QUALIFICATIONS SUMMARY

Top - ranked, customer-centric Account Manager poised for the next level of leadership. Solid track record of significantly surpassing sales goals, gaining market share in competitive environments, and creating customer solutions that build trust and foster long-term growth. Oversee complex, deadline-driven technology infrastructure projects from proposal development, high-level presentations, and contract negotiations through follow-up. Earned reputation as go-to problem-solver, trainer, and mentor to junior staff. Strong early career foundation in operations management, human resources, and employee performance development ; supervised 28 direct reports. In-depth knowledge of government market and Cisco, Security, and WAN products.

AREAS OF EXPERTISE

• Customer Relationships
• Team-building & Leadership
• Staff Hiring, Training & Coaching
• Performance Improvement
• Account Management
• RFP/RFI Bid Process
• Project Management/PMBOK
• Complex Problem-solvin g
• Pricing Negotiation
• Operations Management
• New Business Development
• Communications Technology

PROFESSIONAL EXPERIENCE

Confidential

Sales manager

Responsibilities:

• Created a detail training manual for new hires
• Implemented a file flow program between departments
• Resolved patient customer service issues with utmost finesse
• Manage and Maintain an effective patient schedule for (2) Doctors
• Provided a forecast/pipeline of patient treatments
• Maintain a CRM and excel Spreadsheets with up to date daily results
• Created tele sales scripts geared toward a medical call center
• Effectively communicated with owners, administrative managers, clinic manager, financial manager, and billing manager

Account Executive  

Responsibilities:

• Manage Northern Jersey Territory with emphasis on Government/Educational Sector Clients for network technology relating to Cloud Based Systems and IT services.
• Developed a relationship with Educational Sector designing projects and presenting proposals based on Schools and Library USF Program (E-Rate) requirements.

Account Manager, 

Responsibilities:.

• Ranked #1 in sales out of five Account Managers.
• Exceeded 2014 sales goal of $2.5M by $1M in July; publicly praised by CFO for outstanding sales performance.
• Hand-chosen to lead development of four large-scale design/build technology projects for Emergency Operations Center with budgets of up to $1.5M each.
• Advise senior leadership on project forecasts and recommend strategies to minimize risk.
• Outpaced competitors to secure large-scale fiber optic network project with 47% ROI ; evaluated RFP, negotiated discounted distributor rate and price protection, and delivered customer presentation on trends and benefits.
• Selected by supervisor to train and mentor support team on contract bidding process and manufacturer negotiations; enabled staff to independently develop bid proposals and research new state RFPs, resulting in increased revenue potential and earning one staff member a promotion.
• Utilize extensive product training and knowledge base to conduct customer site walk-throughs, recommend solutions to maximize ROI, and work closely with Engineers to design optimal security, LAN, and VoIP networks.

Account Manager

Responsibilities:

• Delivered $750,000 in annual sales in first year, 200%+ of goal; achieved goal within first six months first year of hire.
• Displaced strongly embedded competitors in critical region, winning increased market share and positioning Graybar as #1 supplier through diligent market analysis and customer relationship-building efforts; sought out extensive product training from manufacturers and earned customer loyalty and trust in expertise.
• Developed Inside Sales Support Representative to Account Manager promotion; served as mentor, motivator, and trainer in pricing negotiation, customer relationship management, and opportunity mining.
• Negotiated favorable terms with manufacturers to attain 18%-25% margin rate the first six months of hire.
• Creatively transformed small lighting design project into $150,000 in revenue by working with customer to develop a plan within budget that phased in updates over time and utilized manufacturer promotion.
• Cultivated productive working relationships with customers, contractors, consultants, architects and other internal and external stakeholders to ensure adherence to project schedules, budgets, and quality standards; initiated monthly staff meetings to track project milestones and maintain team accountability.

STORE Manager

Responsibilities:

• Grew store profitability by 10% and exceeded customer service standards through increased emphasis on training and development of Managers and Sales staff and cultivation of high-energy, service-oriented culture.
• Solidified store’s presence in the top third nationwide in revenue production by developing and instituting new processes and procedures.
• As youngest Store Manager in the country accountable for $3M operation, earned accolades from Regional Manager on exceptional store and team performance, and respect of diverse staff.
• Challenged to significantly reduce loss prevention rate in historically high location; successfully lowered inventory variance to less than 2%, achieving company standard, by implementing loss control procedures.

TECHNICAL SKILLS

Microsoft Office (Word, Excel, PowerPoint) Customer Relationship : Management (CRM) Databases ACT SAP Salesforce: