SUMMARY

Highly successful IT Professional with 20+ years of experience managing multi - million-dollar projects, as well as systems development and implementation. Expert in all phases of software development lifecycle. Produces creative solutions and initiatives, flawlessly executing implementations to meet all timeframe and budget requirements. Well-versed in translating business requirements into technical specifications, and communicating highly technical concepts and ideas to non-technical individuals. Proficient in CMM/CMMI processes and procedures.

Areas of Expertise

• Project Management
• System Configuration
• Information Analysis
• Performance Management
• Process Improvement
• Business Needs Assessment
• Government Contracts/Projects
• Risk Management
• Systems Development
• Regulatory Compliance
• Research/Documentation
• Team Leadership

Technical Proficiencies

COBOL COBOL II TSO/ISPF MVS/JCL VSAM Windows 7, 2000, 2003, NT, and XP Microsoft Office 2010, 2007 IDCAMS SYNCSORT Changeman File-Aid SAS:

PROFESSIONAL EXPERIENCE

Confidential

HQ Manager

Responsibilities:

• Quickly learned new system functions and configuration in setting up new business groups.
• Developed Configuration User Manual for NB Process Steps which has become the standards for configuration and training manual for new hires.
• Lead supporting the offshore configuration team members plus the backup to the overall configuration team lead.

Confidential

Business Systems Analyst

Responsibilities:

• Quickly learned new system functions and configuration, and developed technical solutions to meet business partner needs, reduce user processing time, ensured compliance through creating versioning of products, the ability to match attribute values crossing products, and allowing users to override system selections.
• Developed Configuration User Manual for Release 1, as well as requirements for Release 2.
• Researched configuration errors, Release 1 functional gaps, created and maintained business requirements for all configurations.
• Configured the Disability Products, consisting of creation of attributes, system rules, coverage design screens, and various business related rules.
• Served as primary contact between AIG configuration team, MW configuration/development teams, and business partners.

Confidential

Systems Analyst III

Responsibilities:

• Managed multi-million-dollar SoftMed Platform 7 upgrade project across 5 hospitals to meet the ICD-10 regulatory requirements, directing a 20-person team of IT, business, and vendor personnel.
• Appointed to the Electronic Document Management (EDM) Chart Completion project supporting the SoftMed changes, learning the EDM system and becoming a member of the EDM support team for Electronic Medical Records.
• Led multiple projects, including the activation of HIPAA Audit and DisclosureTrac application in the BCH and SOMC SoftMed Systems, and the activation of the Siemens Echo Loader product for the archiving of BCH historical data.

Confidential

Deputy Group Manager 

Responsibilities:

• Primary point - of-contact with customers, initiating projects through defining scope and deliverables, building project team, and transitioning customer relationship to new project lead.
• Key contributor in obtaining Level 3 CMMI rating, through training all departments and team members, as well as adjusting, improving, or adding our existing processes and documentation.
• Appointed as project lead for project with 7-month leadership gap, quickly developing a project plan and engaging the government point-of-contact to define requirements, successfully driving the project to compliance with CMMI processes and installation of 3 releases.
• Transformed team from works process-oriented groups in the division, to one of the best, improving their quality of work, as well as their ability to accomplish goals.

Confidential, NJ

Responsibilities:

• Selected as part of team, at the request of the buyer, to work with the new company in the build and migration of policies from Prudential legacy system to the newly created Matrix system.
• Identified data critical fields, supported the data mapping process, and assisted in the acceptance testing of the new system.
• Provided training and 24/7 support to the consultant team assigned to maintain and update legacy systems.

Confidential

Lead Systems Analyst and Development Specialist 

Responsibilities:

• Led Homeowners department, creating an excellent relationship with the internal customers, and achieving one of the highest ratings in customer support/satisfaction.
• Managed large-scale, 3-year, project related to sale of company, working within very tight timeline, monetary penalties for missed deadlines, and loss of project staff to successfully meet all goals and timelines.
• Designed and completed staged approach for transferring 800,000 customer records, each containing average of 3,000-4,000 data bytes of information, ensuring smooth and timely transition of data, as well as transferring 250,000 customer records to a second purchasing company.
• Provided technical support as the SME in the creation of the new Passport Project/System, reviewing business requirements, explaining current system, and providing process solutions for new system, across the Homeowner, Dwelling Fire, and Umbrella (PCAT) lines of business.
• Improved quality of work and project performance through establishing various processes.
• Recognized as SME for system supporting a 1.2 million customer base.