SUMMARY:

• Experienced project manager offering 10 years of success leading all phases of diverse technology projects; PMP, SCRUM Fundamentals Certification; and five years of Network Administration/Support experience.
• Business strategist; plan and manage projects aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom - line gains.
• Excellent communicator; leverage technical, business and financial acumen to communicate effectively with client, executives, and their respective teams.
• Expert in Waterfall and SCRUM project management methodologies. Able to manage large project teams and known for high-quality deliverables that meet or exceed timeline and budgetary targets.

EXPERTISE AREA:

Project Management :

• Custom Software Development
• System Migrations/Integrations
• Enterprise Implementations

IT Project Lifecycle:

• Requirements Analysis
• ROI Analysis
• Costing & Budgeting
• Project Scheduling
• Testing/QA/Rollout/Support

Value-Added Leadership:

• Cross-Functional Supervision
• Team Building & Mentoring
• Client Relations & Presentations
• Business & IT Planning

TECHNICAL SKILLS:

NETWORK O/S: Microsoft Windows Server (NT3.x-2008), Novell Netware (3.x-6.5), Microsoft BackOffice Suite (Exchange, SNA, SMS, SQL), Citrix

NETWORK PROTOCOLS: TCP/IP (DHCP/WINS, DNS), NetBUI/NetBIOS, IPXSPX, PPP (Point to Point Protocol)

SERVER HARDWARE: Compaq ProLiant, Dell PowerEdge, IBM Netfinity, Wyse Thin Clients, HP Thin Clients, HP Print Servers, Intel Print Servers, Bay Networks/Synoptics Hubs, HP Switches

NETWORK SOFTWARE: JIRA, ArcServ IT, AtTask, BMC Suite, IBM Director, PC Anywhere, Sniffer, McAfee, Trend Micro Scan Mail for Exchange, SharePoint, Sitara QoSDirector, Symantec Antivirus Enterprise, Symantec Ghost, Enterprise, Kronos Time & Attendance, UPS Progistics, FedEx Shipmaster and numerous other tools and utilities

DATABASE APPLICATIONS: SAP Crystal Reports, Manhattan Associates SCALE/ILS, Lotus Notes, Microsoft Exchange Server, MS Access

EDI MESSAGING PROTOCOLS/FORMATS: AS2, ebMS, FTP, HTTP, SFTP, X12, XML, Delimited files, Fixed Length files

SDLC METHODOLOGIES: Agile, Spiral, Waterfall, and Scrum

PROFESSIONAL EXPERIENCE:

Confidential, Los Angeles, CA

Project Manager

Responsibilities:

• Oversee multiple ERP and WMS projects across all phases of development
• Monitor workflow and make timeline adjustments as needed
• Work as part of an interdisciplinary team to project achieve project milestones
• Collaborate with development and database teams to plan project sprints
• Develop status reports, manage budget, cost estimates, and resource plans
• Document business requirements and business processes
• Implement and maintain full SDLC lifecycle
• B2B collaboration to gather ERP and ecommerce requirements while managing expectations
• Proactively identify and mitigate risks
• Delegate and allocate responsibilities efficiently to manage projects end to end
• Guide teams through the development, testing and implementation phases and conduct retrospective meetings
• Manage new releases throughout the launch process
• Encourage cross functional team interaction, boost employee motivation and appreciate team contribution
• Identify and document interdependencies between applications, platforms, services, and environments
• Interface with external stakeholders and manage stakeholder expectations as needed

Confidential, Secaucus, NJ

eCommerce Business Analyst/Project Manager

Responsibilities:

• Responsible for the full ecommerce and ERP SDLC processes, including, but not limited to: chartering, scoping, requirements documentation, and upper management status reporting, issue resolution, project resource, and project costs/benefits validation.
• Facilitated scrum ceremonies (grooming, sprint planning, retrospectives, daily stand-ups, etc.)
• Protected team from over-commitment, manage backlog, prioritize resolution of defects/bugs as evidenced by the on-time delivery of 33 major initiatives
• Oversaw the digital customer experience including, but not limited to, UI support and customer service inquiries.
• Tracked and communicated team velocity and sprint/release progress
• Managed transactional and relationship emails, providing FAQs, overseeing digital properties and managing all post transactional activities
• Updated site content, managing pages and products, maintaining inventory levels, and overseeing user flow/customer experience.
• Provided Requirements to B2B IT for ecommerce and ERP custom mapping, enhancements and/or fixes
• Managed and executed customer testing on integrations, enhancements and/or fixes
• Managed relationships with existing external interface customers

Confidential, Morristown, NJ

Implementation/Project Manager

Responsibilities:

• Managed multiple ERP and WMS projects, planned/led meetings with internal and external customers to understand business/client needs objectives and requirements for domestic and international projects.
• Defined and translated external client needs, objectives and requirements into system configurations to achieve desired outcomes. Identify gaps and resolve.
• Administered new software releases, which included technical deployment and release documentation
• Managed front - end order management system and HTML/JavaScript development.
• Gathered ERP requirements and documented end to end B2B processes.
• Maintained application base code, source and version control to ensure that all development changes were managed and properly deployed into the production and test environments
• Oversaw overall change management process to ensure proper task assignment and testing procedures
• Managed development lifecycle, created release/change documentation, and test procedures
• Documented updates and test results using BMC (change management tracking tool)
• Liaised with development, testing and business analyst teams to ensure successful complete of updates and coordinated scheduled installation dates/times
• Provided stakeholders with tangible metrics, measurement, and deliverables
• Developed operational efficiencies based data & project risk analysis, and quantified project/financial benefits
• Liaised with customer senior leadership to create and manage implementation/new release budget
• Managed 10 to 15 technical resources, as well as authored Statement of Work
• Collaborated with senior management and sales teams on project development, pre-sales meetings with external clients, and definition of enterprise architecture
• Created and updated SOP documentation for departmental processes and procedures.

Confidential, Morristown, NJ

Project Manager/Business Analyst

Responsibilities:

• Led North American operational pilot migration, tested processes, and maximized efficiencies.
• Created end to end EDI data mappings and data conversion required for CIF to ECIF migrations.
• Coordinated triage meetings to recognize and determined critical testing faults
• Created support & training documentation, SOP’s, test scripts
• Conducted knowledge transfer meetings to stakeholders and utilized ‘train the trainer’ concept
• Provided customers with baseline communication documents e.g. project plan and progress
• Coordinated with development & business process quality teams to ensure that new software releases/changes were consistent and the customers product suite
• Liaised with business owners and/or subject matter experts to research, develop, and enhance various applications
• Provided status reports to stakeholders including identified critical issues and resolutions
• Created EDI mapping EDIFACT and X12
• Managed multiple projects, planned/led meetings with internal and external constituencies to understand business/client needs objectives and requirements for domestic and international projects.
• Configured systems, verified and audited functionality
• Fostered customer loyalty by ensuring that our customers fully utilize the value of our solutions and services.
• Coordinated all implementation tasks involving third party vendors as well as provide consultation to clients on system implementation.

Confidential, Detroit, MI

Business Analyst

Responsibilities:

• Collaborated with business users to create Business Process Requirements (BPR) documents
• Performed GAP analysis based on findings BPR’s and SSR’s
• Identified system inadequacies and created guidelines for software developers to create modifications and enhancements based on required functional specifications.
• Created test cases to confirm system modifications and enhancements.
• Created web based SOPs and training material.

Confidential, Atlanta, GA

Network Support Specialist

Responsibilities:

• Coordinated LAN/WAN network implementation projects; maintained project control plan; and reported project progress to management.
• Coordinated 3rd party projects with vendors, telecommunication companies, customers, and other IT divisions.
• Defined and configured parameters for the installation and testing of LAN/WAN, CSU/DSUs, routers, switches, controllers, and other related networking equipment.
• Monitored and tested LAN/ WAN network component performance and took corrective action to improve network performance; and prepare equipment procurement specifications.
• Prepared standards and guidelines for network implementation and identified appropriate techniques and procedures for cable and equipment installation, maintained in our Southeast and Midwest Locations

Confidential, Atlanta, GA

Network Support Specialist

Responsibilities:

• Administered local and wide area network which included 3 UNIX and 30 Windows NT servers
• Administered network infrastructure hubs, switches, Cisco routers, patch panels and all CAT 5 wiring
• Installed, configured, and maintained laptop/desktop PC’s running Windows 2000 and Citrix Metaframe 1.8
• Administered peripheral devices attached to various computer systems (e.g. printers, print servers, tape drives, uninterruptible power supplies)
• Managed network activity using Sitara QoSDirector to quickly detect WAN performance problems
• Administered 2nd and 3rd level Helpdesk Support