User Experience CoordinatorÂ Resume Plano, TX - Hire IT People

SUMMARY:

Experienced with deploying new tools and policies to identify efficiencies and capitalize on new ways of working to increase productivity and reduce errors.
Knowledgeable in Enterprise PMO Best Practices, Corporate Governance, Waterfall, SDLC, Clarity, MS Office, SharePoint, Visio, MS Project, Oracle, PeopleSoft, ServiceNow, Salesforce. Past project management experience includes: cell tower upgrades, acquisitions, hardware, applications, data center migrations, telecommunication, infrastructure, and end point/user devices, WAN/LAN, Wi - fi, VoIP deployments and implementations.

WORK EXPERIENCE:

User Experience Coordinator

Confidential, Plano, TX

Responsibilities:

Was responsible for executing the refresh deployment, by initial kickoff meetings for assigned airline stations.
Moved to the phase of monitoring and controlling the refresh schedules, resources, and deliverables.
Reported refresh communication to stakeholders, and project team.
Documented process documentation, and provided training to the User Experience Coordinators.
Utilized PMO processes for the closeout phase to manage 30 assigned stations.
Collaborated directly with the client, cross-functional resources, and leadership to aid in project closeout prioritization.

Confidential, Alpharetta, GA

Project Coordinator

Responsibilities:

Utilized the PMO Framework of PMI Best Practices, methods, processes, and tools & techniques to effectively execute, monitor and control the procurement process, as well as third party resource management for Confidential and 4G LTE upgrades.
Defined and documented the procedures for the asset management process.

Implementations Coordinator/Vendor Manager

Confidential, Coppell, TX

Responsibilities:

Managed the relationship with the vendors.
Contract reviews, awarded, and negotiations.
Documented and implemented SLAs, and KPI reviews.
Utilized PMO processes to effectively project manage over 700 retail SmartSafe deployments, swaps, de-installs, relocations, and decommissioning.
Generated and maintained status updates, project plans, reports, financials, risks, and change request.
Recognized for implementing effective vendor SLAs and KPIs that saved the company over 100K per month.

Customer Project Manager II

Confidential, Addison, TX

Responsibilities:

Was responsible for project managing the implementation process for complex voice, and data services for large clients with revenues over 10 million per month billable.
By partnering with cross functional teams in sales engineering, provisioning, and circuit design; I was recognized by clients and management of being proactive, responsive, genuine, dedicated, and outstanding reporting skills. Trained clients and performed account management.

Systems Integrations Analyst

Confidential, Plano, TX

Responsibilities:

Utilized the PMO Framework of PMI Best Practices, methods, processes, tools and techniques to successfully plan, initiate, execute, monitor & control, and closeout the applications migrations project. Defined and documented the procedures, resources, and communication for the applications portion of the data center migrations for large financial and healthcare institutions.
Facilitated and validated regression and applications testing for 8 large data centers that consisted of over 500 servers.