications.
• Broad experience applying PMI best practices: coordinating multiple diverse teams; creating and maintaining dashboards; tracking status, budgets; risk management; communicating upward, laterally, to teams, and to stakeholders.
• Experience in all aspects of managing SDLC via waterfall, agile, scrum, or mix.
• Managed projects with large cross - functional teams that are globally distributed; work equally well with diverse teams such as UX, development, marketing, and operations.
• Extensive experience with PMI best practices; WBS and schedule, resource allocation, deliverables, cost estimates, risk management, quality requirements, success metrics.
• Broad experience with the entire product management pipeline from requirements gathering, product envisioning, user experience design and prototype testing, technical documentation, writing user stories, and managing releases with training and customer communication.
• Over five years of experience with agile/scrum: Owned product backlog, wrote large sets of users stories with acceptance criteria, grooming and planning sessions.
• Experience establishing and rolling out project management processes and scrum development, trained and mentored corporate business analysts.
• Have direct management experience of diverse teams including project managers, product managers, business analysts, UX Designers, and UX Researchers.
• Excellent communication, writing, and interpersonal skills with internal teams and customers.
• Process change: Certified in SixSigma, introduced and trained agile/scrum for dev teams
• Software skills: MS Office Suite, Visio, Project, Google and other analytics, SQL, Rally, JIRA, TargetProcess, TFS, UML, PowerBI, Sharepoint, business metrics dashboards, HTML5.
• Customer Experience
• Broad experience in user-centered design for PC, tablet, and mobile device websites and applications, including native and hybrid mobile.
• Extensive experience in all types of quantitative and qualitative user experience research, root cause analysis, remote user experience testing, focus groups, A/B testing, and surveys.

PROFESSIONAL EXPERIENCE:

Confidential, Bellevue, WA

Consulting Sr. Project Manager

Responsibilities:

• Project manager for numerous concurrent Azure cloud client implementations
• Program manager for large client B2B service dispatch software, including Cordova-based hybrid mobile apps

Confidential, Seattle, WA

Consulting Project Manager

Responsibilities:

• Full responsibility for feature enhancements to Daptiv B2B product line including user impersonation, expanded role-based controls of project notifications
• Managed design and release of new responsive web design
• Performed extensive national customer research, conceived and led development of new project member mobile dashboard in Daptiv Project Portfolio Management Suite

Confidential, Seattle, WA

Sr. Product Manager

Responsibilities:

• Managed all features and enhancements to tools used by sellers in creating their webstores. Improved store launch rate by 20% and seller satisfaction by 10ppt
• Had full spectrum of responsibilities for multiple projects, including core metrics, strategy and vision, roadmap, user stories for Rally, launch activities
• Managed two Sr. Product Managers who were responsible for Webstore inventory tools and platform enhancements

Confidential, Bothell, WA

Project Manager

Responsibilities:

• Improved self-service mobile applications by adding support self-service modules
• Product owner for next generation QuikView, a cloud web app to be used by all frontline employees including tablet and smartphones in retail stores. Created and owned the product roadmap, managed SDLC
• Drove product improvements in internal customer support tools and workflow by implementing user research and metrics tracking initiatives

Confidential, Capitola, CA

Director, Product Management

Responsibilities:

• Based on competitive and user research, re-conceived the website, mobile app, and white-labeled partner products. Created and owned product roadmap, created all PRDs and wireframes, managed product development in Agile environment
• Pivoted the new product suite to a much greater emphasis on social components, including stock-based twitter feeds and a twitter cloud, a dynamic competitive game arena, and full profiles with virtual trophy case. The new feature set doubled our core KPIs (Rev and number of user predictions) within 3 months

Confidential, Burlingame, CA

Director

Responsibilities:

• Owned the product strategy and roadmap for Confidential financial data services web application.
• Managed a team of FTE Sr. Product Managers and contract UI Designers.
• Innovative, successful products included a smart (semantic-network based) search of SEC qualitative and quantitative database, and an Excel add-in that became the selling point of the product suite.

Confidential, Santa Clara, CA

IT Sr. Program Manager

Responsibilities:

• Created vision and managed development for HDS configuration and quote tool that enabled complete self-service configuration and quotes by new and existing global customers, saving over 1mil/year in operating costs
• Responsible for training ~40 global business analysts on methods such as UML, user-centered design, requirements gathering