SUMMARY

• 14+ years of total experience in IT in the Retail E - commerce, Insurance, Banking, Financial, Mortgage services sectors.
• 7+ years of experience in IT Project Management in Agile/Waterfall environments
• 4+ years hands-on experience in Agile Development Methodology SCRUM managing multiple Scrum teams
• 4+ years of HP Exstream Dialogue experience in Financial, Banking and Insurance domains for end clients Citi Financial North America (USA), Citi Cards (USA) and Legal & General (UK) respectively while employed with TCS
• Expertise in Development, Maintenance, Production Support type of projects with Onsite-Offshore team management
• Experienced in creating Professional Services Statement of Work (SoW) and manage contracting process.
• Experienced in managing the projects Risks, Assumptions, Issues and Dependencies (RAID) reports.
• Experienced managing project teams (20+ people) operating within a matrix organization
• Expertise in Risk Management, Stakeholder Management, Quality Management, Cost management, Scope management, HR management, Vendor management, Time management, Change & Release Management
• Expertise working with project team to develop business & functional requirements for system integration interfaces
• Expertise in managing System Integration and User Acceptance Testing
• Worked with end-clients to identify business requirements and subsequently leads a team in the initiating, planning, controlling, executing, and closing tasks of a project to produce the solution deliverables
• Strong Experience in Developing Test Plans, Build Test Conditions and Test Cases, creating test data, analyzing bugs, interacting with development team members to fix errors and issues. 
• Proficient in MS Project, Atlassian’s JIRA, MS Visio, Rally.
• Strong knowledge and hands-on experience in Payroll, Financial, HR, Admin space
• Experienced working with one of the Big 4 Accounting firms PwC “PricewaterhouseCoopers”
• Experienced in identifying potential areas of improvement in project performance and sharing of best practices related to overall project management
• Highly organized and efficient in Project Management
• Strong negotiation skills and the ability to get results through formal channels and informal networking within a matrix project organization

TECHNICAL & MANAGEMENT SKILLS

Domain Expertise: E-commerce, Assurance, Insurance, Financial, Banking, Telecom

Management Expertise: Stakeholder Management, Change & Release Management,

Risk Management, Incident Management:

Management Tools: MS Project, MS Office Suite, HP PPM, MS VISIO, HPSM9 (HP Service Manager), Planview, Microsoft Sharepoint

Development & Quality Tools: JIRA, HP Exstream, HP Quality Center, Clear Quest, JIRA Confluence

Programming: COBOL, JCL, IBM Script/VS Language

Web-based Applications: HTML, XML, JavaScript

Databases: Oracle 9i, MS SQL Server, VSAM, SQL

Solution Environment: Mainframes, BTBA application Software, Change man, Infoman, File Aid, NDM, Task Force 1

PROFESSIONAL EXPERIENCE

Confidential, CA, USA

Confidential 

IT Project Manager

Responsibilities:

• Analyze high level business requirements and provide subject matter expertise on business system analysis and technical solutions to business issues
• Analyze and document business processes, fit-gap analysis working with the product owner
• Lead and facilitate business user meetings to gather the process information
• Assist and Manage the Agile Scrum team providing inputs to execute the projects to meet the business needs.
• Guide the Scrum team towards the incremental delivery of the project releases.
• Create, Manage & Track Project Schedules, Resource Plans, Risks & Issue logs, Status reports
• Facilitated the Agile Scrum process and ensured that the process is followed.
• Managed Scrum Planning, Daily Scrum and Iteration review meetings.
• Helped the team to resolve impediments that are obstructing the team from achieving its sprint goals
• Responsible to create and maintain the RAID logs for managing Risks, Assumptions, Issues & Dependencies
• Worked with cross functional teams to layout the development and test timelines and responsible to coordinate with Dev and Test teams execute the project activities in accordance to the Project Plan
• Work with project team to develop business and functional requirements for system integration interfaces.
• Responsible for the delivery of project by providing appropriate leadership, coordination and facilitation to ensure projects are delivered on time, within budget and to scope. 
• Triage, Investigate and remediate issues impacting website and customers
• Responsible to manage the QA team in setting up of the test environment, test cases, test data etc.
• Manage the issues raised by QA team in JIRA and coordinate with Dev Team to fix and close the issues.
• Responsible to establish the test and production deployment plan and communication plan.
• Be the point of contact for Business and Operations team for any production issues
• Managed the implementation of SEO changes and Gift Card Purchase in web application.
• Researched the Pros and Cons of various Address Verification Products like QAS Experian, Service Objects, and Payment Gateways like PayPal, Visa, Amex, Cyber source and Ratings & Review product vendors like Bazzarvoice in the market and present findings to management to make informed decisions

Confidential

IT Project Manager

Responsibilities:

• Manage project operations on behalf of PwC and delivering market leading services to audit clients.
• A key point of contact with business stakeholders and sponsors.
• Responsible for the delivery of a full project life cycle for a large program ‘AURA’ or multiple projects and by providing appropriate leadership, coordination and facilitation to ensure projects are delivered on time, within budget and to scope. 
• Responsible to define project scope, schedule resources plans and socialize for approval with project team, cross functional stakeholders and oversight committees. 
• Experienced in creating Professional Services Statement of Work (SoW) and manage contracting process.
• Experienced in managing the projects RAID reports by sharing with the project counterpart on a regular basis and take necessary actions on any items if needed.
• Responsible to track program progress and report status, business issues and risks to cross functional managers, including senior management and executives. 
• Facilitate and manage program meetings and drive team members to key decision points including phase gate approval meetings. 
• Have experience in liaising with the Release Management team for the project release activities
• Have worked with Change Advisory Board to manage business change needs
• Work with the testing team to prepare the functionality and non-functionality test cases to align with the requirements traceability matrix
• Responsible and Accountable for application deployment in Staging and Production Environments.
• Work with project team to develop business and functional requirements for system integration interfaces.
• Manage System Integration and User Acceptance Testing
• Work with the business to understand their needs and prepare the real scenarios UAT test cases for UAT
• Managed UAT teams and coordinated code/infrastructure implementation in staging/testing environments.
• Responsible for Defect management, Incident management & business reporting
• Coordinate with the internal teams and 3rd party vendors/development teams for problem analysis and assist in efficient resolution for all production issues
• Responsible to drive any production issue to resolution with minimum MTTR
• Review business and technical needs and make recommendations for workarounds
• Analyze business processes and ensure compliance according to statutory and business requirement.
• Communicated Issues and resolutions with management and customers using reports and dash boards
• Coordinate development of Operational Support documentation such as Runbooks.
• Manage application server/environment configurations per design and functional requirements

Confidential

Project Manager

Responsibilities:

• Manage up to 3 Scrum teams of 5-7 team members to execute the projects
• Manage several project Iterations to meet the business needs.
• Facilitate project planning, daily stand-up meetings, reviews, retrospectives, sprint & release planning, demos
• Track and communicate team velocity and sprint/release progress to customers
• Maintain process documentation using JIRA
• Assist the product owner as needed with backlog maintenance, internal & external communications, with prioritization of user stories.
• Create, Manage & Track Project Plans, Schedules, Resource Plans, Risks & Issue logs, Status reports
• Manage the day-to-day activities of projects and staff; communicate with project teams as necessary to ensure project deliverables are on schedule and within cost parameters.
• Make decisions and communicate risks; drive key decisions across projects
• Work closely with business users and development team in identifying and document critical business process. Guide complex activities associated with user acceptance testing.
• Provide guidance and mentorship to the team to follow industry standards and procedures.
• Empower the team to self-organize
• Participate proactively in developing and maintaining team standards, tools, and best practices 

Confidential,USA

Role IT Project Manager

Responsibilities:

• Redesign legacy Forms printed in Documaker
• Enhance financial capability
• Improve delivery channel
• Initiated Project Start-Up/Kick Off, Prepare & Manage Estimations & Cost Budgets
• Responsible for managing upto 2 Scrum teams of 5-7 team members to execute the projects
• Create, Manage & Track Sprint Schedules, Resource Plans, Risks & Issue logs, Status reports
• Facilitated the Scrum process and ensured that the process is followed.
• Invited the team to daily scrum, iteration review and planning meetings
• Helped the team to resolve impediments that are obstructing the team from achieving its sprint goals
• Created an environment conducive to team self-organization
• Captured data to adjust forecasts, to advise Product Owner on how to maximize ROI for the team
• Successfully managed and implemented 12 different Sprints from Inception to production deployment.
• Weekly Status Reporting to all the stakeholders involved in the project
• Managed the Client Relationship
• Manage PMR and Audit Compliance at regular intervals; Project Wind- Up.
• Involved in hiring new resources and conducted performance review, future goals & objectives.

Confidential, USA

Project Lead

Responsibilities:

• Involved in all Software Development Lifecycle (SDLC) Phases (Feasibility, Analysis, Design, Testing, Implementation and Post-Implementation support)
• Project Start-up, Requirements Analysis, Estimation Preparation, Review of Design and Unit Test Plans
• Responsible in preparation of Test Data and setting up of Test Environment
• Review of Code and Unit Test Results, Validation in User Acceptance Testing
• Responsible to track the defects and work with the development team for fixing and closure of the defects.
• Status Monitoring & Reporting to the business stakeholders
• Work Assignment, Onsite and Offshore Management, Interaction with Stakeholders
• Appraisal for sub-ordinates, tracking and Mitigating Risks, Implementation & Post Implementation support, On-Call Production Support
• Coordinated with the Agile Project Manager to develop Sprint Schedules facilitating the Scrum Process
• Helped the team to resolve impediments that are obstructing the team from achieving its sprint goals
• Successfully managed and implemented different Sprints from Inception to production deployment.
• Manage PMR and Audit Compliance at regular intervals; Project Wind- Up.
• Involved in hiring new resources and conducted performance review, future goals & objectives.

Confidential,UK

Software Tester

Responsibilities:

• Exposure and understanding of Software Development Lifecycle (SDLC) Phases (Feasibility, Analysis, Design, Testing, Implementation and Post-Implementation support)
• Exposure and understanding of Software Test Lifecycle (STLC) Phases (Requirement Analysis, Test Planning, Test Case Development, Environment Setup, Test Execution and Test Cycle closure)
• Understanding of client’s current billing applications, Customer Relationship Management and business requirements for consolidation of Bills. Processing of Bills on a daily basis and provide produced bills and billing information to the customer
• Expertise in analysis of End-to-End functional requirements, Preparation of design documents, Test case development, Unit & Regression testing, Execution of Test Cases and Evaluation of Test Results, Documentation of test results for every BTBA releases
• Experience with Defect Tracking tool HP Quality Center
• Hands on experience in MANUAL testing using various tracking tools
• Involved in GUI testing, Functionality Testing, Regression Testing, System Testing, Integration Testing,
• Black Box Testing, Performance Testing (Capacity Planning, Load Testing, Volume Testing, Stress Testing, Spike Testing) User Acceptance Testing (UAT)
• Project Status Reporting to all the stakeholders on a weekly basis