Integration & Business Project Manager, Southfield, MI Resume

SUMMARY:

Program & Project Management, Financial Analysis, Project Consulting, Strategic PlanningSelf - directed, results driven, solution oriented Business & IT Project Management Professional. My experience includes managing multiple merger, business alignment and integration, infrastructure, application, system integration, and migration projects concurrently with teams co-located and remote. In addition, I possess a strong ability to influence stakeholders and collaborate with multiple teams in a fast-paced, demanding, and competitive work environment.

CORE COMPETENCIES:

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential, Southfield, MI

Integration & Business Project Manager

Responsibilities:

Creation and execution of Finance, Human Resource, Compliance, and Facilities project plans for merger integration, business alignment, synergy creation, project monitoring, controlling, and execution.
Documentation of risk/issues and collaboration to create mitigation or contingency plans/strategies
Facilitate project initiation, planning, execution, monitoring and control, and closing
Collaboration in managing large-scale initiatives, transitioning programs to new platforms, and the merger of HealthPlus disparate systems into HAP’s existing IT environment
Human Resource initiative migration of 200+ merger employees to PeopleSoft HR Value Proposition
Knowledge Areas: Claims, Product Development, Data Retention, CMS Regulations, Decommissioning
Results: 2017 Synergies of $20M Admin and Medical Cost Reduction of $8M

Confidential, Detroit, MI

IT Project Manager of Special Projects & Lead

Responsibilities:

Project experience includes new and existing National, Hospital, and Automotive account benefit implementations, audits, data reconciliation/alignment, new HSA/FSA vendor setup, and 834 File setup for highly visible sensitive accounts.
Oversee multiple projects involving multi-functional areas consisting of 50+ stakeholders through the initiating, planning, executing, controlling, and closing of complex application and system implementation projects using a formal project management methodology.
Results: Obtained average customer service and sponsor score of 4.75 out of 5 for 25+ projects with budgets up to $1.5m
Results: Achieved seamless migrations and integrations that were transparent to clients within quality, schedule, and budget guidelines
Results & Recognition: Implementing 9 VSP 2016 Vision Plans for 74,000 MESSA members within scope, schedule, budget, and quality requirements.

Confidential, Troy, MI

Sr. Workforce Management & Michigan Integration Lead

Responsibilities:

Intraday and End of Business report creation, management, and distribution to executive management.
Review and analysis of service level results for every 30-minute interval throughout the day.
Determine real time staffing recommendations based on research, evaluation, call center utilization and service level. Oversee 163 agent statuses and adherence to schedule.
Coordinate call center training/staffing needs with training needs of the Supervisors, Client, and Call Center Training Department.
Created/managed documentation process for three new Workforce Management employees and workforce department.
Oversee call center staff of 150+ scheduling breaks, lunches, vacations, metrics etc.

Confidential, West Bloomfield, MI

Sr. Financial Analyst & IT Project Implementation Lead

Responsibilities:

Oversee administration presentation(s) and inquiries including, but not limited to, financial review, analysis, and recommendations.
Create, maintain, and improve, financial/operational reports and metrics. Review, compare, and correlate historical information, current trends, regulatory environments, and tax consequences into analysis as needed.
Support operational planning and budgeting process, including data management (i.e. gathering and input of data) analysis, requirements gathering, system logic creation, and reporting.
Perform capital budgeting, cost, variance, pricing, and margin analysis for special project(s).
Project setup, client interface, risk management, change management, and reporting of project status.
IT Lead to setup integrate, automate, and implement CRM, IVR system, and financial software.

Confidential, Auburn Hills, MI

Financial Analyst Assistant

Responsibilities:

Database Management & Creation.
Ensure Comerica's commercial customers are compliant with the Patriot Act.
Manage and track branch customer documentation and ensure compliance to Financial Crimes Enforcement Network.
Assist Financial Analyst review Customer Transaction Reports and identify suspicious transactions to be entered on Suspicious Activity Reports for further investigative review.
Received Team Group LEAP - Focus on People - award from Henry Ford Health System for HAP/HealthPlus Integration - 2016
Received Certificate of Appreciation for MESSA/BCBSM implementation of 2016- 9 Vision Benefit Plans - 2015
Selected to be IT Delivery Manager of Special Projects 2014
Selected to implement WFM in the Troy Business Unit of Confidential and successfully determined, managed, reviewed metrics, and documented processes and procedures for future workforce management.
Chosen as Project Lead in IT Infrastructure CRM Integration Project at Confidential resulting in cost cutting, and increasing efficiency by automating AR/AP, appointment setting, CRM, e-mail blast marketing campaign, and the implementation of a corporate wide IVR system 2009.